I was nervous of using this service as I don't like the idea of doctors giving certs or prescriptions without a proper consult. If my own GP could have seen me today, I wouldn't have used the se... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had a consultation with Dr. Sundus Amin and was really happy with the experience. She was very straightforward, listened to my concerns, and prescribed medication that was right for me. I had b... Toon meer
Bedrijf heeft geantwoord
Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... Toon meer
Bedrijf heeft geantwoord
I really appreciated being able to talk to a Dr. and get the medication I needed while traveling. She was very helpful and efficient and I have been able to continue my trip without disruption. Than... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Dr.Online - Ireland
Geschreven door het bedrijf
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Geschreven door het bedrijf
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contactgegevens
Ierland
- info@dronline.ie
- dronline.ie
4,3
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The call is always prompt.
The call is always prompt.
Dr asks questions appropriately
All done very well
I choose this as quick and easy when I know the problem
very good experience
15 september 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Thank you, Aileen, for sharing your experience! We're delighted to hear that your calls are prompt and that you find the doctor's approach thorough and appropriate.
We're pleased to know you value the convenience of our service when you already know what you need. We truly appreciate your continued trust in Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Disappointing
While the Doctor was lovely. Im disappointed with the outcome. My son was advised by a physio to get prescribed anti inflammatory medication to treat an issue. Dr sent us away advising to take neuofen only. Physio advised that this would not be strong enough.
15 september 2026
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback. We are sorry to hear that you were disappointed with the outcome of the consultation, particularly as you were hoping for a different treatment for your son.
While we are pleased to hear that you found the doctor lovely, we understand that you may have been expecting a different outcome.
The assessment of each case and all medical decisions, including whether medication should be prescribed and which treatment is clinically appropriate, are made solely by the treating doctor based on their clinical assessment.
We are sorry that the consultation did not meet your expectations and appreciate you taking the time to share your feedback.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
So afficient
So afficient! Quick and easy to book and the consultation was done very quick with all necessary documents sent.
14 september 2026
Antwoord van Dr.Online - Ireland
Thank you, Jeantelle, for your great feedback! We're delighted to hear that you found the booking process quick and easy, and that your consultation was completed efficiently.
We're also pleased to know that you received all the necessary documents promptly. We truly appreciate your trust and hope to assist you again in the future.
Kind regards,
Paulina Souto
Customer Service Representative
No Social Welfare form 1B1 available
The doctor was perfectly professional and pleasant.
I needed a certificate for the Social Welfare IB1 for my 5 day absence which they don't supply!
This means no payment from my employer for sick leave. I have to make an appointment with my own local G.P to get the social welfare form completed.
This is very bizarre. I used dronline as I have a viral respiratory infection and didn't want to leave the house but it was pointless as I have to go to my own G.P now.
15 september 2026
Antwoord van Dr.Online - Ireland
Dear Reviewer,
We are sorry that you were left with this impression of our service, and we understand your frustration, particularly as you chose an online consultation because you were unwell and wanted to avoid leaving home.
We would like to clarify that, as stated in our Sick Leave FAQs, the medical certificates issued through our online service are valid for statutory sick leave with an employer, but cannot be used to claim Illness Benefit from the Department of Social Protection.
We appreciate that this may not have been the outcome you expected, and we apologise if this limitation was not sufficiently clear when you booked your consultation.
We are pleased to hear that you found the doctor professional and pleasant, and we appreciate you taking the time to share your feedback with us.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great experience with Dr. Sundus Amin
I had a consultation with Dr. Sundus Amin and was really happy with the experience. She was very straightforward, listened to my concerns, and prescribed medication that was right for me.
I had been suffering from a pretty severe allergic reaction for about three weeks, and after taking the medication she prescribed, it finally seems to be getting better.
Thank you so much, Dr. Sundus, for your help. I really appreciate it!
14 september 2026
Antwoord van Dr.Online - Ireland
Thank you, Raphael, for taking the time to share such detailed feedback. We're delighted to hear that you had a positive experience with Dr. Sundus Amin and felt listened to and well supported throughout your consultation.
We're especially pleased to know that the treatment prescribed has helped improve your symptoms. We truly appreciate your kind words and will be happy to share your feedback with Dr. Sundus.
Kind regards,
Paulina Souto
Customer Service Representative
Complete waste of money.
Complete waste of money.
I spoke with Dr. Malathy Ganyi and explained my symptoms, which were almost identical to those my partner had recently experienced. I also explained what treatment my partner had been prescribed by her GP: antibiotics, steroids and Solpadeine.
I was told by Dr. Malathy Ganyi that she would not prescribe Solpadeine and that, if I was in that much pain, I would need to attend A&E. Solpadeine is an over-the-counter painkiller, so I found this advice extremely frustrating.
At present, I am unable to get a GP appointment in Ireland due to the shortage, which is why I used the online doctor service in the first place. My options are essentially an online consultation or an out-of-hours doctor. I was advised to wait potentially 5–10 hours in A&E simply to receive pain relief for something that can be purchased over the counter. I do not understand how this was considered an appropriate or helpful solution.
Dr. Malathy Ganyi also suggested that I attend an out-of-hours doctor, but I explained that I had already paid for and completed the consultation with her.
I have a 2-year-old child to take care of, and I was in so much pain that I was unable to get out of bed to collect him from crèche. I had a few Solpadeine tablets left from a previous occasion, and they were the only thing that provided enough pain relief for me to function.
