Helpful and timely and prevented a hospital admission during a chest infection when there was quite a wait to get an NHS GP appointment. Cost effective as I didn't have to end up taking time from wor... Toon meer
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Lees wat reviewers zeggen
I was sceptical at first, although was wrong to be! I needed a new prescription for an infected wisdom tooth, although I was struggling to find a dentist that would be able to see me the same day. I d... Toon meer
The service was excellent and it didnt take long to get my prescription. But you are limited to boots chemist to get your prescription and I didnt know this so went to several chemists before I kne... Toon meer
Bedrijf heeft geantwoord
I had a sinus infection which I’ve had before and knew I needed antibiotics. I filled out the online consultation which is then reviewed by a doctor. Within a couple of hours I had a prescription co... Toon meer
4,0
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910 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Brilliant experience
Brilliant experience, fantastic doctor and service!
8 september 2026
Review zonder uitnodiging
It's one of those ironies in life
It's one of those ironies in life. When you're unwell and least likely to want to go out in public, you have to do just that and go see a doctor to get a certificate to present to your employer.
It's very inconvenient and it's actually illogical. Updoc has been a revelation for me. I appreciate this service so much!
7 september 2026
Review zonder uitnodiging
Great experience
Great experience. I am very grateful I was able to get a medical note in a sort amount of time from my partner practitioner.
17 augustus 2026
Work seemlesslingly all expidite need
4 september 2026
Review zonder uitnodiging
Great service
Efficient, fast and friendly service. Easy to use.
3 september 2026
Review zonder uitnodiging
The questions which I was required to…
The questions which I was required to answer during the consultation reflected the professionalism of a UK certified medical practitioner. I was also amazed about the rapidity of the service.
4 september 2026
This is the SECOND time writing a…
This is the SECOND time writing a review. I have emailed them since 29-August and they still have NOT cancelled an account and subscription I never created. They respond back to me to write them an email. I ALREADY DID THAT! Refund all the payments you have been charging me NOW!
4 september 2026
Review zonder uitnodiging
Antwoord van Updoc UK
Hi MRP,
Thank you for your feedback, and we're sorry for the frustration and delay you experienced in getting this resolved.
We've cancelled your subscription and processed a full refund.
We're sorry this took longer than it should have, and we appreciate your patience while we got this properly resolved.
Kind regards,
Updoc Support
fast service and good communication
4 september 2026
Review zonder uitnodiging
no where to unsubscribe but still charged every month
No where on the site to login and unsubscribe from monthly subscription. Not good, having to call my credit card company to issue chargeback. Emailed Updoc several times no reply.
There is nowhere on the site to see account or unsubscribe.
3 september 2026
Review zonder uitnodiging
Antwoord van Updoc UK
Hi Timothy Smith,
Thank you for your feedback, and we're sorry to hear you've had this experience.
We'd like to help resolve this for you directly and avoid the need for a chargeback. Please email us at contact@updoc.uk with your account details or reference ID, and we'll get your subscription cancelled and look into why you haven't heard back from us. You can also respond to our request for information here.
We appreciate you flagging this, and we're continually working on improving the customer experience.
Kind regards,
Updoc Support
Unable to unsubscribe
Unable to unsubscribe, there is nowhere on the site to see account or unsubscribe. I have emailed and no response yet, very uncomfortable that they will continue trying to take monthly payments when I have tried to cancel.
Not a great user journey to not allow a customer a clear place to unsub
2 september 2026
Review zonder uitnodiging
Antwoord van Updoc UK
Hi Abby McQueen,
Thank you so much for your feedback! We're sorry for the stress this caused, especially with the worry about being charged again.
Good news - we can see that you were able to successfully cancel your subscription via our customer portal, so you won't be charged again.
We really appreciate you flagging this, and we'll be working on making this process easier to find for customers.
Kind regards,
Updoc Support
Fast, efficient
Fast, efficient, and thoroughly professional. I used Updock to obtain a medical certificate for university. The doctor described my case in great detail and with great care, so the document was accepted by the university without any issues. I highly recommend it!
2 september 2026
Really helpful and responsive
Really helpful and responsive, very professional. I was very impressed by the accessibility and professionalism of the service
2 september 2026
Quick and easy!
2 september 2026
Review zonder uitnodiging
Very quick service which made it easy…
Very quick service which made it easy for me to get the online prescription.
When I went to boots I was able to get my medication efficiently and start it straight away. Would definitely recommend Updoc.
1 september 2026
Review zonder uitnodiging
Unnecessarily Complicated
Getting the prescription you need is straightforward but actually collecting it is not. Prescriptions are issued via a portal that pharmacies have to know how to use, those I encountered did not. Once the pharmacy opens the prescription using the code provided it is automatically marked as dispensed. This means you have to go with that pharmacy even if they dont have your medicines in stock?
1 september 2026
Antwoord van Updoc UK
Dear Danae,
Thank you for this detailed feedback, it's genuinely helpful.
It sounds like the pharmacy may have marked the prescription as dispensed before confirming stock or handing it over, which would explain the issue you experienced. We're reviewing our pharmacy guidance to make this clearer to reduce the chance of this happening again.
We're sorry for the inconvenience this caused. If you'd like help with this specific case, please contact us at contact@updoc.uk.
Kind regards,
Updoc Support
It’s fast easy and you don’t have to…
It’s fast easy and you don’t have to leave bed when unwell
1 september 2026
Review zonder uitnodiging
The service is quick
The service is quick, but a bit expensive.
30 augustus 2026
Review zonder uitnodiging
Easy to use and prompt service
Easy to use and prompt service
28 augustus 2026
Review zonder uitnodiging
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