Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Toon meer
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Professional 3 saucepan set and 24cm casserole. Very pleased: work well on induction hob, very easy to clean, like the lid straining small and large holes. Delivered quickly.
Bedrijf heeft geantwoord
I brought the full set of pans and frying pans from John Lewis, £200, used the pan first time 3 days ago, I did not realise that the handles on the lids for these pans are metal, my fingers got scalde... Toon meer
Victoria’s customer service at Eaziglide was first class. She kept me informed throughout my communication with her and resolved our situation. The product is great too. Many thanks.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Contactgegevens
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Verenigd Koninkrijk
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,5
Uitstekend
515 reviews
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Great customer service and quickly…
Great customer service and quickly replaced the trays that had the lower coating flaking off due to our dishwasher
24 april 2026
Antwoord van Eaziglide
Hi Matt,
Thank you for your 5-star review.
We are delighted to hear you received great customer service and that we were able to quickly replace your trays for you.
Thank you for taking the time to share your feedback.
Kind regards,
The Eaziglide Team
lifetime warranty claim successful…
lifetime warranty claim successful after defect appeared
24 april 2026
Antwoord van Eaziglide
Hi,
Thank you for your 5-star review. We are pleased to hear your lifetime warranty claim was resolved successfully.
Thank you for taking the time to share your feedback.
Kind regards,
The Eaziglide Team
Antwoord van Eaziglide
Hi Stewart,
Thank you for your 5-star review.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Cooked a few stakes on my new pan
Cooked a few stakes on my new pan, fantastic results! Very pleased so far!
27 april 2026
Antwoord van Eaziglide
Hi Brendan,
Thank you for your kind feedback.
We are delighted to hear your steaks cooked perfectly and that you are pleased with your new pan!
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great saucepans
Everything about the pans is great. They look good, perform excellently and are a joy to use.
23 april 2026
Antwoord van Eaziglide
Hi Steve,
We're delighted to hear that you are enjoying your new saucepans and are impressed with their performance.
Thank you for taking the time to share your feedback.
Kind regards,
The Eaziglide Team
Very good
Very impressive. I had bought some cheaper ones. However l always say. You get what you pay for.
Very strong material and goes right to the top of the saucepan
23 april 2026
Antwoord van Eaziglide
Hi Denese,
We are so pleased to hear you are impressed with your new pans and their premium quality, and we hope you continue to explore more of our products and enjoy their excellent performance.
Thank you for taking the time to share your feedback.
Kind regards,
The Eaziglide Team
Deteriorated Easyglide Never Sticks 2 sauce pans…
Our Easyglide Never Sticks 2 saucepan set have all deteriorated considerably. We purchased the pans through John Lewis who told us to complain through Eaziglide direct.
Despite sending detailed images and videos of the coating coming off (into our food), we were told the deterioration is due to dishwashers and recommend washing them all by hand (despite being advertised as dishwasher proof!!!).
We were told that based on all the sent evidence, they would replace as a gesture of goodwill but now they are asking for repeat detailed photos….again! We are going around in circles and feel we are being giving the runaround. You can never get through on the phone and it’s a once a fortnight email response if your lucky!
So so frustrating!
17 februari 2026
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Paula,
Thank you for taking the time to share your feedback.
We have followed this up with our customer service team, and can see that replacements were agreed for the items where supporting images and evidence were provided.
In order for us to assess and process any additional claims, we do require clear photographic evidence for each product that a claim is being submitted for. Without this, we are unfortunately unable to offer further replacements under the guarantee.
If you are able to provide the required additional images of the product damage or purchase receipts for the other products mentioned, we will be happy to review your case again and assist further.
Although our pans are technically dishwasher-safe, the level of abrasiveness in detergents can vary significantly between brands. In addition, local water composition can also contribute to wear when used in combination with certain detergents.
For this reason, our care and use guide advises handwashing in warm, soapy water to help preserve the finish of the cookware. We therefore recommend handwashing your replacement products to help minimise the risk of further deterioration.
We hope this provides clarity on our process and that you find this response helpful.
