DRPower Equipment Reviews 

Overall, this is great little machine, only a couple hours of use, but it will do what I bought it to do. Starts easy, good power. The unit arrived in a box that obviously had been opened and (poorly) re-sealed. It also did NOT have a container of engine oil in the box. Fortunately I had some in the shop.

Great price and product. Ease of navigation on the page and quick shipping

Very easy transaction

I bought a brand new DR Pro 26, a few weeks back. I don't normally buy new equipment (as I am not a full-time farmer), but decided to give this a go.

So far, a month in, and out of the box it has yet to start.

Their idea of customer service was to make me go to the store for a new spark plug which I did. That didn't work so they said go to the store again and get a spark plug tester, to which I obliged. No spark, they believe it might be the solenoid.

But instead of just sending me the part they then ask me to go get an OHM meter....Normally I have all of this, however this is a new property and it's rural, so I am tool deficient at the moment. I told them no go send me the solenoid and if it isn't that we will surely know and you can have someone come out and do the work you are supposed to be doing...and continue asking me to do for you.

Finally they said we will send you the solenoid...all good now we are getting somewhere, right?...Nope, they continued by saying the solenoid (a pretty basic part) will be ready to ship to you in 2 weeks. So assume you won't receive it for at least 3 weeks.

Pretty terrible quality control here which can happen, I get it they make a lot of machines. But the supply chain and customer service handling is ridiculous. You wouldn't buy a new car get it home, realize the engine is blown and then try to pull it yourself in the driveway...some this is the logic DR is following here, unfortunately.

I want to be clear this also wasn't the customer service rep, she's been very polite, knowledgable and helpful...she was just following marching orders from the "corporates". And well I'm about to be $3k in the hole, with rapidly overgrowing land, and a brush mower that's only use is as a paper weight.

Edit after they had me running around looking for a "Solenoid" I figured out there is not a solenoid on the engine, only a magneto. Magneto is bad...but so is DR equipment.

I had a motor blow from the oil line being pulled off during operation. The unit was only about 8 months old. Ryan was able to find me a replacement motor and also got me assistance with the pricing not to mention expedited me getting it.

Thank you for all your assistance.

You had the correct part and shipped it in time for the weed season.

It seems like the item is backordered but I was never given an update regarding how long it will take to ship this product.

The descriptions were clear and the actual ordering process was easy to follow with no surprises.

DR Pro 420 Wood chipper broken crankshaft. Bought a replacement wood chipper from the original owner. The first chipper they bought had a broken crankshaft. DR sent a replacement. The original owner used the replacement for just a few hours, then sold it to me. After two hours use the crankshaft broke. The original owner says DR knows about this problem but continues to sell the product anyway. They would not warranty because I was not the original owner.

Very simple ordering process. It’s the 4th DR trimmer I’ve ordered. They’re awesome

The trimmer line constantly comes off and breaks. At this rate I will spend 400 dollars a year in trimmer line. Terrible design to attach trimmer line. For this reason, I might want to return your product.

My customer service representative was knowledgeable friendly and even helped look for potential warranty coverage for the part I was ordering.

My only gripe is I'd like longer customer service hours for those of us who live on the west coast and do our work on the weekends.

I searched the DR website for the length of the Line Caddy in Special #2. The descriptions on the DR website do not disclose the length. My order arrived with the 26" Caddy. I ordered the Easy Line Change upgrade for my trimmer that requires 13" line pieces. I then learned that there is a "26" Caddy" and a "Caddy" that is 14" long. The Special #2 just said "Caddy". I suggested that DR Power update their product descriptions for the Caddy products.

Customer service made it right. They credited me for the 26" Caddy received and allowed me to order the 14" Caddy with free shipping. Thank You!

The ease of navigating their website and finding the parts for my machine.

I have had my Dr Trimmer for under two years bought top of the line with all the bells, whistles and attachments. I have minimally used because it needs some type of repair work everytime I use the trimmer. I have seen the amazing videos which is why I purchased for my farm. This machine does not work like in the videos. Dr. Trimmer is responsive when purchasing but no response when there is a problem. Crickets.........

My husband and I are getting older and carrying a trimmer around the inside and outside perimeter of our fenced yard was becoming too physically taxing. The DR trimmer is perfect! The online purchase experience was easy and efficient. Delivery of the machine itself was flawless. There was some confusion with the extra parts I ordered but they arrived only a day after the trimmer. We also have a Generac generator so overall awesome experiences with this company as a whole.

I couldn’t find my part number in my owner manual so I called DR Company directly and the sales department found my part and number. Sales lady was very pleasant and helpful. Very good experience. I would recommend DR products. I’ve had my DR Pilot for four years and use it to trim my 16 acres. It still runs like new.

I was looking for specific parts for my DR Brush Cutter and the manual provided for the machine was detailed and helpful. The DR website's search engine was very good as it identified all parts I needed.

Liked being able to place the order. Still waiting for Tax Exempt status.