The process I would say is bit slow but the team updates regarding every step. There must be expedite option also as most of the times home office only gives 10days time frame to submit proof. But... Toon meer
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The service is really not transparent, I have completed my Post graduate about 21 years back now when I apply for Ecctis they informed that they sent mail to my university but not sure whom they hav... Toon meer
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My experience with the ecctis team during my assessment was great and encouraging. The team responds to query promptly and leaves no stone unturned. The only thing i want the team to improve on is the... Toon meer
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The whole process is a blackbox. Not sure does such a business even exists without any customer service. You take up the job of validating course completed in foreign countries, pass it on to s... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Ecctis provides services on behalf of the UK Government in qualifications, skills, and migration. Ecctis is a gold-standard provider of solutions and services in international education, training, and skills, and in the development and recognition of globally portable qualifications. We are an internationally trusted and respected reference point for qualifications and skills standards. We are UK-based and operate worldwide, with a global network and client base spanning 62 countries and 5 continents. We have a 20-year track record in international consultancy and development. Ecctis provides services on behalf of the UK Government in qualifications, skills, and migration.
Contactgegevens
Suffolk House, 68-70 Suffolk Road, GL50 2ED, Cheltenham, Verenigd Koninkrijk
- +44 330 912 0040
- ecctis.com
3,5
Gemiddeld
755 reviews
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My experience with the ecctis team
My experience with the ecctis team during my assessment was great and encouraging. The team responds to query promptly and leaves no stone unturned. The only thing i want the team to improve on is the outcome/result of the ecctis to be generated like a report or an attachment in the student portal. I believe that can be more presentable rather that just a message in portal.
22 juni 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your review and comments, Karmal.
We are delighted that you are so happy with the service.
The outcome we issue is in line with the requirements of the Home Office, as the Qualification & Language Service is specifically for their use. The UPI code should be added to your UKVI application.
Best wishes, Ecctis
very efficient!
21 juli 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your review and comments, Joyce.
We are delighted that you are so happy with the service.
Best wishes, Ecctis
Worst Service I've Ever Experienced
Worst Service I've Ever Experienced
My husband needed the service and paid £200 for a service. Despite taking the payment, the service was never provided. To make matters worse, they have refused to refund the money. The entire experience has been marked by poor communication, a complete lack of professionalism, and no sense of accountability.
It is deeply disappointing to see a company treat customers this way, especially when people are relying on them for important matters. Any business that accepts payment for a service it does not deliver should seriously reflect on its standards and the trust it expects customers to place in it.
I would strongly advise others to think twice before using this service if they value their hard-earned money, time, and peace of mind.
Without question, this has been the poorest customer service experience I have ever had.
24 juli 2026
Review zonder uitnodiging
Antwoord van Ecctis
We are sorry to read of your disappointment with the service.
We have requested further information via Trustpilot - however we did not receive a response.
Details of our complaints process can be found here: https://qls.ecctis.com/
Without further details, we are unable to comment further on your review.
Kind regards
Ecctis
The whole process is a blackbox
The whole process is a blackbox. Not sure does such a business even exists without any customer service. You take up the job of validating course completed in foreign countries, pass it on to some third party who is just sitting on your application for 20 days and then marks it as unable to verify.
The contact center claims that they don't have any visibility of what's happening with your application. If that's the case why do you even have people manning the phone.
There is no transparency, no clarity, University kept confirming that they didn't receive any verification request and there is no way of connecting the dots as to where things are going wrong. Which department the third party reached out to etc.
Easiest £200 ever lost with peace of mind
10 juli 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank your for your TrustPilot review.
Your complaint has been investigated and we have issued the following update to you:
In order to satisfy the UK Home Office requirements for the QLS service, ECCTIS must receive confirmation of course completion in writing, from the awarding institution, within 20 working days for an order to be completed. As we did not receive confirmation of this within the service timeframe of the order, this had resulted in an ‘Unable to verify’ outcome without refund, as per UK Home Office requirement & our terms and conditions.
Your case was referred to our trusted verification partner. We refer cases to Qualification Check (QC) when obtaining an outcome within the timeframe of the service could be challenging due to a history of the institution being unresponsive or due to requiring payment via a method we are unable to facilitate. On this basis, cases are referred to increase likelihood of receiving a response, as a trusted partner, the QC team have established relationships with institutions and will contact the appropriate individuals regularly in an effort to obtain an outcome on our behalf.
From reviewing the details shared by QC in relation to your case, I can see that the request was sent to your institution on 2nd July, an update was provided on 3rd July, informing us that the institution requires a physical visit from a QC representative in order to fulfil verification, therefore this was then arranged. We were not made aware of this requirement by the institution prior to this update, the institution replied to confirm a positive outcome for you on 27th July.
