The prescription refill service is great. I had logged an appt through Laya and they were unable to help me online. This service is inexpensive enough I was able to book within 15 min of my unsuccessf... Toon meer
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Lees wat reviewers zeggen
Dr. Hira Naeem was very attentive, listened to my symptoms and was able to give great advice about my up coming trip. Highly recommend the service, quick, efficient and liaison with the Pharmacy was... Toon meer
I wait for 2 hours and 20 minutes to the videocall and no one answer. If the doctor is late or forgot the appointment it should be an easy way to refund or reschedule. Update: I have now contacted... Toon meer
Bedrijf heeft geantwoord
I had a consultation with Dr. Sundus Amin and was really happy with the experience. She was very straightforward, listened to my concerns, and prescribed medication that was right for me. I had b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Dr.Online - Ireland
Geschreven door het bedrijf
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Geschreven door het bedrijf
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contactgegevens
Ierland
- info@dronline.ie
- dronline.ie
4,3
Uitstekend
5K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The doctor was very well informed with…
The doctor was very well informed with a good manner.
12 augustus 2026
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you very much for your kind feedback!
We are delighted to hear that you found the doctor knowledgeable and professional, and that you appreciated their manner during the consultation.
We truly appreciate your positive feedback and will be pleased to share your kind words with our medical team.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Very pleasant consultation.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you had a pleasant consultation and a positive experience with our service.
We truly appreciate you taking the time to share your feedback and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Dr Online is great for day to day things
Very easy to get information from the Doctor online- very helpful and informative
11 augustus 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found our service easy to use and that the doctor was helpful and informative during your consultation.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great Service ,Dr Muhammad was…
Great Service ,Dr Muhammad was absolutley amazing , quick , empathetic and sent the prescription straight away !saved me from hassel
8 augustus 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that Dr Muhammad provided you with such an excellent experience. It’s great to know that you found him quick, empathetic and efficient, and that your prescription was sent promptly.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Dr didn't arrive to appointment but I…
Dr didn't arrive to appointment but I was charged.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
UPDATED - 13/08/2026
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience.
According to our Terms and Conditions, “Your rights if the MP cannot attend a Consultation”: in the unlikely event that a medical practitioner is unable to attend a consultation on the scheduled date, the patient may either reschedule the appointment or, if the delay exceeds 30 minutes from the original consultation time, request a refund of the consultation fee.
After reviewing your case, we can confirm that the doctor was unable to connect with you via Zoom and therefore attempted to contact you by phone and WhatsApp, also leaving you a message. These attempts were made within the 30-minute period following the scheduled consultation time.
For this reason, the refund conditions set out in our Terms and Conditions do not apply in this case.
We apologise for the inconvenience caused and hope one of these options will allow us to resolve the situation for you.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
-----"-----"-----"-----"-----"-----"-----"-----"-----"-----"-----"-----"----
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
We have attempted to locate your booking; however, unfortunately, we have been unable to find an appointment under the details provided.
If you could share some additional information with us via Trustpilot using the secure link we have sent, we will be happy to investigate your case further and come back to you as soon as possible.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
The doctor was very helpful and…
The doctor was very helpful and explained everything
9 augustus 2026
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found the doctor helpful and that everything was explained clearly during your consultation.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Asked before I had my appointment could…
Asked before I had my appointment could the dr give an emergency letter for mri in Beaumont hospital and was told yes! Went with the letter and was told by Beaumont no such thing exists a dr can’t just order an emergency mri in Beaumont hospital. I’ve paid for a service that does not know the knowledge of such procedures! Have asked for a refund and been refused. I even have the screenshot from the conversation of me specifically asking for an emergency letter for Beaumont hospital. UPDATE: Here is the reference number you had at asked for it up to now,I’ve been on what’s app disputing this so it’s not new! This was my last resort coming on here. [Order #454332] (14/04/2026) UPDATE!! I have a screenshot of the conversation in which I asked would the letter cover an emergency MRI in Beaumont and eas told yes!! No such thing exists so why say yes and issue a letter for something that does not exist! Unfortunately there is no way for me to update the screenshot the txt message here??? Your reply to me about I should check with the hospital if they accept the letter is stupid! You should know fully the services you are selling.so basically you’ll take money and not know if it’s any good? I specifically mentioned the hospital and service requirement UPDATED: Thank you for understanding my situation and thank you for resolving the problem
14 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
UPDATE - 10/08/2026
Dear Reviewer,
Thank you for your feedback, and we are sorry that you were left with this perception of our service.
