DRPower Equipment Reviews 

I can't imagine a company with worse customer service ever since it was acquired by Generac. I have been waiting for essential parts for my brush mower for over 3 months now. Every time I have contacted the company (by email... forget trying to call), they have replied that the order would be sent soon. Still waiting...

The person I worked with was extremely knowledgeable and I could tell she knew the DR brush mower backward and forward. It is a pleasure to deal with a true professional

Terrible customer service. Called and hung up after a 45 minute wait. Then entered the customer service chat and was assured my refund was being processed. It’s been 2 weeks and still no refund. They claim refunds will be issued upon receipt of package. Package was clearly marked with refund authorization as they instructed. Just send another email and hopefully will have a better outcome.

I have a DR brush hog and ordered a cable for. I placed my order on October the 25th. It had an expected delivery of a week. On the 30th, I called to see where it was in shipping and they still hadnt shipped it out. The shipping and billing address was reversed. Got an email on November the 2nd with a tracking number. Here it is on the 5th, and it has not been shipped yet! UPS says the tracking number is no good and no one knows where my order is! Very disappointed, as I really needed this part in a timely manor.

I have a DR Power EZ-Dial grader. The box grader does a much better job than I expected. The EZ-Dial elevation system is a major problem. It is a light duty system to control a heavy duty device. At the end of a grading run, the box is loaded with dirt & gravel which puts major stress on the 1/8" cable & its' crimped end fitting and all the internal parts of the system. And worst of all, customer service is non-existent. I've ordered parts on 2 occasions. Both times the shipping fee was almost as much as the parts. The most recent time took 3 weeks to get the part. I called after 2 weeks to check on it, was on hold for more than 20 minutes. The excuse I got was we are moving from one warehouse to another. I have been in email contact with their technical support dept., sending photos of the damaged parts. So far that has resulted in nothing except a brag about their 4 & 5 star reviews (on their own site). This system is designed to break down.

I ordered a DR trimmer, 2 batteries, battery charger and extra string on April10, 2025. After much delay I wrote to inquire about the delay and was told the batteries were on backorder. Today, October 30, 2025 I called and was told the batteries were discontinued and I would need to order a different battery (another 2 months...if they even arrive before the end of 2026...) I was told someone called me in June of 2025 to explain the problem but I never received the call and there was never any other follow-up, so I have been waiting more than half a year for this product. Needless to say, the summer season has ended with out the proper equipment for my yard and I will have to sit on it until May of 2026 until it is needed again (all at my expense.) All I can say is "I'm one and done!!!"

I’m getting partial deliveries. I understand that DR Equipment is moving to a new warehouse I’m still waiting. And they’re having problems with shipping.

I’ve also notice there’s problems with the online ordering.

Hopefully, DR Equipment will get things straightened out.

The person who took the order 2-3 weeks ago and waited patiently for my return call remembered me and the previous conversation we had. This and she had my records almost immediately and this for a customer who purchased the machine in question 25 years ago. Just the age of the machine tells you something about the companies building standards. Customer service was a bit slow but I was told that this is the busy time of the year for DR. I also had an opportunity to recommend a similar machine to a fella that I met a while ago. I believe he will be ordering in the near future as I told him how satisfied I was. overall.

Your talking waiting on hold for more than an hour
Then the part is 21.shipping is 12 wow

Then ,7 to 10 days that's awful
I ordered it Thursday its Monday
It still isn't in ups handss
That's awful customer service

DR Power has some amazing products, worth looking into, read up on them, check out all the comments from users, get in touch with customer service and ask all the tough questions.

first of all, I don't have parts from six weeks ago. Now I ordered and have no idea if I will ever get parts. I now have over four thousand dollars in DR products that I cannot get blades for.And you have the nerve to ask me if I'm satisfied.

Order was placed on Sept. 2. Weeks later I called to check status. Spent several mornings waiting for nearly an hour on hold before hanging up. Emails not returned. Chat on website is manned by people who give prewritten answers with no care shown for actually providing responses. Two items finally shipped after more than a month. The third has been 'delayed' again, and I was just told it would take 2-3 weeks before it may ship. I canceled it and was directed to fill out a return authorization request form to return the other items. Which I did. Apparently I'm to wait 1-2 more business days for a response. If it's not received I will be initiating a charge back with my credit card.

Ordered a part in August - it is now late October. Telephone service is horrible. Their follow through is non existent. They have never explained the delay. Meanwhile, my existing DR equipment is idle because of a cheap $24 part. Never again.

I ordered some parts to repair one of my DR trimmers. I waited two months but my parts never were delivered. I cancelled my order hoping that generac would get the message, they didn't! I reordered my original parts and some other needed parts and they are doing it again! It doesn't take four months to relocate to another distribution center, the customer service employees are not telling us the truth!

Poor quality, ordered parts 3 months ago, still has not filled my order, but they cashed my check for everything . They have every two to three weeks sent an item like a bolt, or washer. If I ever get my full order, I will never do business with them again. Very poor management, call them weekly, don’t know if they can ever fill my order.

Customer service was very helpful and listened to what I called about.

I am still waiting to receive a simple order for a VERY badly made part for my lawnmower. It's now about two weeks since I placed and paid for the order.

Ordered parts trusting DR would ship in a timely manner as promised. 3-5 days I was told. It’s been over two weeks! Was told by customer service it would ship very soon over a week and a half ago. Still nothing. Nowhere on the website state shipping is delayed UNTIL the order is made. Totall BS!

The only thing I had to do to the field and brush mower was the throttle adjustment. It wouldn’t shut off. Premier 26.

THE LADY I TALK TO WAS REAL NICE. SHE KNEW WHAT SHE WAS TALKING ABOUT.WORKED TO MAKE SURE MY NEEDS WERE MET. WAS NOT PUSHY.THANK YOU.