Updoc UK Reviews 688

Simple and easy, quick service too. However I paid for a month and then cancelled the subscription, to avoid rebilling. I was only in the UK for a short while but very busy and I didn't want to forget to cancel. Usually when you pay for a month you get the full month but they teminated my account right away and when I needed further help a week later I had to pay a second time, for that reason it was twice as costly as it should have been, otherwise I'd have given it 5 stars.

great service, speedy, considers all the evidence shared and just amazing in a world where getting gp appointment is impossible.

Needed a fit to fly, completed the form, payment made and this was not actioned. No follow up email on why it is not. Back from holiday and not needed anymore.
They took my money and have not refunded me.

Very efficient, prompt and proffessional

No drugs. Big bill.
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I ordered a prescription for urgent migraine medication from this company.
I needed it ahead of a holiday.
They provided a prescription which nobody will fulfil.
I even tried two Boots branches: Boots is claimed to be their “prescription partner”.
The larger store’s Pharmacist said it “looks like a scam”.
Emails back to UpDoc were not answered other than with unhelpful, standard messages.
Yes, they sent “a precription”, but at most of £50, it proved useless.

>>> Beware.

Order: ES-1816017

Paid £47.95 for a priority consultation as I urgently needed a medical certificate. My consultation was assigned to a Partner Practitioner but nearly 20 hours later, NOTHING. No consultation, no contact, no certificate.
I ended up having to pay for a separate provider to get what I needed. I have since been seen by both my NHS GP and a private GP in person, both of whom responded faster than this paid priority service. Even the notoriously slow NHS managed to see me and issue sick notes before UpDoc even responded.

I received no call. I expect a full refund.

What exactly is the point of paying for priority if you’re left waiting longer than the NHS? Complete waste of money.

Update: UpDoc have since issued a full refund, which I appreciate. The partner doctor’s letter, when it did arrive, was genuinely thorough: it was clear my case had actually been assessed, referencing relevant hx, and was of significantly better quality than the auto-generated certificate I received from a z-competitor. It just came on the following day, far too late to be of use. Better communication around expectations and realistic timeframes would go a long way.

Perfect experience and really helped my situation. Thank you. If I could give more than 5 stars I would.

Got me the right medication when i needed it and the process was actually straight-forward. Went to Boots with the link sent to my phone and got the meds. Not cheap, but when the NHS is so useless that you can't see a doctor and your clinic tells you to go to a hospital and you don't feel up to waiting all day, this is the alternative and it works!

I need an emergency prescription and Updoc really is the answer. I got the prescription within hours. Thank you for saving me.

I was out of my medication as I hadn’t requested a repeat from my doctors .As it was Easter I couldn’t get to see a local doctor . Updoc stepped in and after a short process I obtained a script to see me through until the my doctors reopened .

As it was a bank holiday my usual doctor wasn't on duty. I have an infection that I felt couldn't be left till next week.
I contacted Updoc and was assessed quickly and a prescription was sent via email.

I Brian and i paid for a medical housing support letter being I'm a subscription plus client with updoc. And they didn't email me the document. This has never happened before and wish to cancel my subscription plus with them. I'm diagnosed with a mental health conditions and their playing games with my time. I need to print out the letter so I can show it to my social worker. And cant now because of them not emailing me the PDF document. And not happy if this is how they treat people. 1 star 🌟 out 5 bad service wouldn't recommend. I even left an email for Sophie customer service assistant,Yoa, and Dr Chris and not a single response from anyone.

Very easy, quick and efficient! Highly recommend!

So quick and easy response

If only the so called NHS and Co were as exceptionally quick and professional as "updoc"... All was done in a few minutes, simply amazing, superb!... THANK YOU!!!...

BEST EXPERIENCE I EVER HAD ❤️

Scam. I needed one fit to fly certificate. Updoc have signed me up for a monthly subscription without needing or wanting it. I tried to email for cancellation and had no luck. My bank refused the payment 4 times and flagged to me as a possible scam. Finally after Updoc made several attempts to access my account, I’ve now been charged twice (two months’ subscription) for a basic fit to fly certificate in which I did not even speak to a doctor.

I have tried to contact for a refund to no avail. Don’t put your card details in and don’t use their service. This is a scam service that hopes its customers are not aware that is a subscription model. Will not be using again.

If I could I would upload pictures from my bank of them immediately flagging Updoc as a possible scam.

Everything was great, I just WISH they'd said that id have to do a video BEFORE I paid. I didnt have any makeup on and I was super embarrassed at how rough i looked in the video

Paid for a medical note for my travel and they didn’t even read the type of letter I needed and just sent me a generic one saying due to medical history when it’s nothing to do with my history. They didn’t even speak to me. They just sent it… now no one will respond

Very quick and professional service. The process was simple and easy to follow, and I was able to submit my request without any issues. I really liked how fast everything was reviewed and how clearly the instructions were explained.

It’s very convenient to have access to online medical support without needing to visit a GP in person, especially when feeling unwell. Overall, a smooth and efficient experience – I would definitely recommend.