Updoc UK Reviews 

I have used Updoc several times before for referral letters for members of my family and, until now, they have usually been provided within a few hours. Unfortunately, this experience was very different.

After waiting more than 36 hours for a referral, I contacted Updoc to find out what was happening. I had also tried to check the progress online, but the reference number provided would not work with their status checker.

I was then told there had been an error with the submission and that this had been corrected, with the request passed to a Partner Doctor. I waited again, but the referral still did not arrive, so I had to chase them a second time.

The replies I received were courteous, and Updoc ultimately issued a full refund. However, what disappointed me most was the lack of communication.

If a service is experiencing technical or processing problems, I would much rather be notified than have to repeatedly chase an order myself. I checked their website during this time and could not find any notice warning customers of delays or problems processing requests.

When a service that has previously provided referrals to us in less than three hours has still not produced one several days later, something is clearly different. If there have been ongoing engineering or processing issues since Tuesday and they are still affecting customers on Saturday, I would expect a prominent notice on the website so that customers can make an informed decision before paying and avoid the same frustration.

We use private services such as this because we are looking for a quicker and more reliable alternative when NHS services have not met our needs. For that reason, communication and reliability are particularly important.

I appreciate that the staff who responded to me were polite and that the payment was refunded, but several days were lost and we now have to start again with another provider.

I will be using another referral service in future.

**Update – 24 September 2026:** Unfortunately, the problems have continued.

Updoc refunded me following the original delay with a specialist referral and explained that this was a goodwill gesture. They said they still intended to process the referral so they could confirm that the system issue affecting specialist referrals had been resolved.

I was initially very pleased with how they responded and told them so. Updoc subsequently contacted me asking whether I would update my Trustpilot review to reflect the resolution.

Unfortunately, the second attempt to process the referral has also now been significantly delayed, with no outcome. This is particularly disappointing because the whole purpose of continuing with the referral after the refund was apparently to confirm that the problem had been fixed.

I have contacted Updoc again and am awaiting their response. I will update this review again if and when the referral is finally completed.

UPDATE – 30 September 2026:

Unfortunately, there has been no further progress.

As mentioned in my previous update, I contacted Updoc again after their second attempt to process the referral had also become significantly delayed. I received no reply to that email, and the referral has still not been completed.

I had been very willing to give Updoc the opportunity to resolve the original problem, particularly after they contacted me following my review and offered to try again. I also made it clear that I would update my Trustpilot review to reflect the resolution.

Unfortunately, that resolution never came. The second attempt resulted in another delay, followed by no response at all when I chased it.

I appreciate that Updoc refunded the original fee as a goodwill gesture, but I originally used the service because I needed a referral. After two attempts and repeated chasing, I have still not received one.

I will now be using another referral service.

FINAL UPDATE – 30 September 2026:

Shortly after I updated this review today to say that I had received no response and the referral was still outstanding, the referral was finally sent to me.

I am therefore updating the review once again to confirm that I have now received it.

I am pleased that the referral has finally been completed, but unfortunately the overall experience has not restored my confidence in the service. It took two attempts, repeated chasing and repeated updates to this review before I ultimately received what I originally requested.

I appreciate the refund and I acknowledge that the referral has now been provided, but given my experience, I will not be using Updoc for future referrals.

I’m happy about this service. Very quick.

Amazing and fast process for what I needed! Will definitely use again and recommend them to friends and family!

Dylan, my doctor was really thorough
He had obviously read my notes because I have ongoing medical conditions
He asked all the right questions that I would’ve expected my normal GP to ask my normal GP who I trust and Reccommend
Dealing with thorough professional and a really nice bloke, I will definitely reach out and use their services again. I found them to be ultra professional fast and just a heads up for anyone who’s unwell the service of either click and collect for your prescription or DoorDash to have it delivered to your door is brilliant. The other thing that was great about that was if you are away or at work you just put in your address where you currently are and the DoorDash will deliver it to where you are so you could effectively have a phone consultation from work not have to leave the office or your worksite and then have your medications delivered to you there and then I’ve already sent this out to some family and friends to say this is an outstanding service for very time poor or very sick people who can’t get out to the doctor
Technologies, great when it works well like this
Cheers, Gabby Cronulla

Great service . Quick and hassle free

Amazing. Felt as thorough and responsive as my usual wonderful GP. Explained things really well, offered me a certificate for work, prescribed meds to help with my symptoms and organised tests and referrals. Efficient yet very thorough consultation.

The answer was faster than I expected. The service is very good!

Thanks to trust pilot I got a refund from UP Doc, they behaved properly after reading my review, would use them again if I had to.

Thank you to the Updoc team and all the doctors. I am very happy and grateful for your fast service and for sending my reports so quickly. I really appreciate your support and excellent service. Thank you! ❤️

Updoc makes the process of attaining a medical certificate much easier and less stressful than having to either attend a clinic and wait or have a Telehealth consult, which frees up time for doctors that can be spent on other patients with more pressing or serious issues.

Wonderful experience doctors have been great!

I love UpDoc because it takes the stress and overexertion out of being unfit for work - I can focus on resting and recovering in bed instead of physically forcing myself to go to an in-person Doctor’s appointment when I’m already not well enough to do so to get to work. Thank you UpDoc and the medical team who work to make this experience possible - you help people more than you know!

It was convenient and easy to navigate. I was getting a medical certificate. I would recommend the service

I would definitely require people to go to Updoc

Great service prompt attention

Asked for help as was suppose to get a call at 10am, keep getting the same email though. All I wanted was a prescription. Is this a fake website??
So had an email from the doctor and they said they can’t help with my request and that I can get a refund, can I get through to them on the email? NO! They keep sending the same email through. I’ll keep emailing until I get my refund. In my experience I would avoid these. Only way to contact them is email and yet they don’t even answer your request. Save your money and avoid.

Simple to use and quick

It’s great because it’s quick and easy