Ecctis obtain verification outcomes internationally, using proven and robust procedures in an effort to obtain an outcome within the Home Office timeframe, unfortunately we are unable to account for delays caused by internal institution-specific procedures which are out of our control, within the stipulated timeframe of the service.
The verification outcome has now been updated on your account, your order has been completed and your UPI code is available on the portal.
We wish you the best in future.
Very disappointing and misleading…
Very disappointing and misleading service.
I paid for the Qualification Language Service for a translation degree where the medium of instruction was English. Like many translation courses, the programme involves translating between English and another language.
After taking my payment, ECCTIS refused to assess the qualification because it included modules in a foreign language. This makes little sense for a translation degree, where studying and using another language is an essential part of the course.
There was no clear warning before payment that translation degrees involving English and another language would be considered ineligible. If this had been clearly stated upfront, I would never have paid for the service.
ECCTIS also refused to provide a refund, arguing that the fee was for an "eligibility check" rather than the qualification statement itself. This leaves customers paying a substantial fee only to be told afterwards that their qualification cannot be assessed.
The eligibility criteria should be made much clearer before payment. If ECCTIS does not assess translation degrees involving English and another language, applicants should be explicitly informed before they spend their money.
It is frustrating that applicants are required to pay for an ECCTIS English language certificate as part of the immigration process, only to discover after payment that their qualification will not be assessed because of criteria that were not clearly explained in advance. I hope the Home Office reviews this process to ensure it is fair, transparent, and does not leave applicants paying for a service they cannot realistically receive.
18 maart 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your comments, we are sorry to learn that you are unhappy with the service.
We have asked for further information via Trustpilot to look into this for you, however we did not receive a response.
Where qualifications have been taught in multiple languages, we establish whether the qualification as a whole meets the requirements of the Home Office to be eligible for the service.
You can find details of our complaints process here: https://qls.ecctis.com/complaints
Kind regards
Ecctis
I am extremely disappointed with my…
I am extremely disappointed with my experience with ECCTIS. My university has confirmed that they never received any verification request from Ecctis, yet my application was marked as "unable to verify". When I contacted them , I did not receive any information I requested. Instead, my application status was again changed to "un verify".
This delay has put my skilled worker visa application at serious risk. I have paid for a service, but lack of transparency and poor communication have made an already stressful process even worse.
If a university has not received a verification, applicant should be informed of where it was sent so the issue can be resolved quickly. Instead left without answer and being told no refund.
14 juli 2026
Review zonder uitnodiging
Antwoord van Ecctis
Dear Suliat Emiola,
Thank you for your comments.
In order to satisfy the UK Home Office requirements for the QLS service, ECCTIS must receive confirmation of course completion in writing, by email, from the awarding institution within 20 working days for an order to be completed. As we did not receive confirmation of this within the service timeframe of the order, this has resulted in an ‘Unable to verify’ outcome without refund, as per UK Home Office requirement & our terms and conditions, which means we are unable to take any further action with your application.
I can confirm that we have submitted a verification request to our trusted verification partner, Qualification Check, on the 26/06/2026 to attempt to obtain verification from your university and unfortunately, they have not been to gain the verification from your institution within the timeframe of the service as the institution have not responded to date.
We refer cases to Qualification Check when obtaining an outcome within the timeframe of the service could be challenging due to a history of the institution being unresponsive or due to requiring payment via a method we are unable to facilitate. On this basis, cases are referred to increase likelihood of receiving a response, as a trusted partner, the QC team have established relationships with institutions and will contact the appropriate individuals regularly in an effort to obtain an outcome on our behalf.
A positive verification has been received and your order will be updated today (4th August) with the UPI code.
Kind regards,
Ecctis
I am disappointed with my experience…
I am disappointed with my experience with the Qualification and Language Service. Throughout my application, I made every effort to facilitate the verification process by maintaining regular communication with both ECCTIS and my university. The University's Controller of Examinations actively investigated the matter and to locate verifcation email. However, there appeared to be a communication issue regarding the verification request, which caused significant uncertainty.
Customer support was polite and responsive, but they were unable to provide sufficient information to help the University identify the verification request or confirm that it had been successfully delivered. This left me waiting until the application deadline with considerable anxiety about the possibility of an "Unable to Verify" outcome despite my continuous efforts to resolve the issue.
I hope ECCTIS will consider improving communication with institutions by confirming that verification requests have been successfully delivered and by providing a clearer escalation process when institutions report that they cannot locate a request.
I have still 2 days left within the stated processing timeframe, and I remain hopeful that the verification will be completed successfully.
