Excellent support. My website expired due to non-renewal of my starter plan. Once I topped up my account, it was restored within minutes. Now I am back to business as usual, thanks to the EasyWp team.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had an issue importing my theme, so I contacted support. One of the team members, named Yuliia R., helped solve my issue and fixed the error. Now my theme and websites are working properly
Bedrijf heeft geantwoord
Dear Dmytro S. I just wanted to take a moment to personally thank you for all the time and effort you've put into helping me resolve the issues on my website. Your expertise and dedication... Toon meer
Bedrijf heeft geantwoord
We are a UK web dev company. We use virtually every host at some point in 12 months. I would suggest EasyWP are one of the best. The customer service is very good - always helpful and knowledgeable. V... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EasyWP by Namecheap is an award-winning WordPress hosting platform. Affordable, cloud-based and super-easy to use, since launching in 2017, EasyWP is not only the fastest Managed WordPress Hosting platform but also powers over 98,000 websites and boasts more than 92,000 subscribers.
Contactgegevens
4600 East Washington Street, Suite 305, 85034, Phoenix, Verenigde Staten
- support@easywp.com
- easywp.com
4,6
Uitstekend
567 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was extremely impressed by the prompt…
I was extremely impressed by the prompt and efficient service I received. Stanislaw M. not only resolved my issue swiftly, but did so with a high level of professionalism and expertise. It’s rare to encounter such a smooth and hassle-free experience. His attention to detail and willingness to go the extra mile truly set him apart. I'm thoroughly satisfied and grateful for the outstanding service!
10 oktober 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello,
Thank you for sharing your experience! We're delighted to hear that Stanislaw provided you with prompt and professional service. We strive to deliver a smooth and hassle-free experience, and it’s great to know that his attention to detail made a difference.
Best regards,
Namecheap Team
Iryna S
Iryna S. helped me get setup from a saved backup our our site. She was very patient and took the time to walk me though getting everything back online while was quite time consuming. She made it a smooth and very easy process as a result.
10 oktober 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello Nick,
Thank you for your feedback! We're glad to hear that Iryna provided you with such patient and thorough assistance in setting up your site from a saved backup. It’s great to know that her support made the process smooth and easy for you. We appreciate your kind words!
Best regards,
Namecheap Team
Easy working
30 september 2024
Antwoord van EasyWP
Hello,
Thank you for your feedback!
We’re happy to hear that the services have been easy and comfortable to use so far.
Our team is always here for you if you ever need any help!
Best regards,
Namecheap team
I have to say that I'm not tech savvy…
I have to say that I'm not tech savvy and I was very frustrated with the process and the lack of a representative that I can verbally speak with. The very last live chat SERHII K. was very help and patience with me! We were able to get things squared away.
7 oktober 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello Renata,
thank you so much for your feedback and kind words!
Serhii's outstanding assistance won't be unnoticed.
As for the frustrating moments, we are sorry for any possible issues and would like to get more information regarding them.
We are actively working on improving our interface and making your Namecheap experience as pleasant as possible. That is why any feedback from our customers is desired and helpful, since this is our opportunity to look at the purchase process from your perspective.
Our support team will send you a ticket to your account-based email address shortly.
Best regards,
Namecheap Team
Awful
Awful, my email still doesn't work, no one at your company will help me, they just send me links to instruction pages as if I'm some kind of tech wiz who can understand that language. I haven't been able to email any clients for ten days now. Your staff just seem to fob me of as if I don't matter. This has all been frustrating and disappointing and I am only a new customer. I don't know how to do tech, just like you don't know how to do my job. Please fix the problem or I will have no choice but to migrate.
29 september 2024
Antwoord van EasyWP
Hello,
Please accept our apologies for the inconveniences that you have faced with our services.
Our technical department is diligently working on this issue. We understand the importance of this issue and its potential implications, and we are committed to finding a solution as soon as possible.
We would like to assure you that we've received your request and we are already working on it.
Please allow us some time for investigation. We will inform you once we have any news in the created ticket.
Best regards,
Namecheap Team
i had issue with SSL and great help…
i had issue with SSL and great help from the team and handled it professionally. thanks for easywp team
4 oktober 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello,
Thank you for sharing your experience.
We are glad to hear that our team was able to help you so efficiently and that you are happy with our services.
If you ever have any additional questions or feedback, we are always here for you.
Best regards,
Namecheap team
I love the fact that that it actual…
I love the fact that that it actual people and they know what to do. and Namecheap has added videos and help documents.
4 oktober 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello,
Thank you for your feedback!
We are glad to hear that things are well and you are happy with our services.
If you ever have any questions or additional feedback, we are here for you.
Have a wonderful day!
