I ordered a DJI Mavic 4 Pro Creative Combo online and chose to collect it from the warehouse. I received what appeared to be a fully sealed box and took it back to my office. In front of two w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bom até dimento, fácil de fazer compra , porém poderia ser mais fácil de atender meu e-mail, fiz uma pergunta no e-mail e não me retornaram. Eu não consigo usar telefone de atendimento ao cliente porq... Toon meer
Bedrijf heeft geantwoord
Highly recommended! I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Ca... Toon meer
Bedrijf heeft geantwoord
My apology for doing a review for pro direct , I got confused did not look properly. I am very pleased with my DJI OSMO 6 tripod! I received the order on Friday, everything works perfec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, Drones Direct, previously known as ProFlight-UK, is the UK's largest online retailer of drones and drone accessories. We offer the latest ranges at the greatest prices – with a guaranteed price match every time. For expert advice, just call our customer service team or visit your local showroom. Drones Direct is part of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 06/08/2021.
Geschreven door het bedrijf
- Plenty of choice
- Welcome to the UK's number one shop for everything drones. Discover must-have new and refurbished drones and accessories from popular flying brands, including DJI, Parrot and ProFlight. We also offer training courses to help you get the most out of your tech. Then, there's our high-quality range of electric scooters. Browse must-have designs by Segway, Xiaomi and electriQ.
- Returns policy
- Changed your mind? No problem. We'll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start from £4.95.
- Great showrooms
- Our Huddersfield showroom is currently closed. However, our shop in South Normanton, Derbyshire, is open to browse and get expert advice. Both locations have free onsite parking.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we're doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contactgegevens
Verenigde Staten
- dronesdirect.co.uk
4,2
Goed
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Payment could be better
Payment options were not brilliant, took several attempts to process the payment.
Otherwise excellent
8 april 2026
Antwoord van Drones Direct
Dear Customer,
Thank you for your feedback. We're glad to hear that you found our products excellent. We apologize for the inconvenience you experienced with the payment options and processing.
If you're looking for a seamless shopping experience, we recommend visiting Appliances Direct for a wide range of appliances with easy payment options.
Kind regards,
Lee
Fantastic company great prices and…
Fantastic company great prices and super fast delivery .have used a few times now and never been disappointed by there service
25 maart 2026
Antwoord van Drones Direct
Hi there,
Thank you for your fantastic review! We're thrilled to hear that you've had great experiences with us multiple times. We take pride in offering competitive prices and speedy delivery to ensure customer satisfaction.
If you ever need anything else, feel free to visit our sister site, Appliances Direct, for a wide range of home appliances.
Kind regards,
Lee
Dodgy company
I ordered a DJI Mavic 4 Pro Creative Combo online and chose to collect it from the warehouse. I received what appeared to be a fully sealed box and took it back to my office. In front of two witnesses, I opened it—only to find it filled with completely unrelated items: packs of baby wipes, a bag of sugar, and a bottle of liquid resembling shampoo.
I immediately returned to the collection point and was told to contact customer service. After spending 40 minutes on the phone, I was ultimately told my claim would not be accepted because I didn’t open the box in front of staff at the collection point.
This expectation is unreasonable. Customers should not be required to open and inspect every purchase at the counter to ensure it contains the correct item.
I am now forced to pursue this through my credit card provider, which will take time, and I’ve already had to cancel a job I purchased the drone for.
Very disappointing experience.
24 maart 2026
Review zonder uitnodiging
Antwoord van Drones Direct
Hi Eugene,
Thank you for your review.
Please accept our sincere apologies for receiving the wrong items in your DJI Mavic 4 Pro Creative Combo order and the difficulties you experienced with the claim process. We appreciate how frustrating this must have been, especially given the impact on your work.
Reviews like yours are carefully examined internally to ensure feedback is shared with the relevant teams and used to improve our procedures.
Kind Regards,
Dyann
Very efficient delivery.
Order placed late evening and delivery arrived safely the following day....exceptional given our location in rural Wales. Thank you.
22 maart 2026
Antwoord van Drones Direct
Dear Customer,
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that your order was delivered promptly, especially considering your location in rural Wales. We are delighted that you are satisfied with the service provided.
If you ever need any more products or services, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of appliances.
Best regards,
Lee
Antwoord van Drones Direct
Thank you for your positive feedback on our communication and fast delivery service. We are delighted to hear that you had a great experience with us. If you are looking for more top-quality products and excellent service, we recommend visiting Laptops Direct for a wide range of laptops and accessories.
Kind regards,
Ivy
So quick and delivery via DPD was…
So quick and delivery via DPD was outstanding. I am new to Drone Flying and had my maiden flight this weekend. Thank you Drones Direct for a brilliant service.
