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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

As soon as I unveiled these carefully packaged treasures, I could sense the quality and care that they were made with. Cannot fault the materials and design, definitely artisan crafed with attention... Toon meer

Beoordeeld met 5 van de 5 sterren

I have purchased three pairs of footwear from Dwarves Shoes...so far. I will certainly be buying more. They are well made, using thoughtful, quality resources and at very reasonable prices. I enjoy th... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered a pair of shoes on 19th April. I did not hear anything for nearly 3 weeks until I emailed them for an update. They then said the shoes will be shipped the following week. They were not sh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Customer service via email was very quick and helpful. Shoes are well constructed and the color on the website matches with the shoes I ordered. Size is true to the size listed. Very happy custome... Toon meer

Bedrijfsgegevens

  1. Schoenenwinkel
  2. Laarzenwinkel
  3. Winkel in modeaccessoires
  4. Handtassenwinkel
  5. Lederwarenwinkel
  6. Schoenengroothandelaar

Geschreven door het bedrijf

Dwarves make high-quality, comfy handcrafted leather shoes for women. We specialize in casual daily walking shoes at a price everyone can afford. We have boots, oxfords & tie, mary jane, loafers, flats, sandals, slippers, sneakers, wedges, platforms, pumps, large size shoes. Our shoes are suitable for students, professional women, teachers, busy moms, expectant mothers, and anyone who loves soft comfortable footwear. We have been in business since 2012 and our website dwarvesshoes.com opened in 2017. From 2012 to 2023, We are here for 11 years. We pride ourselves on our integrity and the quality of our handcrafted shoes. We adhere to brand values and are trustworthy partners. Dwarves, which has a deep meaning. In fantasy novels and games, Dwarves are often depicted as a race with strong willpower, courage, and skill, and they are particularly adept at crafting high-quality items. We chose "Dwarves" as our brand name because we want to convey our philosophy of making high-quality, durable, and comfortable women's shoes, and the word "Dwarves" in our view represents these qualities of resilience, craftsmanship, and quality.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

150 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 81% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 1 van de 5 sterren

beware anyone with narrow high arched…

beware anyone with narrow high arched feet. I have bought 4 pairs of shoes from this company. Each time stupidly hoping the attractive shoes would have a good fit, it seems these shoes are designed for wide feet flat feet. the designs are nice but sandal I couldn't wear cause they flob around and so not comfortable and allows feet to get very dirty, The shoes were also wide and can't wear very often because they feel too big even when I bought half size smaller. haven't tried boots but doubt I will take the chance

18 maart 2025
Review zonder uitnodiging
Logo dwarvesshoes.com

Antwoord van dwarvesshoes.com

Dear Margot,

We’re truly sorry to hear that our shoes haven’t been a good fit for your feet.

While many of our styles are designed with a roomier fit to provide comfort and flexibility, we understand that this may not work for everyone. We do offer some styles with a narrower fit, and we’d be happy to help you find something more suitable. If you have specific fit requirements, please don’t hesitate to reach out to us at customer@dwarvesshoes.com — our team is here to assist you.

We truly appreciate your support and hope to provide a better experience in the future.

Best
Dwarves

Beoordeeld met 5 van de 5 sterren

Fantastic leather boots…

I love my pair of knee high leather boots from Dwarves! I have worn them many times and they are super comfortable and just as described. Good quality leather and smooth shipping and service. Have already ordered another two pairs!

28 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best boots!

I just had to leave a review of these beautiful boots. They are such nice quality and just as pictured. I always worry that the color won’t be right because sometimes it’s not but these are just as the picture showed. Also they are so comfortable with soft fur inside. I usually wear 9 in boot’s sometimes 81/2 so I ordered a 9 and it is perfect. Also I always get wide calf so I was a little worried about that but I did the measurements just like I saw in the picture they had and it was spot on. These boots are worth every penny. When I reached out in an email to ask a question they responded right away. I will order more boots from Dwarves.

16 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Been ordering from this company for 3 years, no problems

I've been ordering from this company for three years and have had no problems. I order half a size up from my normal shoe size, based on the measurements given for the item, and my shoes fit well. The company caught my eye because of the vintage style of their shoes, and I've been happy with them so far - the shoes are super cute, well made, and very comfortable. Thank you, Dwarves.

