Excellent support. My website expired due to non-renewal of my starter plan. Once I topped up my account, it was restored within minutes. Now I am back to business as usual, thanks to the EasyWp team.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had an issue importing my theme, so I contacted support. One of the team members, named Yuliia R., helped solve my issue and fixed the error. Now my theme and websites are working properly
Bedrijf heeft geantwoord
Dear Dmytro S. I just wanted to take a moment to personally thank you for all the time and effort you've put into helping me resolve the issues on my website. Your expertise and dedication... Toon meer
Bedrijf heeft geantwoord
We are a UK web dev company. We use virtually every host at some point in 12 months. I would suggest EasyWP are one of the best. The customer service is very good - always helpful and knowledgeable. V... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EasyWP by Namecheap is an award-winning WordPress hosting platform. Affordable, cloud-based and super-easy to use, since launching in 2017, EasyWP is not only the fastest Managed WordPress Hosting platform but also powers over 98,000 websites and boasts more than 92,000 subscribers.
Contactgegevens
4600 East Washington Street, Suite 305, 85034, Phoenix, Verenigde Staten
- support@easywp.com
- easywp.com
4,6
Uitstekend
567 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I'm new to Easy WP so I can't comment…
I'm new to Easy WP so I can't comment much yet.
So far so good in terms of the dashboard layout as I can see my usage easily compared to Namecheap shared hosting, Stella.
31 oktober 2024
Antwoord van EasyWP
Hello,
Thank you for the feedback and for sharing your initial impressions.
We are glad to hear that things are going well and that you are happy with our services so far.
If you ever have any questions or additional feedback, we are here for you.
Best regards,
Namecheap Team
Bad Bad Bad Bad Bad
14 mei 2024
Antwoord van EasyWP
Greetings,
thank you so much for sharing your feedback!
We may need more details on the matter, in order to check it from our side and fix it, if possible.
Our support team will send you a ticket to your email address shortly, to sort the things out.
We hope for your cooperation.
Best regards,
Namecheap Team
I don't recommend at all to anyone
EasyWP was cheap, that's why I bought it. But it is extremely slow and buggy. You want to edit a page and click "Pages" button, it goes all black screen and refreshing the page for 5 times won't work. You want to edit your website, any click on anywhere on the screen takes time to process. Editing website is not that easy as they claim in their name. I am getting super sick of this slow and buggy service. If I knew it was like this before buying it, I would go to another wordpress service or would do it manually. easywp is being a true pain for me. Once my subscription ends I'll never come back to this buggy hole. same with namecheap domains, my website is slow as a turtle. Can't believe they are this trash yet they make propaganda of Ukraine.
Edit: they requested my info for this review and I provided. no solution so far, the service is EXTREMELY SLOW AND BUGGY. You edit a page and publish it, it is published with missing parts. You want to edit any thing on your website, it takes freaking AGES to load a screen. I tried it on 3 different browsers but the result is the same. And the funniest part is when I contacted their support team, they told me they are not specialized in web design and that I should contact a completely irrelevant website to get my thing done. A very simple header template of their default theme didn't work, that was it. They do maintenance almost all the time and my website says "there has been a critical error on this website"... I really, seriously and deep heartly can't believe a paid internet service could be this terrible. I'll go custom design asap and cancel my subscription.
13 november 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello, thank you for sharing your experience.
We would like to assure you that such a behavior for EasyWP pages is atypical and may be related to the internet connection used to access it, network configurations or the browser in question. It is important to check if the same situation occurs when trying to use a different browser or network connection.
For us to be able to investigate this and help get it resolved, please share your account username and email in a private TrustPilot message we have sent you. Once done, our team will be able to contact you via a ticket to address this.
UPD: Thank you for the details provided! Our team will reach out to you shortly to address the issue. You will receive an email to your account primary email address.
Hope to hear back from you soon.
Best regards,
Namecheap team
Easy to use, great customer support
Easy to use. Best customer service ever. Always respond super quick, the agents know what they are doing, they always solve my requests, one way or another
11 november 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello Fernando,
Thank you so much for your feedback and kind words!
We’re proud of our brilliant Customer Support team and it’s great to hear about your positive experience!
If our Live Support may be of any assistance to you again, we are always happy to help you at https://www.namecheap.com/help-center/live-chat/ .
Best regards,
Namecheap team
Antwoord van EasyWP
Hello Susan,
Thanks for sharing your experience! Best of luck on your journey!
Should you need any assistance, our Live Support is happy to help 24/7 at https://www.namecheap.com/help-center/live-chat/ .
Best regards,
Namecheap team
Great product, great support.
I am really happy with these guys. The product is solid and the support is the best I have experienced.
7 november 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello John,
Thank you so much for taking a moment to share your feedback with us!
We are delighted to know that you are happy with our services and support. Our main concern is to provide our clients with the outstanding customer experience you deserve.
Should you need any assistance again, our Live Support is happy to help anytime at https://www.namecheap.com/help-center/live-chat/ .
Best regards,
Namecheap team
Support was very responsive
Support was very responsive, knowledgeable and patient.
Thank you
6 november 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello,
Thank you so much for sharing your experience!
We're truly glad to hear that our support team was able to assist you effectively. It’s always our goal to provide assistance in a way that’s both helpful and comfortable for you. We're here whenever you need us!
