Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Toon meer
Bedrijf heeft geantwoord
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Professional 3 saucepan set and 24cm casserole. Very pleased: work well on induction hob, very easy to clean, like the lid straining small and large holes. Delivered quickly.
Bedrijf heeft geantwoord
I brought the full set of pans and frying pans from John Lewis, £200, used the pan first time 3 days ago, I did not realise that the handles on the lids for these pans are metal, my fingers got scalde... Toon meer
Victoria’s customer service at Eaziglide was first class. She kept me informed throughout my communication with her and resolved our situation. The product is great too. Many thanks.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Contactgegevens
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Verenigd Koninkrijk
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,5
Uitstekend
515 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Great customer service and was dealt…
Great customer service and was dealt with very efficiently, although one pot was replaced I have noticed slight deterioration in the other two, mentioned in email but still awaiting reply
21 maart 2025
Excellent customer service.
21 maart 2025
Quality product well delivered I would…
Quality product well delivered I would recommend them.
27 maart 2025
Very helpful with resolving my issue
Very helpful with resolving my issue. Also, great customer service overall. I just sent in the photos of the damaged pot along with the receipt and it was immediately replaced.
27 maart 2025
Review zonder uitnodiging
Great customer service
The team were very professional and helpful. Thank you so much.
21 februari 2025
Casserole pan packaging needs a re think.
Placed a large order with the Eaziglide Website. Saucepan, baking trays, roasting tin, grill pan etc. The company obviously isn't used to it. They split the order across two boxes. However only the smaller box had directions on the out side if it saying which way was up. As a result the larger box arrived dented. The dent matched perfectly where the casserole pan was located. This shouldn't have been a problem but the casserole pan is packed with the handle of the lid protuding with just 3 plastic rim protectors before a piece of flimsy carboard secures it to the pan. Eaziglide need to rethink how this pan is packaged and the exterior printing on there larger boxes.
3 maart 2025
Antwoord van Eaziglide
Hi Hazel. Thank you for your review, and for your custom. We've passed your valued feedback onto our picking and packing team. Kindest Regards, Customer Services
The inside of the pans perfect
The inside of the pans perfect - the outside was 'loosing the coating'. I was delighted with the manner in which my 'faulty' pans complaint was handled. Prompt efficient and the pans replaced this service deserved 5 stars. However I remain confused and concerned. Are the pans dishwasher safe? The box says they are - twice there is a photograph of them in a dishwasher - yet Eaziglide recommends hand washing which I now do. For the mixed messages 3 stars.
25 februari 2025
Antwoord van Eaziglide
Hi Margaret, thank you for your review. We're sorry to hear about your initial issue, however we're pleased to learn that our team managed to resolve your issue accordingly. The pans are indeed dishwasher safe, however depending on the type of dishwasher detergent you use, this can ultimately affect the longevity of the pans. We advise hand washing with a soft sponge for longer-lasting results. However, the pans can be used in the dishwasher. We hope this helps. Kindest, Eaziglide
Not fit for purpose
I had a frying pan which distorted after use. It was replaced but as a gesture of good will. I was told that the frying pan showed signs that it had been used at a high temperature which was not recommended. Had I known this before my purchase I would not have chosen a frying pan that could not be used for frying. It is odd that my wok of the same make is perfect after years of stir frying at high temperature.
I was also told that this was true of any non stick pan. I would dispute that as I have a cheap supermarket frying pan which is still perfect after years of hot temperature usage.
4 maart 2025
Keep your RECEIPT you WILL NEED IT for…
Keep your RECEIPT you WILL NEED IT for the
"lifetime guarantee".
The frying pans external surfaces and edges decay into little sharp pieces after a few years use.
Imperial/eaziglide didn't want to know because I hadn't kept a paper receipt from their exclusive vendor John Lewis.
The non-stick surface itself was ok, but the replacement for this is now seen to be far superior to be honest, so it's still disappointing to see.
6 februari 2025
Review zonder uitnodiging
Promo and safe delivery of my order
11 maart 2025
Antwoord van Eaziglide
Dear Neil, thank you for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Amazing customer service
Amazing customer service, very helpful and informative.
Absolutely no hesitation in standing by the lifetime guarantee, if only all companies traded with such integrity
Bravo 👏
10 maart 2025
Antwoord van Eaziglide
Dear Wayne, thank you for your kind review. We will pass your comments onto our customer services team. Kindest, Eaziglide
Antwoord van Eaziglide
Dear Steve, thank you for your kind comments. We hope you will shop with us again soon. Kindest, Eaziglide
Great customer service
Victoria was really helpful, replaced a pan for us which was damaged.
5 maart 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Timothy, thank you for your 5* review. We'll pass your kind comments onto Victoria. Kindest, Eaziglide
Great customer service
Fantastic customer service. Will definately buy other items from Eaziglide. Highly recommended
25 februari 2025
Antwoord van Eaziglide
Hi Ian, thank you for your 5* review. We wish you the very best. Kindest, Eaziglide
Their customer service is second to…
Their customer service is second to none. Their products are great and well worth the money. I would definitely recommend.
24 februari 2025
Antwoord van Eaziglide
Hi Shaz, thank you for your kind feedback and review. Kindest, Eaziglide
Faulty pans
Over the years we had purchased many Eaziglide pans. Two of which had started to stick. I emailed the company and they were replace when I showed them proof of purchase. Easy as that.
21 februari 2025
Antwoord van Eaziglide
Hi Jackie, thank you for your review. We're sorry to hear that you had a problem with your cookware, however, we're so pleased that this has now been resolved. We wish you the very best. Kindest, Eaziglide.
Neverstick 3 external discolouration
Purchased Neverstick 2 and Neverstick 3 items in November 2024.
Neverstick 2 are fabulous.
Neverstick 3 have discoloured horrendously externally and look like they are 50 years old. Internally they are absolutely fine but they look so awful.
Customer service claim it is due to the way I have cleaned them which is absurd given that none of my other pots and pans have discoloured at all and given that I have seen other reviews that talk about external discolouration on Neverstick 3.
I am so disappointed with the items and even more disappointed by the customer service response.
1 maart 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Dear H R. Thank you for your review. We're sorry to hear of your experience with our NS3 range. Having spoken to our QC team and Customer Services, we believe this is now being resolved accordingly. Kindest, Eaziglide
Antwoord van Eaziglide
Hi Clive. Thank you for your 5* review. We hope you enjoy your new items. Kindest, Eaziglide
Best saucepans ever
Best saucepans ever, even super noodles don’t stick to the pans. Customer services are really helpful and respond instantly.
20 februari 2025
Antwoord van Eaziglide
Hi Dave. Thank you for your 5* review. We've passed your kind comments onto our Customer Services Team. Kindest, Eaziglide
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