E Bikesdirect Reviews 465

Simply outstanding company

I ordered one tractor and received two by mistake,
when I called Ebikes to notify them, I spoke to Davey who was so helpful and got clearance from Richard to let us keep the second tractor which we've donated to a neighbour's little one. thanks so much

Purchased a Forme Peak Trail 1E from these guys and I must say I'm well pleased with the bike and the service shown, especially as the delivery had to be corrected as we were away over the Easter period and not available to accept delivery on the original schedule. The bike was extremely well packaged in bubble wrap within the carton ensuring it was well protected during transit and all I had to do at my end was to adjust the seat and handle bars and finally attach the pedals before charging up the battery ready for the first ride. There was also a tick list showing all the post assembly checks made on the bike (arranged by Matt) before dispatch ensuring the bike was in full working order on receipt. Having just completed 20 miles this morning on its first real outing I can honestly say I'm well pleased with my purchase. I can thoroughly recommend this company to anyone considering the purchase of an e-bike.

Excellent customer service. Replied to emails promptly and was very helpful when an issue arose (nothing to do with quality of item) and resolved the issue quickly. I would definitely buy from them again and recommend to friends.

Ordered a bike with them and received it very quickly.
Great customer service and good value for good quality products. I recommend.

Ordered a Basis Beacon 14ah (not a bad starter ebike) was surprised how well made and solid it was.
After developing an issue I emailed the sellers and within hours they've gone above and beyond to put my mind at rest and send out a new part for me to try.
EXCELLENT SERVICE.. So used to being fobbed off these days with companies just taking your money and running. Really glad I used them and would again in a heartbeat.

Do not purchase from this store!
Total lack of customer service and refuse any warranty!
My 4 year old had only used his bike 4 or 5 times in 4 months and the crank dropped to pieces.
You’ve been warned, wish I’d have read other reviews before making my purchase.

This is our second bike from E Bikesdirect and the service is excellent. Delivered on time, easy to assemble and rides like a dream. it's a Crussis e-city 1.14. A very nice bike at a very good price.

Amazing service from start to finish ordering process was straight forward and painless, first time having a bike delivered i was a bit apprehensive due to even the smallest packages arriving dented and scratched etc.. however the bike was packed perfectly and the bike once opened was still in perfect condition and was built to a very high standard, as for the bike my first ever experience with an E-bike and its mind blowing as a larger bloke it help me blast through the steepest of hills in my area without breaking a sweat on the whole a fantastic experience

Customer service has been second to none!

Got a great deal on my bike in the first place, but the communication whilst waiting for the order was great, and then the aftersales care when I had an issue was exceptional, specifically Darren, who I couldn't fault at all. Would definitely use these guys again!

I originally ordered the Oxygen S Cross as a surprise for my husband. Danny had been helping me with the order. Unfortunately just 2 days before the bike was due to be delivered the quality control found an issue with the handle bar and therefore were not going to be able to get my order out as hoped for. Danny was immediately on the case and was able to source another bike (upgraded) and delivered in the 2 days that I needed the bike for. He followed up after the delivery to ensure we were happy with the replacement and we certainly were. I cannot fault the customer service at all. Would definitely recommend this company and will definitely be buying our future bikes from here too! Thanks again for all your help!

item i needed (dlc12 black and green) was the cheapest in uk web search and arrived within three business days following placing order.
very satisfied

I have changed my review on e-bikes direct. I respect them a little more now. They have finally listened to me, and put things right. I had to get the attention of the manager Garf, who swiftly set about putting things right. My previous review was very abrasive but truthful. I've asked them to sort out the issue I had with my wheel, a clear manufacturing issue, and they did that, but it took too long, hence 4 stars. Garf was very professional and apologetic, and as a goodwill gesture for the inconvenience caused he chucked a couple of free new tyres my way. I'm a man of my word, and I promised them I would change my review if they did the right thing, and for that I commend them. So glad to get this sorted in the end, thank you e-bikes direct, I appreciate you stepping up and putting things right

I cannot recommend Ebikes direct highly enough. My pal recommended them to me so I owe him a pint or two. I initially ordered a bike my pal has along with a pannier set. However, when it arrived there was some damage to it so quick as a flash they said "We have another in stock so will send tomorrow" Next day their GM contacted me to say that not now available. So, the GM was very patient talking me (a 75 year young lad) and we agreed on another and better one for me. He waived the extra £100 and included lights FOC to that the original had. When it arrived I did not like the panniers so asked for an alternative happy to pay the extra £20 but that was waived too "for inconvenience caused". I also have to add their courier delivery company is fantastic with excellent email/text/phone comms as to timing. Their team is fantastic too, all polite and ready to help. Exemplary customer service!!!

Received great customer service regards to an issue with a product I had purchased. Davey was very professional and dealt with the problem very quickly Happy customer!

I brought electric bike in 2021. I sent battery back on 18/1/22 which they still have the date is now 22/2/22 but they can’t find a fault with battery they want the bike back they charge £17.99 for a box (so keep the original box) and twice now they have let me down for collecting the bike I sat in all day last week and the courier didn’t arrive. The manager told me last week it’s booked in for Wednesday and once again it hasn’t been booked in so it’s now another week for the bike to be collected. The after care is shocking I wouldn’t recommend this company

My experience with ebikes direct has been great. I bought a new ebike in 2020, unfortunately the wrong bike was delivered but they sorted this out with minimal dramas to me. I then had an issue with the battery, which was covered under warranty, and again they sorted this out with no fuss. It took a while because of COVID and parts supply, but that's the same with everything and still has effects as I know through my own line of work. They were extremely helpful for me recently whilst searching for a part for my bike and went above and beyond to help me. Great service, thanks guys.

Very pleased with my new bike. First class customer service.

Great customer service! I bought a bmx for my son for Christmas, the bike arrived quicker than expected. Packaged well and easy to put together.
Unfortunately the frame was too large for him so I purchased a smaller one which again arrived promptly. The return of the unwanted bike was very straight forward, I re-boxed it (worth keeping hold of the box until you know you’re keeping the bike) and sent them a photo. Collection was then arranged for a fee which was deducted from my refund. Hassle free return and friendly service from Davey.

I purchased a bmx for my son for Christmas and he finally got around to riding it in January and unfortunately it had a bearing in the rear wheel break so I contacted customer support (who responded to me with in an hour or so) and dealt with davey who was so kind and polite and arranged for a replacement rear wheel to be sent out I am amazed by how quickly davey dealt with this issue, davey is an asset to the company.

We purchased a bike in November for our son’s Christmas gift. It arrived earlier than anticipated and was superb.

Our experience with E-bikesdirect was further improved in January.

Our little boy lost part of his bike on an outing- A Batman front plate. I contacted E-bikes to ask if I could purchase a replacement part. The following day the wonderful Davey got in touch to say he’d organised one to be sent out free of charge. We’re ever so grateful, Davey is an absolute asset to the company. My little boy was delighted with the part arriving yesterday.

Thanks a million Davey!