8 juli 2026
Review zonder uitnodiging
Antwoord van Ecctis
Dear Alka Kumari,
Thank you for your review.
In order to satisfy the UK Home Office requirements for the QLS service, ECCTIS must receive confirmation of course completion in writing, by email, from the awarding institution within 20 working days for an order to be completed. The internal verification procedure at your institution requires a physical visit which has led to a delay in obtaining an outcome for you, unfortunately we are unable to account for delays caused by institution-specific procedures within the 20 working day timeframe.
Our Verification Manager has responded to an email sent by your institution and has CC'd you in an effort to obtain an outcome for your order, however if we do not receive a response by the due date of your order (10th July) your order will be updated as Unable to Verify.
We have now received a positive verification for your qualification, and your UPI code will be issued today (15th July)
Kind regards
Ecctis
Lack of knowledge of regarding universities and institutions
It's sad to know that ecctis has their own set of hidden rules besides home office’s, which restrict all courses to be solely in english and could not be bilingual. Or else there are differential treatment to individuals.
The document handlers and customer services have a substantial lack of knowledge regarding most of the universities in the world(in my case the university is in the early 40s by Times Higher education). Therefore, they requested university statements such as MOI but incapable to identify and accrediting the english level, rejecting the letter and refer me to take the B2 exam instead. There is no refunding for their incompetence, but running a £210 scam for each applicants.
7 juli 2026
Review zonder uitnodiging
Antwoord van Ecctis
Kelvin - thank you for your comments.
We are sorry to read that you are not happy with the service.
As outlined in our updates to both in writing, and over the phone and via your account when you contacted our customer service team, the medium of instruction letter provided by your university is not explicit enough as it states that your course was taught in English and/or Chinese.
As a result, we cannot determine which elements of your course were taught in English and/or Chinese and whether your qualification meets the requirements of the Home Office for this service.
We routinely receive a more detailed letter from applicants for your university, and have asked that you request this from your university.
The placing of your university within university rankings does not have any influence over the document requirements for this service.
Fees paid as outlined on the website are to evaluate the qualification against the service requirements, and we are happy to keep your application on hold until you can provide the required document, for up to 9 months from payment.
We trust this clarifies the status of your application.
Kind regards
Ecctis
Kind regards
Ecctis
The time frame is accurate.
18 mei 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your review and comments.
We are delighted that you are so happy with the service.
Best wishes, Ecctis
English Proficiency and Qualification Comparison
The process was seamless and the stage by stage communication was excellent.
29 mei 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your review and comments.
We are delighted that you are so happy with the service.
Best wishes, Ecctis
High standard Qualifications Evaluation
The process of qualifications evaluation was seamless and top notch. The staffs are very professional at each stages of the verifications.
29 mei 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your review and comments.
We are delighted that you are so happy with the service.
Best wishes, Ecctis
The service is excellent and…
The service is excellent and responsive. There’s constant updates every step throughout the process. Each step clearly indicating the next step, and any extra documents necessary. They’re friendly and professional at the same time.
28 mei 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your review and comments.
We are delighted that you are so happy with the service.
Best wishes, Ecctis
ILR Applicants: Skip Ecctis and Take the PTE Home B1 Exam Instead
If you are applying for Indefinite Leave to Remain (ILR), do not use Ecctis for your English Language Medium of Instruction verification. They do not care about the applicant's perspective and their system is designed to benefit them financially.Save your time and money by booking a Pearson Test of English (PTE) Home B1 exam directly in the UK. It is significantly cheaper, faster, and entirely under your control.Here is why you should avoid Ecctis:Hidden University Fees: 1. to get your transcripts and 2 again for reverification. Many international universities (like RGUHS in India) charge additional fees just to reply to verification emails. Ecctis warns about this but RGUHS does not warn you about this.Ecctis is very Rigid and has Unfair Timeframes: Ecctis gives a strict 20-day window for universities to respond. If your university delays or demands money to reply, Ecctis closes your case as "Unable to Verify" and pockets your £200+ fee with zero refund.Reactive Customer Service: They only offered to extend my 20-day window after I posted this review. By then, it was too late and a waste of time.Instead of paying a university for re-verification and dealing with Ecctis's rigid rules, you can easily book, sit, and pass the PTE B1 exam in the UK for less money. Do not lose your hard-earned money to this broken process.
24 juni 2026
Review zonder uitnodiging
Antwoord van Ecctis
Dear Mahesh Vishwanath Hegde,
Thank you for your review.