6 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have been waiting for my boots for a…

I have been waiting for my boots for a MONTH! Like other's here I should have looked at the reviews first! Just got an email saying "they hope I like my shoes when I don't have them. SCAM SCAM SCAM

16 februari 2025
Review zonder uitnodiging
Logo dwarvesshoes.com

Antwoord van dwarvesshoes.com

Dear Tondelayo,
Thank you for your message. We sincerely apologize for the delay in processing your order, which was caused by the 2025 Chinese New Year holiday. We had proactively informed our customers about the holiday schedule on our website and took steps to expedite production immediately after the holiday period. We greatly appreciate your patience and understanding.

We have shipped your order, and it was shipped on 2025-02-06 11:41. You should have received an email with the tracking information. Please check your inbox (and spam folder, just in case) for that email. If you haven’t received the tracking code or have any questions about the status of your shipment, please let us know, and we’ll be happy to assist you.

We also apologize for any confusion caused by the recent email you received. Our team is doing everything we can to ensure your order reaches you as soon as possible.

Thank you for your patience and understanding. We appreciate your feedback and will continue to work on improving our service.

Best
Dwarves

Beoordeeld met 1 van de 5 sterren

This company is a scam

I never received my order and no replies despite emailing several times. The phone number is invalid as well.

6 februari 2025
Review zonder uitnodiging
Logo dwarvesshoes.com

Antwoord van dwarvesshoes.com

Dear M,

Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced.

Please rest assured that we take such matters seriously. We usually respond within 24 hours of receiving a customer's message. No later than 48 hours. Could you kindly provide your order number and any relevant details, so we can assist you in resolving this issue as quickly as possible?

We apologize for the difficulty you’ve encountered with our contact methods, and we will ensure to address this matter promptly. We are committed to resolving this situation and providing you with the service you deserve.

Thank you for your understanding, and we look forward to your response.

Best
Dwarves

Beoordeeld met 1 van de 5 sterren

OMG WHY DIDN'T I CHECK THE REVIEWS…

OMG WHY DIDN'T I CHECK THE REVIEWS FIRST?! Just awful….😢 I got these boots..paid almost $350 and they don’t even zip up all the way up!!!

28 januari 2025
Review zonder uitnodiging
Logo dwarvesshoes.com

Antwoord van dwarvesshoes.com

Dear Salimah,

Thank you for your message, and we sincerely apologize for the issues you've encountered with your boots.

We would like to kindly remind our customers to review the size details, including the tube circumference measurements, before making a purchase. This information is available on our product pages and can help ensure a better fit for your specific needs.

We truly regret that the boots did not meet your expectations, and we would be happy to assist you with a return or exchange if necessary. Please reach out to us with your order details, and we will work with you to resolve the issue as quickly as possible.

Thank you for your understanding, and we look forward to assisting you further.

Best regards,
Dwarves

Beoordeeld met 4 van de 5 sterren

Good quality boots

I was suspicious at first because they sent me 2 different tracking numbers for 4px tracking. However, I did receive the boots and they are of good quality. I'm giving 4 starts because I didn't need customer service.

26 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful

Awful! DO NOT purchase. Company is a fraud. Received wrong item and they want me to ship to China at my own cost. And the boots are made with some kind of toxic glue or something they smell horrible!

22 januari 2025
Review zonder uitnodiging
Logo dwarvesshoes.com

Antwoord van dwarvesshoes.com

Dear Christine,

Thank you for your feedback, and we sincerely apologize for the issues you've encountered with your order. We understand your frustration and would like to clarify the situation.

After reviewing your order details, it appears that the item you purchased was the White boots, not the White Fleece Lined version. We take great care in ensuring that all orders are fulfilled in accordance with the specific items selected by our customers. Upon reviewing your order, we can confirm that the correct product was shipped as per the details provided in your order information.

Regarding the return, we understand the inconvenience of shipping items internationally, and we are happy to assist you in finding a suitable resolution. If there are any issues with the item that require a return, please let us know, and we will provide you with further instructions.

As for the smell you mentioned, we sincerely apologize for any discomfort this may have caused. The smell is a result of the shoes being freshly produced and sealed immediately after manufacture, without an opportunity for ventilation. Normally, it should dissipate after a short period of airing out. If the odor persists or if you believe the item is defective in any way, please do not hesitate to contact us, and we will be happy to assist you in resolving the issue promptly.

Thank you for your understanding!

