I was devastated as had a throat infection for over 5 weeks. My GP gave me a nasal spray which wasn't effective. I developed a fever and needed a GP appointment. There were no appointments for 2... Toon meer
Bedrijf heeft geantwoord
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I had a video GP consultation with Dr Mohamed Youssef, who was great. He had clearly read the notes I'd provided online and we needed less than 5 minutes of the appointment slot for him to come to... Toon meer
Bedrijf heeft geantwoord
Dr Bhatt was engaged, friendly and quickly developed a rapport with my mother. He rapidly took in the situation, asked a couple of focussed questions to clarify the clinical picture, and then present... Toon meer
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Excellent service with Dr. Shah. Could have spent longer mainly because apart from high levels of competence, genuinely good conversation with someone who appeared to actually care. Managed to secure... Toon meer
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Bedrijfsgegevens
Info over Dr.Online - UK
Geschreven door het bedrijf
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Need a Doctor? Go to Dr.Online
Geschreven door het bedrijf
- The comfort and versatility of video consultation
- Speak instantly to a GP in the comfort of your home, through any computer, tablet or smartphone.
- Health professionals who care seriously
- Our Doctors are regularly audited to ensure the highest standards of care, and are up to date with UK based Safeguarding Training.
- A dedicated Concierge Service
- Our admin team will provide a dedicated aftercare service following your consultation. Enabling prescriptions and/or referrals to be organised in a timely manner to your preferred provider.
- We are at your disposal from 9 am to 6 pm
- Our support is available in many different languages and ready to help, wherever you are.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contactgegevens
Verenigd Koninkrijk
- +44 7893 947543
- info@dronline.uk
- dronline.uk
4,6
Uitstekend
955 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A First Class Professional Service!
I was devastated as had a throat infection for over 5 weeks. My GP gave me a nasal spray which wasn't effective. I developed a fever and needed a GP appointment. There were no appointments for 2 weeks.
Doctor On Line was perfect for getting an appointment within an hour.
The video link and instructions were simple to follow. The doctor was
professional and asked all the relevant questions and asked my companion to shine a torch in my mouth to identify redness and any signs for white warts! He prescribed antibiotics and gave details for additional medication to aid my recovery.
Within 10 minutes I received an Email with a number for a private prescription and an in depth account of my consultation. I am thrilled with this first class service.
21 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Annette,
Thank you very much for your detailed and kind feedback. We are delighted to hear that you were able to secure a prompt appointment and that the consultation was thorough, professional, and supportive.
It is especially pleasing to know that the process was clear and efficient, and that you received your prescription and consultation summary quickly. We are very glad to hear that you are feeling supported in your recovery.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Excellent fast and professional service.
Excellent fast and professional service.
21 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Kathy,
Thank you very much for your kind feedback. We are pleased to hear that you found the service excellent, fast, and professional.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Clear process and an excellent GP
I had a video GP consultation with Dr Mohamed Youssef, who was great. He had clearly read the notes I'd provided online and we needed less than 5 minutes of the appointment slot for him to come to a conclusion about treatment. The service felt genuinely personal, with great communication and engagement.
The overall process was simple and effective, I had my appointment about 45 minutes from the time of booking. The online walk through of the appointment process was very clear and the device setup checks worked well.
I would definitely use Dr Online again, and I would choose to see the same doctor again as well.
18 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Heather,
Thank you very much for your wonderful feedback. We are delighted to hear that you found the overall process clear, simple, and effective, and that you were able to secure an appointment so promptly.
It is especially pleasing to know that Dr Mohamed Youssef provided a personal and engaging consultation, having reviewed your notes in advance and ensuring efficient, high-quality care.
We truly appreciate your recommendation and are pleased to hear that you would choose our service again in the future.
Kind regards,
DrOnlineUK Support Team
Excellent
I have used this service several times and been very impressed with the consultation and follow up . All documents come through very quickly . Doctors are super thorough.
15 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Joanna,
Thank you very much for your kind feedback. We are delighted to hear that you have consistently had positive experiences with our service and that you found both the consultations and follow-up thorough and efficient.
It is especially pleasing to know that documentation was provided promptly.
We truly appreciate your continued trust and support.