Best regards,
Namecheap team
Perfect customer support
1 oktober 2024
Review zonder uitnodiging
E-mail delivery issue
Olena Z. from Namecheap's Help Center was a lifesaver! I had trouble with email delivery on my Easy-WP website, and she was incredibly knowledgeable and patient. She took the time to explain the issue and walked me through the steps to fix it. I'm extremely grateful for her help and would highly recommend her to anyone in need of technical support. Thank you, Olena!
1 oktober 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello Victor,
Thank you so much for your feedback and kind words! Her outstanding assistance won't be unnoticed.
Should you need any assistance again, our Live Support is happy to help anytime at https://www.namecheap.com/help-center/live-chat/ .
Best regards,
Namecheap Team
confusing
I just don't get it when you show something on u tue and it is never the same screen that shows up for me
21 september 2024
Antwoord van EasyWP
Hello Missy,
Thank you for sharing your experience. Your feedback is invaluable in helping us identify areas for improvement, and we apologize for any confusion or frustration you may have encountered.
We understand how frustrating it can be when things don't match expectations. While we strive to keep our tutorials up to date, we would greatly appreciate any additional details you can provide to help us improve them.
Please know that we prioritize customer satisfaction and are committed to providing clear and timely assistance to address any concerns. You’re welcome to start a Live Chat anytime you need help: https://www.namecheap.com/help-center/live-chat/
Our support team will also follow up with you via email to gather more details and assist with any questions you may have. Thank you for your understanding, ans we hope for your cooperation.
Best regards,
Namecheap team
ha sido genial el suppote es muy rapido…
ha sido genial el suppote es muy rapido y contesta en segida gracias
28 september 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello,
Thank you for your warm feedback!
We're proud to hear our team meets your expectations.
We will keep up the improvement on our support team to enhance your satisfaction.
Should you have any questions, our team is 24/7 for you!
Best regards,
Namecheap team
the experience wa sso good
the experience wa sso good , the person who was helping me was so kind and so patient , thank you
27 september 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello Claude,
Thank you for sharing your experience. We’re proud of our brilliant Customer Support team and it’s great to hear about your positive experience!
If you need any help again, we are always here for you.
Best regards,
Namecheap Team
Technical support is always available…
Technical support is always available to help and provide effective solutions.
27 september 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello Marco,
Thank you for your feedback. We’re proud of our brilliant Customer Support team and it’s great to hear that you find it reliable.
Should you need any assistance again, please do not hesitate to reach out.
Best regards,
Namecheap Team
I like EasyWP in general
I like EasyWP in general. They do have support 24/7. But each time I seek support, my issue is not within their criteria. I am brand new to this. So being told I can't be helped is frustrating.
18 september 2024
Antwoord van EasyWP
Hello,
Thank you for your feedback.
We understand how frustrating it can be when things don’t go as expected, especially when you're new to the process. We’ll be sending you a follow-up ticket shortly to discuss this further and provide any additional guidance we can. Your patience is appreciated, and we’re here to support you as much as possible.
Best regards,
Namecheap Team
Antwoord van EasyWP
Hello Emmanuel,
Thank you for sharing your feedback! We're thrilled to hear that you enjoy using our service.
Should you need any assistance, please do not hesitate to reach out.
Best regards,
Namecheap Team
Its too complicated for me
Its too complicated for me. I prefer working with Google sites which is far more user friendly. I dont want to do a tutorial, no matter how short. I only want to have a website
12 september 2024
Antwoord van EasyWP
Greetings,
Thank you for sharing your feedback! We completely understand your preference for a user-friendly platform, and we will consider your feedback. Creating a website should be as straightforward as possible, and we appreciate your desire to avoid lengthy tutorials.
Our team will reach out to assist you with the setup and answer any questions you may have along the way. We’re here to help make this process as smooth and efficient as possible so you can focus on what matters most—your content!
Best regards,
Namecheap Team
The most straightforward and high quality web hosting
This is transparent and excellent website provision and hosting.
16 september 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello Lucy,
Thanks for the feedback! Best of luck on your web adventure!
Should you have any questions or need any assistance, feel free to reach out to our Live Support anytime at https://www.namecheap.com/help-center/live-chat/ .
Best regards,
Namecheap Team
Stanislav
Stanislav, at Namecheap was very professional, knowledgeable and extremely patience with me. I need help and he answered the call of duty within minutes. Thank you Stanislav.
15 september 2024
Review zonder uitnodiging
Antwoord van EasyWP
Hello,
Great to hear how much our team helped you! Shoot for the stars!
Should you need any assistance again, we are happy to help anytime at https://www.namecheap.com/help-center/live-chat/ .
Best wishes,
Namecheap Team
Frustrated
I had trouble following the instructions. Problem could not be a fix from technical support.
6 september 2024
Antwoord van EasyWP
Hello Joseph,
Thank you for your feedback! We are sorry for any possible inconveniences.
Our support team will send you a ticket to your account-based email address shortly, to address the matter.
Best regards,
Namecheap Team
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