Best
Dwarves

Beoordeeld met 1 van de 5 sterren

Total scam

Boots I received are beautiful. However.. States they're made in the United States on their website and they are not. They ship from china. The boots were at least a size too small despite being a US 7.5. attempting to return these items has been a nightmare. I received an address that I was supposed to return them to via the post office however when I went to the post office the return address is marked as fraudulent in a possible scam. Now I am stuck with boots that are too small that I paid almost $200 for. I would not recommend nor trust this company

8 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quality Leather & Craftsmanship (return reviewers are whiners!)

Quality leather and craftsmanship! I ordered two pairs of shoes (and some leather coin pouches as gifts which are SO CUTE!) after carefully reviewing the sizing they have on their website. I am a 7.5-8.5US depending on socks, insoles, shape of the shoe etc. so I ordered both in a size 8 and they fit perfectly. My little boots are big enough for thick socks and very cute, and my heels are the perfect size to wear with thin socks and equally as cute. They arrived in about two weeks from the time of purchase. I was worried about returning but after doing some digging a $28 return to a US warehouse ain't too bad for $300 of shoes. Thankfully they fit perfectly and are exactly what I looking for! Will definitely be ordering from here again in the future!!
They are a small studio that are actually taking time in making their products, so worth supporting even if return isn't totally free! (It's like people have forgotten there was a time BEFORE AMAZON when shipping/return wasn't free pretty much ever...people still run small businesses and incurr expenses y'all especially shipping OVERSEAS!?)
There are some knock-offs on Temu & Aliexpress so be wary of those, and these are also sold on some Japanese sites by third party vendors for around the same price (slight increase for US but for production and transportation to US vs Japan that makes sense). From the Japanese reviews I read they really like them there too! Overall a reputable company working on building up their brand and worth buying from!

16 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

True to size, top quality leather, well made

Ordering online made ordering a breeze. The company gave good details on the quality of the leather and overall detail of the make of the shoe. These shoes runs true to size, and looks well on your feet. The price was good for the quality of the shoe. It looked just like the picture depicted them. I'm very satisfied!

7 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super Craftmanship

I viewed every pair of shoes for months, read reviews, checked vlogs before taking the leap and finally purchasing the best fitting shoes I have purchased in awhile!

Purchased 4 pairs of shoes -2 boots & 2 casual shoes. Quality = Excellent; Materials = Soft, supple, pliable; Stitching/Assembly = Superior; Sizing = Right on the money, the style of shoe dictates the generous proportions on the foot; Shipping/Delivery = Surprisingly quick, well wrapped & protected product; Returns = Very responsive customer service, easy return through USPS.
Overall, I LOVE LOVE LOVE my Dwarves Shoes for their uniqueness, generous toe box, flexibility and suppleness, superior materials, and well thoughtout assembly and delivery. Can not wait to order more!

5 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dwarves women’s retro mid calf boot

I purchased the women’s retro mid calf boot in black, they’re a gorgeous pair of boots and comfortable but they leave black dye on my skin and socks. I emailed the company to which they replied saying that due to the plant based dye they use the product will fade quickly and I should wear dark socks. I then asked how to solve the problem of my skin being discoloured from the dye and they have not responded. I’m very disappointed as I’d saved for a pair of good quality leather boots 😔

29 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not order from this company

Do not order from this company! You will have to pay enormous fees if you need to return or exchange. It took me forever to get the address for their warehouse in this country so that I did not have to ship the shoes back to China. But it ended up costing me more because of imposed fees. Their customer service is abysmal.

22 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Leather Chelsea Boots Retro Round Toe Platform Ankle Boots Slimming Boots in Black

I bought a pair of black leather Chelsea boots from Dwarves Shoes. They are amazing quality. The leather is soft and malleable; moulds so wonderfully with my feet and the fold on the ankles. The heels are placed perfectly, walking is easy. I did not need to break them in, they were comfortable right out of the box. My toe box is on the wider side and their regular sizes fit normal to wide. I feel no pressure on the sides of my toes.
I spent $241 CAD on these shoes and I am so happy with my purchase. The price is worth the quality. I also love the diversity in the styles available. Dwarves Shoes will be my go-to store for quality, comfortable, and stylish genuine leather shoes.
To ensure accuracy on size, I literally measured my feet with a tape measure in inches. My feet are 9.3 inches long and the widest part of my feet are also about 9.3-9.5 inches. The 7.5 size fits me absolutely perfectly.
Additionally, their customer service communicated with me in a timely manner over email and addressed my concerns about whether the shoes actually do fit wide.
I highly recommend this brand.

23 september 2024
Review zonder uitnodiging

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