I paid for this consultation because I needed medical advice and help, but I left feeling that I had received neither. The experience was not helpful at all, and I will not be using this service again.
15 september 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your detailed feedback, and we are sincerely sorry to hear about your experience and the difficulties you were facing at the time.
We understand how frustrating it must have been to seek medical advice while experiencing significant pain and to feel that the consultation did not provide the support you were hoping for.
The assessment of each case and all medical decisions, including whether medication should be prescribed, are made solely by the treating doctor based on their clinical assessment.
Nevertheless, we take your feedback seriously and will review this case with Dr Malathy Ganyi to better understand the consultation and the concerns you have raised.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Antwoord van Dr.Online - Ireland
Thank you for your feedback! We're pleased to hear that you found the scheduling process easy and hassle-free, and that you had a positive experience with the doctor.
We truly appreciate your kind words and are glad we could make the process convenient for you. We look forward to assisting you again in the future.
Kind regards,
Paulina Souto
Customer Service Representative
The doctor was very helpful
The doctor was very understanding, made me feel comfortable and was extremely helpful
15 september 2026
Antwoord van Dr.Online - Ireland
Thank you, Rebecca, for sharing your experience!
We're delighted to hear that the doctor was understanding, helpful, and made you feel comfortable throughout your consultation.
Your kind words mean a lot to us, and we're pleased to know you felt well supported. We truly appreciate your trust in Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Unfortunately my request hasn’t be…
Unfortunately my request hasn’t be resolved due to some administrative complications. Even though full amount for visit was charged, there could be an option added for the practitioners to give a quick feedback prior to the appointment and partial refund availability.
15 september 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience.
We have reviewed the information provided in your review; however, unfortunately, the details currently available to us are not sufficient for us to locate your booking or the refund request.
Could you please provide further details through the contact request sent by Trustpilot? This will allow us to locate your booking, review what happened and check the status of your refund request.
We apologise for the inconvenience and look forward to being able to assist you further.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Got an appointment for withoin 2 hours…
Got an appointment for withoin 2 hours - very efficient
12 september 2026
Antwoord van Dr.Online - Ireland
Dear Ali,
Thank you very much for your feedback.
We are delighted to hear that you were able to get an appointment within two hours and that you found our service very efficient.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
Antwoord van Dr.Online - Ireland
Dear Valerie,
Thank you very much for your feedback.
We are pleased to hear that you found our service efficient and thorough. Providing a professional and reliable experience is always our priority.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
Antwoord van Dr.Online - Ireland
Dear Aoife,
Thank you very much for your feedback.
We are delighted to hear that you found the booking process convenient and appreciated the availability of instant appointments.
Providing a simple, accessible, and efficient service is always our goal.
Kind regards,
Paulina Souto
Customer Service Representative
was a good doctor and just needed a…
was a good doctor and just needed a doctjrs note for work asked good questions
13 september 2026
Antwoord van Dr.Online - Ireland
Thank you very much for your feedback.
We are pleased to hear that you had a positive experience with the doctor and that they asked the right questions during your consultation. We are glad that our service was able to provide the support you needed.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
Antwoord van Dr.Online - Ireland
Dear Sandra,
Thank you very much for your feedback.
We are delighted to hear that you found our service very quick and easy to use. Providing a simple and efficient experience is always our goal.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
Very good service
11 september 2026
Antwoord van Dr.Online - Ireland
Dear Martina,
Thank you very much for your feedback.
We are delighted to hear that you had a very good experience with our service. Your kind words are greatly appreciated by our team.
Kind regards,
Paulina Souto
Customer Service Representative
All in all, a straight forward process with a great result!
Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple and straightforward: I paid the €49 fee and received a call from the very friendly and empathetic Dr. Ganyi within 15 minutes. My prescription was sent to my local pharmacy, where I collected it 15 minutes later, and I also received a sick cert. Great service—I will definitely use Dr Online again.
13 september 2026
Review zonder uitnodiging
Antwoord van Dr.Online - Ireland
Dear Morgan,
Thank you so much for sharing your experience with us.
We are delighted to hear that you found the process simple and straightforward and that Dr. Ganyi provided such a friendly and empathetic consultation. It is wonderful to know that the service was able to offer you a convenient solution when your own doctor was unavailable.
We truly appreciate your kind words and are especially pleased to hear that you would choose Dr. Online again in the future.
Kind regards,
Paulina Souto
Customer Service Representative
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback! We’re delighted to hear that you found our service efficient and professional. We truly appreciate you taking the time to share your experience.
Best Regards,
Dr.Online Ireland
Very quick appointment and the doctor…
Very quick appointment and the doctor was very thorough and went into great detail. Really appreciated her advice and help.
13 september 2026
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you were able to get a quick appointment and that the doctor took the time to be thorough and provide detailed advice. We truly appreciate your kind words and are glad we could help!
Best Wishes,
Dr.Online Ireland
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind words! We’re delighted to hear that you found our service kind and helpful. We really appreciate your feedback and are glad we could assist you!
Best Wishes,
Dr.Online Ireland
Antwoord van Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback! We’re delighted to hear that Dr. Gaad was helpful and provided you with a positive experience. We truly appreciate you taking the time to share your feedback!
Best Wishes,
Dr.Online Ireland
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.