Updoc UK Reviews 

910
•
TrustScore 4 uit 5

4,0

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Beoordeeld met 5 van de 5 sterren

Helpful and timely and prevented a hospital admission during a chest infection when there was quite a wait to get an NHS GP appointment. Cost effective as I didn't have to end up taking time from wor... Toon meer

Beoordeeld met 5 van de 5 sterren

I was sceptical at first, although was wrong to be! I needed a new prescription for an infected wisdom tooth, although I was struggling to find a dentist that would be able to see me the same day. I d... Toon meer

Beoordeeld met 3 van de 5 sterren

The service was excellent and it didnt take long to get my prescription. But you are limited to boots chemist to get your prescription and I didnt know this so went to several chemists before I kne... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a sinus infection which I’ve had before and knew I needed antibiotics. I filled out the online consultation which is then reviewed by a doctor. Within a couple of hours I had a prescription co... Toon meer

Bedrijfsgegevens


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

910 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 97% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,0

Alle reviews

(910)

382 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Dodgy billing practices

Dodgy billing practices, misleading and unnecessary subscription service, ongoing charges without any user communications

24 september 2026
Review zonder uitnodiging
Logo Updoc UK

Antwoord van Updoc UK

Hi Rachel,

Thank you for your feedback and we're sorry for any difficulties with your subscription.

We offer several pricing options, including both subscription and one-off consultation services, to suit different user needs. We aim to be transparent about all subscription costs and features throughout the signup process. To ensure clarity, detailed information is provided during product selection and payment, and subscriptions are activated only after explicit consent is given.

If there is anything else we can do for you, please contact us at contact@updoc.uk and we will be happy to help.

Kind regards,
Updoc Support

Beoordeeld met 5 van de 5 sterren

BRILLIANT SERVICE…

I am a sole parent to five small foster children and run short on babysitters continually so not having to take them all to the doctor with my sick 94 year old mum is an absolute godsend- I was able to send photos for the doctor to see what was going on and the process of getting her a prescription was quick and easy. An added bonus was that she didn’t have to sit in a waiting room full of sick people, being able to keep her home and comfortable was fantastic - can’t recommend highly enough

23 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

The Doctor listened to what I said gave me a script straight away also advise for my GP everything was so easy will recommend family and friends

24 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My new life

Up doc, I'm so grateful, that registered doctors run this service, as it's impossible to get an appointment at my surgery, if you do, it's a wrong diagnosis.
But updoc, have come to my rescue, after a DV incident, I needed medical evidence to support my application, the process was so easy, and usually a lot cheaper than a local GP, thank you, updoc, I will always use you if needed.

21 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I used Updoc to obtain an official…Outstanding, accessible service and truly thorough doctors

I used Updoc to obtain an official medical letter for complex housing and healthcare requirements, and the service was exceptional from start to finish. As an autistic person who finds telephone communication overwhelming, having an accessible, completely online written process made a high-stress situation manageable.

Dr Joshua Nivern was thorough, attentive, and took the time to review my complex health history properly. When I needed an amendment made to the letter to reflect critical environmental details and clinical wording, the support team and Dr Nivern processed the change rapidly and without fuss.

The resulting letter was comprehensive, professional, and included full GMC registration details alongside a digital verification link for official bodies to confirm. The turnaround was prompt, the platform was straightforward to navigate, and the clinical care was first-rate. I highly recommend Updoc to anyone who needs reliable, professional, and accessible medical documentation.

21 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

BAD SERVICE

So I paid for the service on a Sunday afternoon - I got a prescription through Sunday evening - when presented to the approved dispenser, they were unable to dispense the medication because the 'prescription' email I was sent was not correct. I spoke to a very nice person on the phone who looked into it immediately, and confirmed I had been issued something in error and a new re-issue would be sent, which still has not arrived. I had used / paid for the service because I'm feeling really unwell and for speed / convenience, now I'm out of pocket, with no medication, feeling rubbish and now going to have to wrap up and sit in a walk-in centre for a few hours which is exactly what I wanted to avoid having to do.

21 september 2026
Review zonder uitnodiging
Logo Updoc UK

Antwoord van Updoc UK

Hi Patrick,

Thank you for taking the time to leave detailed feedback.

Dispensing is usually a seamless process. On rare occasions, local pharmacies may be unfamiliar with a private prescription dispensing process. We're reviewing our pharmacy guidance to make this clearer to reduce the chance of this happening again.

We're sorry for any inconvenience this caused. If you'd like help with this specific case, please contact us at contact@updoc.uk.

Kind regards,
Updoc Support

Beoordeeld met 5 van de 5 sterren

Life Saviour

I had a massive pain on my knee yesterday while working and had to go the ICU,the DR
checked me up and advised me to do the CT scan through my GP and the GP have to do the self certify and I’m in strong pain at the moment and couldn’t wait for a week and it
doesn’t make sense your in pain and to wait for a week and so on,and your health gets worse.
Updoc has helped me with the supporting
documents and given me enough time to recover within this period.Health comes first
and is very understanding with my health condition,I really appreciate it,Updoc has supported me when I was in panic and in painful situations.Thanks

Anita

20 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Efficient

Efficient, caring and very professional in their interactions with me. Which made me very comfortable and at ease in the comfort of my own home.

21 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Same day Letter from Dr Bilal chaudri.

Same day Letter from Dr Bilal chaudri.
I uploaded all my evidence doctors letters and record.
I requested a letter for my housing report.
Exactly what I as my GP does not do doctors letters any more.
Just uploaded Id and medical record.
Thankyou so much.
I have subscribed as needed 2 different letters for both my sons.
We can cancel any time by emailing them with no issues.
I will be keeping it for now if I need it again in the future.

18 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very quick and easy

Very quick and easy. Talked to a doctor with 20 minutes of booking and call was quick and to the point. The doctor listened, asked good questions and was straight to the point. Would definitely use this service again.

19 september 2026
Review zonder uitnodiging

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