Kind regards,
The Eaziglide Team
Customer service and product very good
13 april 2026
Antwoord van Eaziglide
Hi Brandon,
Thank you for your kind feedback.
We’re delighted to hear that you’re happy with both our products and customer service. It’s great to know we’ve met your expectations.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
I claimed replacements for three pans…
I claimed replacements for three pans that were defective. They all started to lose their nonstick surface, small bits started to flake off.
I asked for replacements under the lifetime warranty, and after supplying photos of the pans, replacements were dispatched quickly.
10 april 2026
Antwoord van Eaziglide
Hi Patrick,
Thank you for taking the time to share your experience.
We’re sorry to hear about the issues you experienced with your pans, but we’re pleased that your lifetime warranty claim was processed quickly and that replacements were dispatched without delay.
We’re glad the matter was resolved for you and appreciate your feedback.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
I had a broken lid it had shattered
I had a broken lid it had shattered,
They did everything to help and sent me a replacement.
I was delighted with there Customer service.
Thank you again
10 april 2026
Antwoord van Eaziglide
Hi Julia,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue with your lid, but we’re really pleased our team was able to help and arrange a replacement for you quickly. We’re grateful to hear that you were happy with the customer service you received.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Good product. Good warranty.
Good product. Good warranty. Frying pan base suddenly became delaminated after many years of use and Eaziglide honoured the lifetime guarantee and replaced it.
31 maart 2026
Antwoord van Eaziglide
Hi Julian,
Thank you for taking the time to share your experience.
We’re pleased to hear that you’re happy with the product and that your lifetime guarantee claim was handled and resolved with a replacement. It’s great to know the process met your expectations after many years of use.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Antwoord van Eaziglide
Hi Silvia,
Thank you for your kind feedback.
We’re delighted to hear you’re happy with both our customer service and products. It’s always great to know we’ve met your expectations.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
The Jury is still out
Purchased an Eaziglide Casserole dish with lid in 8/22. Had previously been performing fantastically. Used once or twice weekly or so. But at just over 2 years of age, we could see that it was losing its non stick properties. Food was sticking and then burning during cooking. Disappointing. Had taken lots of care over it. I guess this happens over time but 10+ years, and not under 2 to 3 years! Being aware of their “Lifetime Warranty” at the time of purchase from John Lewis, I called Eaziglide and spoke with their CS advisor. After confirming my order/receipt proof of purchase, I was then asked to provide photos to their email which I did within minutes. I did not hear anything for a few days. I called them again and spoke with the same CS lady. She informed me that the photos showed evidence of “Over Heating”
Eh??! On a cooking pan? Used on an induction hob? We had even used in-drawer Eaziglide felt pan protectors since ownership. How comes all our other non stick pans over the years have lasted much longer? I argued my point. I was aware of other similar conclusions reached for other customers. “Over-heating”. Eventually she agreed to a replacement Casserole dish. As a “Goodwill gesture”. “On this occasion”. Hhmm. Took about 10 days to get the replacement. Happy days.
But how long will the new pan last? Only time will tell. So the pans seem good overall but will this new pan lose its non stick properties at the 2+ year mark like the last one. Was the first one defective? Who knows? I absolutely refute that we had “over-heated” it. Not fit for purpose if so.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Mark,
Thank you for taking the time to share your experience.
We’re sorry to hear about your concerns regarding the performance of your casserole dish.
We have reviewed your case, and the images provided did show signs consistent with overheating. Non-stick cookware is designed for use on medium to low heat, and this guidance is included in our care instructions to help preserve the coating. You can also find our Care and Use Guide on our website in the Customer Care section, which is located in the footer of the homepage.
While this type of issue would not normally fall under our lifetime guarantee, we were pleased to offer a replacement on this occasion as a gesture of goodwill.
We hope your replacement casserole dish is now performing as expected. If you have any further concerns, please don’t hesitate to contact our customer support team.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
No quibble guarantee when we had a…
No quibble guarantee when we had a problem. Our problem was handled fast and kindly.