Kind regards,
DrOnlineUK Support Team
I had a great experience getting…
I had a great experience getting medication renewed. Quick and easy to get an appointment and the doctor was friendly, knowledgeable and i left the session feeling much better.
13 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear JD,
Thank you very much for your kind feedback. We are delighted to hear that you had a great experience and found the process quick and easy.
It is especially pleasing to know that the doctor was friendly and knowledgeable, and that you felt reassured following your consultation.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Antwoord van Dr.Online - UK
Dear Anne,
Thank you very much for your feedback. We are pleased to hear that your experience was smooth and that everything ran on time.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
The GP was lovely very helpful and the…
The GP was lovely very helpful and the whole service was excellent, at a time when seeing a GP is so difficult, this made it extremely easy, the prescription was emailed and I picked it up later the same day. Would definitely recommend and use again when necessary.
10 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Abi,
Thank you very much for your kind feedback. We are delighted to hear that you found the service easy to use and that the GP was helpful and supportive during your consultation.
It is especially pleasing to know that you were able to receive your prescription promptly and collect it the same day.
We truly appreciate your recommendation and look forward to assisting you again when needed.
Kind regards,
DrOnlineUK Support Team
Beware - they are after your money only
Booked an appointment by accident as I was looking at availability. As soon as I realized (2 mins later) I emailed to cancel (still before appointment time). No response from customer service before the appointment time. I spoke to the doctor out of courtesy to say it was an error and apologised.
Finally customer services replied saying they would keep the money … feels disproportionate given I hadn’t received any services.. and gives you an indication of what they prioritise, so beware - use one of the many others out there.
11 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Lucy,
Thank you for your message.
We would like to clarify that appointment availability can be viewed on our website without any charge. A booking is only confirmed once the patient completes their details, accepts our Terms and Conditions, and proceeds with payment.
At the point of confirmation, the appointment is considered scheduled, and the cancellation terms agreed at booking apply.
We appreciate your feedback and remain available should you wish to discuss this further.
Kind regards,
DrOnlineUK Support Team
Terrible online gp service
I have booked an appointment to see a doctor and I paid my money. But due to some problems for the camera and microphone, I couldn't make it. And I speak to the staff, all they ask is rescheduling. Now I can't even get my appointment done and I lost my money as they don't offer refund. This is so ridiculous and it just try to take money from you without changing anything or support anyone. I feel very disappointed with this service.
10 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Jane,
Thank you for your message, and we are sorry to hear about your frustration.
We have checked the consultation link on our side and can confirm it is working correctly. According to our Terms and Conditions, which were agreed at the time of booking, refunds are only applicable in cases of verified technical failure on DrOnline’s systems (such as platform outages or confirmed link generation issues).
The terms also specify that issues on the patient’s side — including device compatibility, internet connectivity, or failure to access the consultation link — do not qualify for a refund. In such cases, our system logs are used as the reference for verification.
As a gesture of goodwill, we have already offered you a rescheduling option, even though the issue was not attributable to our service.
Kind regards,
DrOnlineUK Support Team
Rapid, friendly and effective
Dr Bhatt was engaged, friendly and quickly developed a rapport with my mother. He rapidly took in the situation, asked a couple of focussed questions to clarify the clinical picture, and then presented a couple of simple treatment options.
He made a point of ensuring that she was happy for him to share information with her registered GP, so that appropriate follow-up and ongoing care was in place.
10 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Ben,
Thank you very much for your thoughtful feedback. We are delighted to hear that Dr Bhatt provided a friendly, attentive, and efficient consultation, and that he was able to quickly understand the situation and offer clear treatment options.
It is especially reassuring to know that he ensured appropriate follow-up by coordinating with your mother’s GP.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Very easy to book fast results and good…
Very easy to book fast results and good overall interaction with the doctor .
9 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Caroline,
Thank you very much for your kind feedback. We are pleased to hear that you found the booking process easy and that you had a positive and efficient consultation with the doctor.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Punctual and very thorough
Punctual and very thorough. Put my mind at ease. Really fantastic
9 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Corrina,
Thank you very much for your kind feedback. We are delighted to hear that the doctor was punctual and thorough, and that the consultation helped put your mind at ease.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Never went ahead and not refunded ?