14 februari 2026
Antwoord van Drones Direct
Hi there,
We are delighted to hear that you had a fantastic experience with the quick delivery via DPD and that you enjoyed your maiden flight with your new drone over the weekend. Thank you for choosing Drones Direct, and we hope you continue to have many more enjoyable flights ahead!
Kind regards,
Ivy
Excellent value drone with very fast…
Excellent value drone with very fast delivery. Amazing service and would definitely recommend
11 februari 2026
Antwoord van Drones Direct
Dear Customer,
Thank you for sharing your positive experience with us! We are thrilled to hear that you found our drone to be excellent value and that our delivery was fast. It's fantastic to know that you were impressed with our service. Your recommendation means a lot to us!
If you are in need of any other products, we invite you to visit our website Appliances Direct (appliancesdirect.co.uk) for a wide range of home appliances.
Best regards,
Lee
Antwoord van Drones Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you had an excellent service with next day delivery via DPD as promised. We hope you enjoy your new drone!
Warm regards,
Lee
Good service
The product that I bought from them was in good condition and they delivered my order on time.
25 januari 2026
Antwoord van Drones Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you received your order on time and that the product was in good condition. If you're ever in need of other products, feel free to check out Appliances Direct for a wide range of home appliances.
Best regards,
Ivy
Awesome service
Awesome service
Wish they can get stuff ready when U arrive
Takes time to bring from warehouse, I know it's standard procedure but would love to see improvement
19 januari 2026
Antwoord van Drones Direct
Hi there,
Thank you for your positive feedback on our service! We're glad to hear that you had a good experience overall. We appreciate your suggestion about having items ready upon arrival and will definitely take this into consideration for future improvements.
If you're looking for a more streamlined experience, you may want to check out Appliances Direct (appliancesdirect.co.uk) for a wide range of home appliances that could be just what you're looking for.
Thanks again for your feedback!
Mark
great website easy to use fast delivery
17 januari 2026
Antwoord van Drones Direct
Thank you for your positive feedback! We're thrilled to hear that you found our website easy to use and that your delivery was fast. We aim to provide a seamless shopping experience for our customers. Should you need any more products, feel free to check out Appliances Direct, Laptops Direct, Furniture123, or Better Bathrooms for more great deals.
Take care!
Mark
Fast efficient service and delivery…
Fast efficient service and delivery with delivery being at the stated time on the stated day
24 december 2025
DJi5 mini pro
Easy to purchase online, and collected from Huddersfield. All items worked as they should straight from the box.
17 december 2025
Antwoord van Drones Direct
Thank you for sharing your positive experience with us! We are delighted to hear that your items from Drones Direct worked perfectly straight out of the box. If you ever need more tech products, feel free to check out our range at Laptops Direct for a great selection.
Take care!
Lee
Antwoord van Drones Direct
Thank you for your positive feedback regarding the speedy delivery of your order from Drones Direct. We're delighted to hear that you received your items promptly. If you ever need similar efficient service, we recommend checking out Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Sent within 12 hours and arrived the…
Sent within 12 hours and arrived the following day. Can't wait to try it out.
8 december 2025
Antwoord van Drones Direct
Hello,
We are thrilled to hear that your order from Drones Direct arrived so quickly, within 12 hours! We hope you enjoy trying out your new purchase. If you're ever in need of other tech products, feel free to check out Laptops Direct for a wide range of options.
Happy flying!
Lee
Great service as always
Great service as always, fast deliver and so simple to purchase.
6 december 2025
Antwoord van Drones Direct
Thank you for the positive feedback! We're delighted to hear that you had a great experience with our fast delivery and easy purchasing process. If you ever need anything else, don't hesitate to reach out.
Best regards,
Lee
Scam I ordered I grade a package and…
Scam I ordered I grade a package and received faulty goods and the customer service ignored me for a week and then decided to just ask something not reply for days just making me give up so they win keep their money and I'm left with faulty product don't waste your money here
1 december 2025
Review zonder uitnodiging
Antwoord van Drones Direct
Hi Ajdronefpv,
Thank you for your review; we appreciate you taking the time to share your experience.
We're so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
We would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.
Please can you provide us either with your Sales Order Number or your Postcode and we will certainly come back to you.
Kind Regards,
Dyann
Well what can I say
Well what can I say, other than you were cheaper than Amazon and faster than them too. Was delivered on a Sunday aswell.
1 december 2025
Antwoord van Drones Direct
Hello,
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our prices competitive and our delivery speedy. Delivering on a Sunday must have been a pleasant surprise!
If you're ever in need of more great deals and fast delivery, we recommend checking out Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Can't think of one
Initially there was an offer to also receive a micro SD card with the Combo but when I placed the order for nearly £700 it was gone. Also I've had no advice on how to register for my warranty. I've emailed drones direct but not had an answer yet
4 december 2025
Doesn’t let you fly your drone without…
Doesn’t let you fly your drone without a license it’s ridiculous don’t waste your money.
21 maart 2025
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