2 april 2026
Antwoord van Eaziglide
Hi Nicolette,
We’re really pleased to hear that your experience with our lifetime guarantee was smooth, and that your issue was resolved quickly, and without hassle.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Good solid pots and pans well packaged and delivered in a timely maner
Easy to use web site and a good product delivered well no hassle.
31 maart 2026
Antwoord van Eaziglide
Hi,
Thank you for your kind review.
We’re delighted to hear you’re pleased with your Eaziglide products and that you found the ordering and delivery process smooth and hassle-free. It’s great to know everything arrived well packaged and met your expectations.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Fantastic service sent a picture by…
Fantastic service sent a picture by return. I received a new baking sheets.
27 maart 2026
Antwoord van Eaziglide
Hi Mike,
Thank you for your kind feedback.
We’re delighted to hear that you were happy with our customer service and that your replacement baking sheets were received promptly.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great pan and customer service
The pan was great but despite careful use and following the long list of instructions the bottom has bowed so it spins on the induction hob whilst cooking. Sadly I did not keep receipt or register product with Easiglide and as a result that’s over £70 down the pan with a product that’s no longer fit for purpose. Easiglide have closed the case.
15/4/2026 Update - Easiglide have just notified me that a replacement pan is on its way, not received yet, but have updated review in anticipation of receipt of replacement pan.
3 april 2026
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Catherine,
Thank you for taking the time to share your experience and for updating your review.
We’re sorry to hear about the initial issue you experienced with the pan, but we’re pleased that a replacement has now been arranged. We hope the new pan performs as expected and provides a much better cooking experience moving forward.
If you need any further assistance once it arrives, please don’t hesitate to contact our customer support team.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
We love our eaziglide pans
We love our eaziglide pans. They’re really easy to cook with. No oil needed. They clean well. We’d recommend not putting them in the dishwasher as the coating can react. The eaziglide guarantee is amazing and gives peace of mind. Thank you eaziglide. We highley recommend the pans and your customer service *****
1 april 2026
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Michelle,
Thank you for your kind words and for recommending us.
We’re delighted to hear how much you’re enjoying your Eaziglide pans and that they’re making cooking and cleaning easier for you.
It’s great to hear that our lifetime guarantee gives you peace of mind as that’s exactly what we aim for.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Thank you so much Victoria
Thank you so much Victoria. Another fantastic customer service experience. My 20cm imperial saucepan lid gave up after nearly 20 years of use when the handle broke off. Lifetime warranty not quibbled and a new 20cm Eaziglide pan arrived. Absolutely brilliant products and company to deal with
31 maart 2026
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Adrian,
Thank you so much for your kind words and for taking the time to leave a review.
We’re delighted to hear that you’ve had another positive customer service experience and that your replacement was handled smoothly under the lifetime warranty. It’s especially great to know you’ve enjoyed so many years of use from your cookware.
We really appreciate your support and recommendation.
Kind regards,
The Eaziglide Team
Very poor service and responses
Very poor service and responses. On 25th Feb I contacted Eaziglide about a saucepan that had developed a fault. I sent in my details and details of proof of purchase.
Since then I have had to contact the customer relations person again several times asking about my damaged Eaziglide saucepan and the lifetime guarantee. I have been told both verbally and email that it will be replaced. However I have been asked on several occasions for the same details (details of purchase etc). I have finally on 18 March been emailed that I will receive notification of when my replacement saucepan will be sent and then I will have to wait approx 5 days for delivery. This is over a month wait and I'm not convinced that I will ever receive a replacement saucepan.
26 maart 2026
Review zonder uitnodiging
Antwoord van Eaziglide
Hi Hywel,
Thank you for taking the time to share your feedback, and we’re very sorry for the frustration caused by the delays and repeated requests for information.
Please could you let us know if this issue has not yet been resolved, or if there is anything further outstanding? We would also be grateful if you could confirm whether you are now happy with the performance of your replacement saucepan.
If you still need assistance, please contact our customer support team and we will be happy to help.
Kind regards,
The Eaziglide Team
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