In order to satisfy the UK Home Office requirements for the QLS service, ECCTIS must receive confirmation of course completion in writing, by email, from the awarding institution within 20 working days for an order to be completed. As we did not receive confirmation of this within the service timeframe of the order, this has resulted in an ‘Unable to verify’ outcome without refund, as per UK Home Office requirement & our terms and conditions.
We are unable to share the contact details we hold on file for the university, the sharing of this data would introduce vulnerability into our counter-fraud and verification procedures and on this basis we are not able to confirm the details used. However, we can assure you that the details we have used for the institution have been identified through a trustworthy source and due diligence has been carried out to ensure the accuracy and reliability of the details used. The details we use will generally relate to an institution's Registrar or Controller of Examinations office.
Our verification attempt was sent to the institution via email on 10th June, and we are confident that this message has been received safely as we have received several replies relating to other applications during this timeframe from the email address that we have contacted, as recently as 2 days ago, therefore we would recommend contacting the institution to understand why no response has been received to date.
As per the terms and conditions of the service, your order is not eligible for a refund, however if we receive a positive outcome from your institution over the coming weeks, we will honour this and update your portal accordingly.
Kind regards
Ecctis
Poor customer service.
Poor customer service.
called many times to their contact number only to hear automated message no way to speak to customer support? why the hell you have contact number at all?
useless live chat , says refer to FAQ section.
are you running business to just suck out the money?
19 juni 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your comments.
We did ask for further information via Trustpilot to help you further, but unfortunately you didn't respond.
If you do still need support with your application we recommend signing into your account, and going to the contact us section, where you will find multiple ways to contact us.
Our telephone support is available to speak to one of our customer service team. The automated message provides additional information regarding the application process - with a simple menu option available which allows you to speak to one of our customer support team.
Our Live-chat service is available to use via your account once signed in. Go to your QLS account, sign in - then select "contact us" and select the live chat option.
Via our website for those that do not have an existing application, the automated chat service is available for general enquiries.
Our team are ready and waiting to support customers during our office hours of 9am-5pm Monday to Friday.
Kind regards
Ecctis
Antwoord van Ecctis
Thank you for your review Lawrencia.
We're delighted that you're so happy with the service.
Best wishes, Ecctis
Antwoord van Ecctis
Thank you for your review and comments, Oyewunmi.
We're delighted that you're so happy with the service.
Best wishes for the future
Ecctis
Respond in my inquiry in a timely…
Respond in my inquiry in a timely fashion
12 april 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your review and comments, Mohammed.
We're delighted that you're so happy with the service.
Best wishes, Ecctis
Deliberately Sabotaging
Their manner of work is so unprofessional and deliberately hostile that it almost makes one wonder whether they are trying to delay candidates on purpose to pursue some ideological vendetta. Every single piece of paper submitted requires 20 business days to process, with the counter magically resetting every time some new document is provided. The illogical provision of obviously useless documents in languages that do not resemble English in the slightest form is also frequently requested - to no obvious avail but further delaying the process and stressing out the candidate. All of this for a HEFTILY PAID service in the era of Generative AI. I cannot put into words the stress and economic damage that these people have caused. The VISA application was significantly delayed because of them (and was ultimately submitted after completion of an English test). The job starting date had to be delayed alongside movers, flights and other related overhead. The total loss incurred because of ECCTIS is well into the thousands of pounds.
Do. Not. Rely. On. Them.
12 juni 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your review and comments, Richard. We are sorry to read that you are disappointed with your experience.
We have asked for further information via Trustpilot to look into your case history, however we didn't receive a response.
The document requirements are set out on our website prior to application. On review of an order, we then establish whether the documents provided meet the service requirements. We then inform customers if further documents are required. Only when all required documents are received are we then able to establish if the qualification submitted meets the full requirements of the service.
We do outline on our website that if additional documents are required that this will reset the timeframe. https://qls.ecctis.com/english-qualification-comparison/price-and-timeframe
It's therefore important that customers allow sufficient time in case of further document requests, and to avoid delays in their Visa application process.
All documents requested are required to fulfil the necessary checks we undertake, and we do not request unnecessary information or documents.
Details of our complaints process can be found here: https://qls.ecctis.com/complaints
Kind regards
Ecctis
I applied for the verification of my degree
My Experience is amazing very easy and also get clear information
8 april 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your review and comments.
We're delighted that you're so happy with the service.
Best wishes, Ecctis
Great Service.
Great Service.
Very quick and fast reply. But Ecctis team need sometime to get our back home universities and their reply as well.
All over Ecctis is the best platform to get the perfection.
Thank you so much
SR
24 april 2026
Review zonder uitnodiging
Antwoord van Ecctis
Thank you for your review and comments, Shad.
We're delighted that you're so happy with the service and outcome.
Best wishes, Ecctis
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