After reviewing your case in more detail, we acknowledge that some incorrect information was provided to you before your consultation. The link provided to you was also incorrect, as it was a self-referral link and did not correspond to the service you were enquiring about. We sincerely apologise for this miscommunication.
We understand that you specifically asked about obtaining a letter to attend the A&E department and were not seeking treatment through the consultation itself. Unfortunately, the information provided to you beforehand created an expectation that the letter would be accepted by Beaumont Hospital.
Although the consultation took place and the doctor issued the requested letter, we recognise that the information provided to you before booking was not sufficiently clear or accurate. We apologise for the confusion and frustration this caused.
Your feedback has been noted and will be reviewed internally to help prevent similar situations in the future.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
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Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
We have attempted to locate your booking; however, unfortunately, we have been unable to find an appointment under the details provided.
If you could share some additional information with us via Trustpilot using the secure link we have sent, we will be happy to investigate your case further and come back to you as soon as possible.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
terrible
Doctor never arrived to the consultation but I was still charged.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience.
We received the email you sent at 10:54 pm. As our Customer Service team is available from 9:00 am to 6:00 pm, we were only able to respond today.
We are currently checking with the doctor to understand what happened and why the consultation did not take place as scheduled.
In any case, we will forward your refund request to our Finance team for review. They will assess your request and provide you with a response once the review has been completed.
We apologise for the inconvenience caused and thank you for your patience while we investigate the matter.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Couldn’t get an appointment with my own…
Couldn’t get an appointment with my own doctor, so used the Dr.Online service. I found Dr. Hira Naeem excellent. Very professional, empathetic, listened to the medical background, current issues, very swiftly I came up with a plan of action and prescription issued minutes later. I would have been waiting days to see my own doctor. Very happy with the service provided.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that Dr. Hira Naeem provided you with such a positive experience. It's great to know that you found the consultation professional, empathetic, and efficient, and that you were able to receive a prompt treatment plan and prescription when you needed it.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Helpful everything thing
4 augustus 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found our service helpful. We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Terrible experience
Terrible experience, waited 7 hours and 3 phone calls later to get my urgent prescription! Wouldn’t recommend
3 augustus 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
We have attempted to locate your booking; however, unfortunately, we have been unable to find an appointment under the details provided.
If you could share some additional information with us via Trustpilot using the secure link we have sent, we will be happy to investigate your case further and come back to you as soon as possible.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
No refund for missed appt, doctor was late
Booked an online appointment from France while we were on holidays. Details of this were given before appt was made. We were on the call ahead of time but Doctor was >5 minutes late for appt so we ended the call. We missed the appt, money has been taken, no sign of a refund. Also, dr.online told us AFTER we paid for appt that it is not possible to get a prescription for France i.e. the call would have useless anyways.
30 juli 2026
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that you were disappointed with your experience.
We apologise that you were left with this perception of our service.
We would like to clarify that, as outlined in our Terms of Use, which were accepted at the time of booking, our doctors are licensed to practise in the Republic of Ireland only. Therefore, patients must be physically located in the Republic of Ireland at the time of the consultation. This information is available in Section 4 – Eligibility to avail of our Services / use the Platform of our Terms of Use.
As such, unfortunately, we are unable to provide consultations or issue prescriptions for patients who are outside the Republic of Ireland at the time of their appointment.
As a gesture of goodwill, we offered to keep your consultation as credit for future use. This offer remains available, and we are still awaiting your response.
We appreciate your feedback and thank you for taking the time to share your experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
The doctor NEVER rang!!
I am still waiting for the doctor to call me. He was due to call at 12:30pm but the call never happened. Absolutely horrendous service!
31 juli 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We apologise for the perception of our service and understand how frustrating this situation must have been.
After reviewing your appointment, we can confirm that the doctor attempted to contact you at the scheduled time. However, the telephone number provided during the booking was incorrect, and the call could not be completed. We only opened your email containing the correct contact number after the consultation had taken place.
