E Bikesdirect Reviews 465

Basis Folding e-bike.
Ordered this buy through on buy.com and really cannot believe what an exceptional experience this has been.
On ordering the bike the delivery was from 15th January but I realised afterwards I could have paid to get it delivered by the Saturday. I emailed them and Danny got straight back to me advising that it was showing to be dispatched and received by the Friday, today. It came shortly after lunchtime and the delivery was as good as the rest of the service we have received. My husband has unpackaged the bile and everything is as should be but it will be getting its test drive either Saturday or Sunday.
If your wondering whether to purchase from this company I would recommend on the level of service received so far.

Had fantastic service from e-bikesdirect - from the assistance from David to use my C2W LOC, the updates and notifications on status and finally the delivery - all really great! I’ll be coming back again next year for my next bike and encouraging others too. Thank you 😊

My Forme Repton bike, costing over 3k arrived in November. It was impossible to remove the battery for charging and when I contacted the company they agreed they find it difficult. I told them I wanted to return the bike (for articles bought online there’s a 14 day cooling off period during which you can change your mind without a reason). They said they’d pick the bike up but 2 weeks later I paid to have it returned. That was 14th December and still no word from them regarding a refund. Don’t touch them with a bargepole

I for one cannot rate these people highly enough. And whilst my main dealings were with Dave; anyone I've spoken to has been fantastic. Firstly before I go on too much... I understand they're selling us stuff and want us to buy off them etc. But the willingness to give honest, frank, and completely impartial advice was simply refreshing. Both during office hours and email answered during the holiday break. I was buying an E-bike and it's something I know little about as a subject but after a few calls and emails I was set on what I wanted and knew what options would suit me, this includes bikes that at the time I would have had to go elsewhere for.

A truly honest company.
Don't buy without at least talking to them.

Amazing customer service which care about your issues and solve them promptly. Had a problem with delivery and Davey spent hours resolving it to make sure we were able to get the bike in time for Christmas!

This company is second to none for customer service in my opinion. I bought an electric mountain bike online without seeing the bike through a cycle to work scheme. From my initial query up to now they have demonstrated exemplary standards in customer service. I was unfortunate enough to have a fault occur on the bike on my way home from work which was distressing as the bike packed in altogether. After a quick phone call ebikes direct had me on the move again and a replacement part was sent out next day. 3 more months of problem free cycling followed from that point until the bike developed a terminal fault (break in the folding mechanism lock on the frame) and I called ebikesdirect again. They asked for photographs of the fault and in the same day dispatched a new bicycle for me. Their prices are competitive but the key with this company is customer care. I have never received such good service when faced with a defective product. I recommend them to everyone now. Well done Ebikesdirect. Keep up the good work!

After finally taking delivery more than two months later than I was promised there was a fault discovered with the brakes. After sending repeated emails and leaving lots of messages, NO-ONE from the tech team has contacted me with a possible solution and its over a month now since the trike arrived. I've had to resort to cycling over 18 miles with unsafe brakes to the nearest local company to sort the issue...at my cost :\
Best avoided

I brought a bike for my 7 year old for Christmas and it was absolutely amazing, there was a slight issue and I contacted the company over night, I had a reply from the lovely Davey first thing the next day. He sorted out my issue with such ease and was the most helpful person I’ve every come across in customer service! Can’t recommend this company and their staff enough! Happy happy customer

What a lovely company!
Was having trouble loading the payment screen when doing an online purchase. Called and spoke to a lovely man who dealt with my query, had the bike shopped AND delivered the same week!
Amazing price (saved us lots of money) vs all other places we looked.
Not to mention the bike!! It all came perfectly packaged ready for us to pop together. The frame colour is fab! Our daughter is going to be very happy on Christmas Day! Thank you!
P.s they also have a HUGE range of really fancy electric bikes and scooters!

Excellent customer service. The wrong item was sent, but replaced quickly and efficiently. Thank you, definitely recommend.

I purchased a Basis Beacon ebike in September; the dispatch, cost and spec surpassed similar models. I did have some delivery issues but this was down to the couriers (Arrow) who are renowned for being useless.
The bike itself is great, i've done 700 miles in2 months, crashed it twice and it's still solid. The customer service is great as well and the staff are really friendly.

I placed an order a couple of days. Who and received confirmation immediately. Communication by email has been excellent and my granddaughter bikes were delivered following day. I also ordered two helmets which arrived separately. When I opened th box only one helmet had been dispatched. I contacted customer service and had a very warm welcome and an applology a new helmet was dispatched immediately. On opening one of the bikes to make up the plastic. Little basket had small crack. I wrote and email and had response very quickly. A new basket is being sent out immediately. I am not fault the level of us timer service it has been excellent and the bikes are very cute. Thank you e-bikesdiret for an excellent service.

Amazing customer service. Prompt delivery.

Brilliant. Thank you

The warranty department at E-BikesDirect has been outstanding in its level of service, I have had what would in "normal" time have been a couple of simple problems. The team at E-BikesDirect especially Darren, have been wondering in helping resolve the issues. They keep in contact with you and alway follow up and query quickly and efficiently. I would definitely recommend this seller on the warranty department alone, they are a credit to the business.

Shonky service. Trike arrived nearly two months later than I was told when I ordered and paid for it. When it finally arrived it was damaged and the brake didn’t work and still doesn’t. I’ve rung and rung, sent photos and left numerous messages over the past weeks but I’m still waiting for David to get back to me about the damage and Darren to contact me about the brakes. So right now I have a £2k+ lump of unsafe tripe that I can’t use because it’s unfit for purpose .
What does it take guys???

Really pleased with ebikes directs customer service team.
Garth and Danny helped me with an issue I was having and my new bike Is fantastic and pleased with the service I have r recieved.
Ms T Sethna

Brilliant customer service From start to end looking to help customer in best way clear and informative

Would definitely use again

Amazing service from initial enquiries to actually receiving delivery of my new bike. Living on an Island has many downsides, one being the ability to get special items. Having placed an enquiry email, I received a very prompt reply, followed by a phone call to answer all my questions before placing an order. I was told a delivery date, and true to their word the ‘special item’ arrived, safely packed. All staff that I had any contact with were knowledgeable and efficient, I also realise that there are other members of staff that I didn’t need to have contact with, but are obviously involved in the packing and distribution of each and every order. So well done team.

Thank you for amazing customer service from Rob at E Bikes. We had to exchange a bike through damage in the post and nothing was too much for Rob. The bike was exchanged within a couple of days and the new bike is lovely and very good value for money. Thank you Rob, it was a pleasure to deal with someone as helpful as you. I shall be recommending E bikes to everyone !!

Excellent customer service and help from David who certainly knows his bikes and was very professional. It was a pleasure to buy a bike from them. Delivery was seamless and arrived when they said it would and I’m loving my Ebike. I would recommend E Bikesdirect with 5 stars. Thanks for all your help and advice.