Never went ahead and not refunded ?
It definitely was booked today at 1pm but when they called I said it was not needed no refund …… Look at your record at 1pm today 7th April 2026.
7 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Hello,
Thank you for your review. We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
We would like to locate your booking, but unfortunately we cannot find any appointment under the details provided. Could you please share further information with us via Trustpilot (link sent), and we will look into this matter further for you.
Kind regards,
DrOnlineUK Support Team
Professional and attentive video consultation.
Very prompt start to video consultation, Dr Markand Bhatt was very attentive throughout the assessment. Confirmed had all details correct by reading back assessment. Prompt access to notes and referral letter sent to my email address. Would recommend.
5 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Hello,
Thank you very much for your kind feedback. We are pleased to hear that Dr Markand Bhatt provided a prompt, attentive, and thorough consultation, and that you received your notes and referral quickly.
We truly appreciate your recommendation.
Kind regards,
DrOnlineUK Support Team
Really quick and easy to make the…
Really quick and easy to make the appointment. The Doctor was very competent and friendly. Customer Service was great.
4 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Louisa,
Thank you very much for your kind feedback. We are delighted to hear that you found the booking process quick and easy and that the doctor was competent and friendly.
We also appreciate your positive comments about our customer service.
Kind regards,
DrOnlineUK Support Team
Needed an urgent appointment on Good Friday
Needed an urgent appointment on Good Friday. Appointment available within the hour and the GP was very thorough and professional. Would definitely use again.
3 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Anne,
Thank you very much for your feedback. We are delighted to hear that you were able to get a prompt appointment on Good Friday and that the GP provided thorough and professional care.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Not worth the money!
The appointment was 10 minutes late to start off with. The doctor had no idea what the appointment was for and only read the notes as the appointment started. I had to re send app of my test results even though I attached them to the initial questionnaire.
The doctor looked like he did not want to be there at all, essentially asked me what I wanted instead of giving me advice. Said that he cannot prescribe the medication I requested but did not offer a referral.
I settled for another prescription in the end but I'm still not 100% sure if it's the best option for me. Also said that they can only do a month's worth of prescription and this is not mentioned anywhere before booking.
Definitely not worth £53.
2 april 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Marta,
We are sorry to hear about your experience and apologise for the delay in the start of your consultation.
We have reviewed your feedback and would like to clarify that prescribing decisions, including the type and quantity of medication, are made on clinical grounds by the doctor based on the individual assessment at the time of consultation. These decisions are not predetermined service features, as they must reflect what is considered safe and appropriate for each patient.
We appreciate your comments regarding the consultation process and will ensure this feedback is reviewed internally.
Kind regards,
DrOnlineUK Support Team
I was seen by Dr Christian Winiger
I was seen by Dr. Christian Winiger, after being dismissed from the NHS, saying that it was something I could manage at home, I was really desperate because I was getting worse, so I booked a session online, the Dr. was really nice he was listening to everything I said, made me feel safe, he prescribed the medication and I started getting better on the same day, thank you so much.
29 maart 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Hello,
Thank you very much for your kind feedback. We are delighted to hear that Dr Christian Winiger provided attentive and supportive care, especially at a time when you needed reassurance and effective treatment.
It is very encouraging to know that you felt listened to and that your condition improved quickly following the consultation.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Excellent service with Dr Shah
Excellent service with Dr. Shah. Could have spent longer mainly because apart from high levels of competence, genuinely good conversation with someone who appeared to actually care. Managed to secure an appointment within hours on the same day. Excellent and highly recommend.
31 maart 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Russell,
Thank you very much for your wonderful feedback. We are delighted to hear that you had such a positive experience with Dr Shah and that you felt well supported during your consultation.
It is especially rewarding to know that the care provided was both professional and genuinely attentive.
We truly appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Really impressed with this service
Really impressed with this service. Super quick and easy to book an appointment. Dr Alicen was understanding, empathetic and professional.
17 maart 2026
Review zonder uitnodiging
Antwoord van Dr.Online - UK
Dear Anthony,
Thank you very much for your kind feedback. We are delighted to hear that you found the service quick and easy to use, and that Dr Alicen was understanding, empathetic, and professional during your consultation.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
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