Fortunately, we were able to reschedule your appointment, and we hope that your consultation went well and that your concerns were successfully addressed.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great service and easy to book same-day…
Great service and easy to book same-day appointments
29 juni 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that you found our service easy to use and that you were able to book a same-day appointment with ease.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Didn’t call me, took my money
They couldn’t tend to my issue,didn’t call me and still took my money and refuse to refund me.Avoid
6 juli 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
We have attempted to locate your booking; however, unfortunately, we have been unable to find an appointment under the details provided.
If you could share some additional information with us via Trustpilot using the secure link we have sent, we will be happy to investigate your case further and come back to you as soon as possible.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Disrespectful communication
My video consultation lasted approximately 4–5 minutes and ended before I had the opportunity to ask all of my questions.
It was new booked consultation with same doctor and paid €55.
After the consultation, I sent a message to clarify my request because I was worried I may not have mentioned the name of the new pharmacy for the prescriptions, and I did not have enough time during the consultation to fully explain what I needed. I therefore sent a written explanation to avoid any misunderstanding.
The response I received was:
“I confirm Again if you failed to understand I already sent the prescription for the both. I don’t see there is any confusion now.”
I found this response dismissive and disrespectful.
On the day of the consultation, I was unwell and had a temperature. Even if there had been a misunderstanding on my part, I do not believe it is appropriate to be spoken to in this way.
I would appreciate more time during consultations to discuss my concerns and clearer, more respectful communication in future.
22 juli 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We sincerely apologise that you felt the communication following your consultation was dismissive. We understand how important it is for patients to feel listened to and treated with respect, particularly when they are feeling unwell.
We have reviewed your concerns with the doctor, who informed us that during the consultation he confirmed that both prescriptions had been sent to the correct pharmacy.
Nevertheless, we are sorry that this was not your perception, and we appreciate you taking the time to share your experience. Your comments will be reviewed internally as part of our ongoing efforts to improve our communication and patient experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
I had a very disappointing experience
I had a very disappointing experience. I booked and paid for a doctor’s appointment, but I was never actually seen by the doctor. I was told that I would be referred to another healthcare professional, who would contact me shortly, but nobody called and I never received any link or follow-up.
I was also told that I would receive a refund and a confirmation email, but neither of these happened. I paid for a service that I did not receive, and the lack of communication and follow-through has been extremely frustrating. I would not recommend this service unless they significantly improve their customer support and refund process.
22 juli 2026
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We apologise for the frustration caused and understand your disappointment.
We can confirm that we replied to your email approximately one hour after receiving your complaint, advising that your refund request had already been submitted to the relevant department for review. Once the request has been assessed and, if approved, processed, you will receive a confirmation email.
Thank you for your patience while your request is being reviewed.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
We have attempted to locate your booking; however, unfortunately, we have been unable to find an appointment under the details provided.
If you could share some additional information with us via Trustpilot using the secure link we have sent, we will be happy to investigate your case further and come back to you as soon as possible.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great doctor
16 juli 2026
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback! We're glad you had a positive experience with the doctor.
Warm regards,
Rona
Dr.Online Assistant
Extremely dissapointed
I paid €49 for the medical consultation, plus €10 for the sick leave certificate.
I had to contact you via WhatsApp because the doctor did not send me the certificate, even though I had already paid for it. After repeatedly following up, it was finally sent to me.
The next day, I contacted customer support again to ask if you could either add the official stamp to the certificate or send it directly to my employer. Without the stamp, or unless it is sent directly to my employer, I will not be paid for my sick leave.
After waiting three days for the stamped certificate, I have decided to leave a negative review because I am extremely disappointed with the service. I have paid everything that was required, yet your customer support team has been unable to send the certificate to my employer or even contact the doctor to resolve the issue.
It is absolutely unacceptable. You have received payment for your service, but because of this situation, I will not be paid for the days I was on sick leave.
12 juli 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We sincerely apologise for the frustration and inconvenience caused. Following our review, it appears there was a miscommunication regarding your request, and we are sorry that this delayed the resolution.
We can confirm that your medical certificate has now been stamped and sent as requested.
Thank you for bringing this matter to our attention. Your feedback is valuable and will help us improve our communication and service.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
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