E Reviews 2.201

Worst company I’ve ever dealt with.
They blame the meter and app issues on “your signal” and won’t do anything about it, all the while taking top-ups online that don’t add to the meter. When you speak to them it’s like you’re inconveniencing them and are reluctant to give information about your own account. They also let your metre run into a £35 deficit before you even move into a property whilst it was vacant and force you to pay it before you can have any energy in the home….., even though apparently they don’t have “standing charges”.
Honestly can’t find one positive thing to say about this sham of a “company”.

Best energy company around
Their not judgemental the staff always go that extra mile.
I have been struggling financially just like everyone else.
They always do their best to help and I've never been let down.
Customer service is 💯

Carry on with the good work

Topping up for almost 50 years after using new e tariff i will also get a nice bonus after a year.

Saving money with e as got top up with them.

Quick turnaround on calls like the app is good too.

Like the e app works quick

Happy doing top up on E app did have scottish power but like the UK call centre which is easy to talk to.

British gas cause problems on top up,now with E,which is much better.

I find this company so much cheaper than the others allways had great customer service would recommend

Spoke to PAM, excellent telephone manner. She went above and beyonds. Thank you for your help.

Like top up way had ovo and even boost before now on smart with e

Couldn’t fault this supplier. Really helped me out amazing customer service from Ethan . Been with them for years wouldn’t change them.

Been with scotish power in the past, and now with e, and will be be having smart metrrs soon, helping with app

Lower price than previous supplier with bonus £50 after a year. Lovely.

Since having a smart meter installed on the 7th of March, my electricity costs have doubled, and I am extremely concerned about the sudden increase.

From the 7th to the 24th of March alone, my electricity consumption has come to £60. I live alone in a one-bedroom property, I am out of the house most of the day (07:15–17:44 for work), and I am typically asleep between 23:00–06:00. There has been no change in my lifestyle, usage habits, or appliances before or after the smart meter installation.

To put this into context, I have compared my usage with five friends and family members. For example, my mother, who lives in a three-person household, has only used £41 from the 1st to the 24th of March — significantly less than me despite having more occupants and higher expected usage.

When I raised this with E, they insisted that I carry out an appliance check. However, this does not make sense given that nothing in my home has changed and my costs have only increased since the installation of the smart meter. I have explained multiple times that I am now putting in roughly double what I was before, yet my concerns have continually been dismissed.

I also asked to escalate the issue:

- I requested to speak to a manager and was told this was not possible.
- I then asked to speak to the complaints department and was again told this was not possible.

This lack of escalation options is extremely frustrating and unacceptable.

Additionally, when attempting to switch suppliers, I found that when entering my MPAN number, other energy companies state that the number is invalid or “too high.” I raised this with E, and once again, my concerns were dismissed without proper investigation or explanation.

Overall, I have found my experience to be completely shambolic. In my experience, E has shown no respect for customers, no willingness to properly investigate legitimate concerns, and no transparency in resolving issues.

I have now formally requested all the information they hold on me and am awaiting their response.

I will be switching energy supplier with immediate effect.

Based on my personal experience, I would strongly advise others:
please, please do not use this company.

I was going to cancel my switch spoke to a lovely lady called Sabrina who was very helpful and knowledgeable. I've decided I will switch after all based on the tariff and great customer service I've received when contacting E on Monday 23rd.
I’m hoping to speak to her again if I need to as it’s not often you get someone who is so helpful and understanding.

Holbeach I had utilita and then bg but e now doing app with and it's got no charges too!

E have been really good helping me sort out problems with my meter which turns out was as a result of my old supplier installing one that didn’t communicate properly.

WORSE SERVICE IVE EVER HAD TO DEAL WITH! They don’t bother to send anyone out due to their policy after 8pm! My home didn’t have an electric supply for more than 24h and they said it was my fault and kept saying it’s my fault the meter keeps loosing signal, they don’t care about their customers nor do they want to provide a service they just want money! AVOID AT ALL COST! I’ll be going back to my old supplier quicker than ever! Also don’t let the sales reps intimidate you to changing your electric supplier like mine did me! Pay a little extra if you want a good service! SmartE is a shambles