e-optician.com Reviews 23

DO NOT DO BUSINESS WITHIS OUTFIT. They do not honor their return policy even after I sent them the Tracking Number of the return.

I have sent nujmerous inquiries to them and have not reived any response.

WHY WOULD I REACGH OUT TO PHOENIX WHEN YOUR RETURN POLICY REQUIRES OVERSEAS SHIPMENT WHICH I PAID FOR?

Cloud Fulfilmenty c/o e Optika Ltd., Anton house, Christy Way, Basildon, SS15 6TR, United Kingdom

More runaround.

I purchased a pair of sports goggles. They are terrible. Vision is worse. Have asked them to fix and it’s one excuse after another. Scam. Don’t buy from these people.

The glasses did not work for me. They do not honor their easy return policy. Its anything but easy. After months of emails and jumping through hoops they finally told me I would not be eligible for a full refund and only a partial refund after I ship the glasses back to Hong Kong. I basically waster $550. Do not order from this company expecting to be able to get a refund if the glasses do not work for you.

Absolutely appalling experience. I ordered goggles costing over £200 and never received them. FedEx claims the package was “delivered,” yet it clearly was not — and now nobody wants to take responsibility.

I contacted the company I purchased from, and they immediately washed their hands of the problem and told me to contact FedEx. FedEx, of course, has been completely useless. Endless calls, no real help, no resolution, just finger-pointing and excuses.

So let me get this straight: I pay over £200, receive nothing, and I’m expected to chase two companies who both refuse to help? That’s not customer service — that’s a scam-like experience.

If you’re considering ordering from this company, don’t. If something goes wrong, you’re on your own. Lost money, wasted time, zero accountability. This is a joke. Get away fast.

Great communication, inexpensive sports prescription glasses. It was only downside is waiting time around 3-4 weeks otherwise I will give 5 stars. I do understand due to the company based in China.
My new sports prescription glasses is fabulous amazing.

The delivery time was misleading.
FedEx to blame- but they control the information on their website.
Christmas present arrived 4 days after Christmas, wife disappointed, but it got here in the end.

Ordered goggles for pickleball. Over $80. The nose piece is too large , they do not offer different sizes and do not give refunds. Buyer beware. Order from a local vendor. Live and learn. Also when asking about a refund it was a no response from the seller. 4 emails later found their return policy. Horrible customer service

Firstly shipping times took longer than advertised. Secondly, my prescription sunglasses do Not improve my visual acuity. The glasses itself are as advertised, and I have no problem with the frames.

The website is easy to navigate, the processing and shipping time was reasonable, and I love the swim goggles, they are perfect!

**NOT A BRITISH COMPANY*** really wish I had gone to an alternative company - shocking customer service, requesting payments that have already been paid without apology, huge wait and lack of communication throughout. Best to avoid this company

The sports glasses are distorted. Tried to return in the first 7 days and got the run around

I can now have great visual definition in lap swimming!
The field of vision is better than any previously bought
over the counter googles. The seal of the googles does not leak and I can swim uninterrupted for my training time.

great customer service and a great product

High quality work for great prices. I'd expect to pay twice as much anywhere else. Bought goggles for myself and my daughter and we are the most stylish sighted people on the beach! Thanks!

The fit was perfect after the complimentary fit check, turns out we needed a different size. The glasses are great, fit is perfect. Very comfortable. Excellent quality and have been perfect for basketball. My son had no trouble transitioning. They’ve made him tougher

Excellent purchase , play football with them and they are great, would definitely purchase from this company again.

Horrible company never answers their phone so that they don’t have to refund your money back within 7 days. Don’t return calls. Will give you the run around and lie on any type of issue or refund. Don’t buy from them!!!

I put an order 4 days ago, and chose Fedex 2-4 days delivery. But when I checked on their website the order is still in "unfulfilled" state. Apparently, they don't really treat their promise seriously, and the positive reviews from their own site are not trustworthy.

Edit: after posting initial review, I checked other negative reviews and their responses. I can confirm I ordered from www(dot)e-optician(dot)com, not any other online sellers.

Edit 2: got a phone call from support. My swimming goggle is still in production and is scheduled to ship by EOW. Change the rating to neutral and will update once I get it.

Edit 3 (10/3/2025): finally got back here. I received the goggles a few days after my last update. After a few weeks wearing them, I am changing my rating to 5 since I did not feel anything to complain.

From the moment I contacted e-optician.com to place my order through to delivery, I had an outstanding experience. The team has been highly responsive to my emails. They processed my order quickly and my prescription goggles arrived in less than 2 weeks after placing my order. Great quality product and looking forward to finally being able to see clearly in the pool! Thank you.

Extremely misleading website. This companies advertises a 100 day easy return policy in multiple places on their website. However should you actually try to return they refuse a refund due to small print within their detailed terms and conditions. It is very disappointing when a company deliberately advertises a policy which is in contradiction to its detailed T&C. Avoid purchasing from this company.