I purchased prescription sports glasses for my 10 year old as my local optician no longer stocks them. They arrived quicky, look great and seem to be good quality. We also had someone contact us to c... Toon meer
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Extremely disappointing customer service experience. My package was delayed, and when I asked about changing the delivery address, I was told there could be an additional charge—but I was never... Toon meer
I purchased a pair of glasses to use for golf a few weeks ago. I have prescription varifocal lenses and chose the transposition lens option so that I could still wear t ‘em when it’s less sunny. I tri... Toon meer
From the moment I contacted e-optician.com to place my order through to delivery, I had an outstanding experience. The team has been highly responsive to my emails. They processed my order quickly and... Toon meer
2,7
Slecht
31 reviews
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Heeft 46% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I can now have great visual definition…
I can now have great visual definition in lap swimming!
The field of vision is better than any previously bought
over the counter googles. The seal of the googles does not leak and I can swim uninterrupted for my training time.
19 september 2025
Review zonder uitnodiging
great customer service and a great…
great customer service and a great product
15 september 2025
Review zonder uitnodiging
High quality work for great prices
High quality work for great prices. I'd expect to pay twice as much anywhere else. Bought goggles for myself and my daughter and we are the most stylish sighted people on the beach! Thanks!
12 september 2025
Review zonder uitnodiging
Sports glasses
Excellent purchase , play football with them and they are great, would definitely purchase from this company again.
5 september 2025
Review zonder uitnodiging
Horrible company never answers their…
Horrible company never answers their phone so that they don’t have to refund your money back within 7 days. Don’t return calls. Will give you the run around and lie on any type of issue or refund. Don’t buy from them!!!
10 september 2025
Review zonder uitnodiging
Antwoord van e-optician.com
Hi there,
Thanks for your comment. In order to help you out, can you please provide your identity or your order number in a return email to cs@e-optician.com? We'll then come back to you with a remedy.
Regards,
Lak | E-optician
I put an order 4 days ago
I put an order 4 days ago, and chose Fedex 2-4 days delivery. But when I checked on their website the order is still in "unfulfilled" state. Apparently, they don't really treat their promise seriously, and the positive reviews from their own site are not trustworthy.
Edit: after posting initial review, I checked other negative reviews and their responses. I can confirm I ordered from www(dot)e-optician(dot)com, not any other online sellers.
Edit 2: got a phone call from support. My swimming goggle is still in production and is scheduled to ship by EOW. Change the rating to neutral and will update once I get it.
Edit 3 (10/3/2025): finally got back here. I received the goggles a few days after my last update. After a few weeks wearing them, I am changing my rating to 5 since I did not feel anything to complain.
10 augustus 2025
Review zonder uitnodiging
Antwoord van e-optician.com
Hi Wei,
Sorry to hear about your disappointment. Unfortunately, I can't locate your order. Can you please email us at cs@e-optician.com and let us know your order number? I'll surely follow up for you.
I'm not sure if you are ordering a plain eyeglasses or one with prescription lenses. If frame-only, we'll normally ship out FedEx 2-4 days. However, if there are prescription lenses to be made, there will be 4-7 days production time. The FedEx 2-4 days are the shipping time. Hope you understand this.
Lak | E-optician
Outstanding, service, product and delivery
From the moment I contacted e-optician.com to place my order through to delivery, I had an outstanding experience. The team has been highly responsive to my emails. They processed my order quickly and my prescription goggles arrived in less than 2 weeks after placing my order. Great quality product and looking forward to finally being able to see clearly in the pool! Thank you.
16 mei 2025
Review zonder uitnodiging
Avoid this company
Extremely misleading website. This companies advertises a 100 day easy return policy in multiple places on their website. However should you actually try to return they refuse a refund due to small print within their detailed terms and conditions. It is very disappointing when a company deliberately advertises a policy which is in contradiction to its detailed T&C. Avoid purchasing from this company.
13 mei 2025
Review zonder uitnodiging
Antwoord van e-optician.com
Hi Anna, we tried to contact you through Trustpilot because we don't have your contact and hence cannot locate your order in our ordering system. Please contact us so that we can offer a remedy. But in fact, we are not even sure if you have dropped a review with a wrong company. Please help to clarify.
Thanks and regards,
E-optician.com
Avoid.. listen to a fool
Almost a month and still awaiting delivery.
This company never respond to emails.
Avoid
8 april 2025
Review zonder uitnodiging
Antwoord van e-optician.com
Hi Sian, we cannot locate an order with your name, email or phone number in our database. May be you are posting a review mistakenly on a wrong site? We are E-optician.com. As far as we know, there is another online retailer with similar name but ending with ".co.uk" instead of ".com".
Thanks and regards,
Lak | E-optician.com
Fin oplevelse med kundesupporten og…
Fin oplevelse med kundesupporten og hurtig levering. Sportsbrillerne kan varmt anbefales.
30 januari 2024
Review zonder uitnodiging
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