Best regards,
Namecheap Team
Not what I'm used to
Before I begin, I want to make it clear that this is very much a PERSONAL PREFERENCE issue, not an issue with the service itself. What I didn't like, may be VERY attractive to others.
While the service was generally "as expected", as a long time WordPress user, I'm very familiar with the stock installation.
What I got when I purchased EasyWP through NameCheap felt loaded with built in add ons that I wasn't familiar with and changed the overall experience of using the software. While i'm generally able to adapt to anything, in this scenario I didn't have the luxury of time to figure it out.
I don't think this service is bad at all, it just wasn't something that was suitable for my needs at the time.
Also one thing I didn't even start troubleshooting was that there were issues with the TLS certificate. I don't remember specifically what but maybe have someone run through the registration pipeline through NameCheap and see if they get the same results.
26 oktober 2024
Antwoord van EasyWP
Greetings,
We appreciate hearing feedback from our clients. We estimate this as a space for development and professional growth to deliver the best customer service experience further.
As for your comment, really with Managed WordPress Hosting (EasyWP), we can suggest our customer use add-ons that can be added to their websites. It can be We have developed the possibility of adding such add-ons in order to simplify the process of development, management, and promotion of the WordPress website for the client.
The list of such add-ons includes supersonic CDN, Brizy website builder plugin, RelateSEO, Bussines Private Email account, Logo Maker, and Premium DNS. These are not mandatory services that must be used with your site, but they are definitely useful for the client.
As for the SSL certificate, with EasyWP plans you can use a Free SSL certificate, if your domains use Namecheap nameservers, or you can connect your custom SSL certificate.
Also, you can add a custom SSL certificate from your side.
Feel free to check this article for your convenience: https://www.namecheap.com/support/knowledgebase/article.aspx/10208/2287/easywp-how-to-get-ssl-certificates/
In case you need our assistance, feel free to contact us at https://www.namecheap.com/help-center/live-chat/
Best regards,
Namecheap Team
Nice service.
11 april 2024
Review zonder uitnodiging
Great job
I touched on three things: Fast load times, simple setup, responsive and helpful.
18 oktober 2024
Antwoord van EasyWP
Hello,
Thank you for your feedback! We’re glad to hear you’re enjoying the speed, ease of use, and our support. We appreciate your support and are here to help anytime!
Best regards,
Namecheap Team
I don't have a good experience with…
I don't have a good experience with namecheap because automatically deduction of free trail subscription I sent lot of mails to cancel my subscription but they don't take any action...
18 oktober 2024
Antwoord van EasyWP
Hello,
Thank you for your feedback, and we’re sorry to hear about the trouble you’ve had with the subscription cancellation. We reviewed our records but couldn’t find any emails from you about this issue. However, we’re committed to resolving this quickly, so we’ll follow up with you directly to ensure your subscription is handled as requested.
Additionally, please remember that you can always disable the auto-renewal option for your subscriptions directly from your account. Here’s a guide on how to do that: https://www.namecheap.com/support/knowledgebase/article.aspx/10289/2288/easywp-how-to-cancel-a-subscription/. Thank you for giving us the opportunity to assist, and we appreciate your patience!
Best regards,
Namecheap Team
Its just a perfect app.
18 oktober 2024
they are the best guys i know and the…
they are the best guys i know and the support is 10 star not just but 10 star
26 oktober 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello,
Thank you for taking the time to share your feedback.
We're glad that you had an exceptional service that left a positive impression.
Looking ahead, if you require any further assistance, please reach out to our support team at https://www.namecheap.com/help-center/live-chat/ . We are here for you 24/7!
Best regards,
Namecheap team
Very good EasyWp it's nice to me in my…
Very good EasyWp it's nice to me in my Auto-entrepreneur
14 oktober 2024
very good thanks
25 oktober 2024
Review zonder uitnodiging
It is easy to handle
It is easy to handle, write and publish. I have made several posts, working in the main page. For me it has been a really good experience.
8 oktober 2024
Antwoord van EasyWP
Hello,
Thank you for your feedback!
We are glad to hear that things are well and you are happy with our services.
If you ever have any questions or additional feedback, we are here for you.
Have a wonderful day!
Best wishes,
Namecheap team
Antwoord van EasyWP
Hello,
Thank you for your feedback!
We are glad to hear that things are well and you are happy with our services.
If you ever have any questions or additional feedback, we are here for you.
Have a wonderful day!
Best wishes,
Namecheap team
Mal soporte
Necesito soporte técnico para agregar mi dominio al hosting que tengo con uds pero no encuentro la forma de solictarlo, mal.
6 oktober 2024
Antwoord van EasyWP
Hello Victor,
Thank you for your feedback!
Please note that we can provide assistance only in English. We checked your request using Google Translator and if we got you right, you have faced an issue with adding your domain name to your EasyWP hosting plan.
Here you can find the detailed guide about the process: https://www.namecheap.com/support/knowledgebase/article.aspx/9923/2286/easywp-how-to-change-domain-for-a-website-video/
If you ever have any questions or additional feedback, you can always contact us via the Live chat here: https://www.namecheap.com/help-center/live-chat/
Have a wonderful day!
Best regards,
Namecheap team
the are very helpful
20 oktober 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello,
Thank you for sharing your feedback!
We are glad to hear that you are happy with our services.
If you ever have any questions or additional feedback, we are here for you 24/7.
Best regards,
Namecheap team
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