Ecctis Reviews 

My Experience is amazing very easy and also get clear information

Great Service.

Very quick and fast reply. But Ecctis team need sometime to get our back home universities and their reply as well.

All over Ecctis is the best platform to get the perfection.

Thank you so much
SR

Generally, the application process is smooth except the Identity Check costs a lot of time

Excellent service provided to me through effective communication.They kept me updated of every step and would respond to any questions or issues immediately.

Extremely poor service, unnecessary requirements (my diploma, my transcript and my diploma supplement say that I completed my degree in English yet they still needed a letter from the university to confirm it’s true, and then they even contact the university to verify that everything is valid) and unclear time on processing (they only tell you 20 days and they will never give you actual status on your application), incompetent management and horrible customer service, value for money is basically negative and I could go on forever.
Everyone who can just go and get the language exam, it will spare you from serious headaches and stress.

Extremely disappointing experience with Ecctis.

I paid for a qualification and English language verification service required for a UK visa application, but the whole process was handled in a very frustrating and non-transparent way.

Apparently my university did not respond within the 20 working day timeframe, yet at no point during the process was I informed about the issue or asked to provide an alternative contact email or the correct department for my course. Only after the application was closed did I discover, through a phone call, that the request had simply been sent to a generic university administrative email address, with no confirmation of receipt and no further follow-up attempts.

I find it unreasonable that, despite this being a paid service, the applicant is not involved when such a simple and fixable issue arises. A quick email asking for the appropriate contact person could have avoided weeks of delays, unnecessary stress, and wasted money.

On top of that, no refund is provided even when the failure of the process depends entirely on a lack of communication between institutions.

Very rigid service, poor customer support, and little willingness to help applicants resolve issues.

I am really disappointed by the service I am receiving from Ecctis.

I first sent my QLS request on May 11th. After a week they updated me saying that they need a new translation of my certificate because they did not accept the translation directly issued from my university. I upload the new document the day after and the process restarted. Today I receive the update that the verification team needs to contact the institution to verify the certificates, but they will do that within 5 days. Furthermore the certificate I uploaded already contains a link issued by my university useful for the document verification, still they need to contact the institution...

I flagged multiple times to the customer service that I need the verification urgently because I can't take an English test for my visa near where I live and they don't care at all. I understand that they have a 20 working days timeframe, but I find this treatment and the waiting times outrageous given the amount of money spent. Now I risk that I cannot start my job because of these delays.

**Update response to ECCTICS
1. Ecctis claims they weren't closed, yet their own website displayed a banner stating phone/chat lines were closed for staff training.

2. I uploaded a Testimonial (MOI)—a document used specifically for English proof. If they truly conducted an "eligibility review," they would have seen the data provided did not match the "Comparison" service they claim I ordered.

3. Ecctis claims they "do not retain fees." The fee is a service fee paid directly to them, not the Home Office.

4. They refuse to switch between two identically priced services because I was late to reach them - while they couldn't be reached by web chat / phone, and they tooks DAYS to reply e-mail.

5. Claiming a system is perfect just because you 'can't reproduce' a glitch is weak logic that ignores the actual errors experienced by users.

Conclusion: Avoid this company. **

I was meticulous with my application. I am confident I chose the English proficiency path, but the system registered the wrong service. I know I am not the only one; I’ve heard from others who experienced the exact same "glitch" where the system defaults to the wrong service track.

Despite uploading the testimonial that explicitly mentions the Medium of Instruction (MOI), Ecctis ignored this information. I tried to correct the error immediately, but they were closed for staff training for three days. By the time they opened, they claimed work had "started" and refused to switch the service or refund my cost—even though both services cost the same.

This is a predatory approach to customer service. They prioritize fee retention over fixing technical errors. To others: Avoid the stress and use Trinity College B1 instead. I got a Distinction there in 24 hours while Ecctis was still hiding behind their "No Refund" policy.

Very bad experience. I paid approximately £200 for the ECCTIS English Language verification service in good faith, expecting that reasonable and competent efforts would be made to verify my qualification within the stated timelines. Instead, I was initially informed that only a single email would be sent to the university with no meaningful follow-up process in place.

Only after I raised a formal complaint on 19 April did additional actions suddenly appear to occur, including:

movement of my application status from “Unable to Verify” to “In Progress” and subsequently “Completed”.

Do not use them. Anyone who is a confident english speaker, please directly go for SELT B1 exam which will save your money, time and mental peace.

Hi,

I submitted my application on 24th April. I have been continuously checking with ECCTIS and university regarding the update. My university has not yet got any request for verification from ECCTIS and ECCTIS is saying that they have contacted university through third party. There is no contact with university yet from third party as well. I requested university to provide confirmation to ECCTIS. Once they received, got approval within 2 working days. Took almost month to complete the application.

I summited an application on 15th of April thinking the 20 working days will be finished by now for me to apply for my visa, which its not yet finish.

My university waited for email from the team but did not received any as I was the one who did the job for the team. I requested both enrollment letter and letter of recommendation from my PhD university. The team then emailed me to ask me to ask for a login via parchment.com which I explained the university cannot provide it as they do not issue any transcript for a PhD qualification. So I asked my university to reply to the verification team via email, which I am waiting for a reply to confirm they have received the email, which they haven't till today.

What puzzled me was that I was the one who was doing the job for them, when they could email my university in the first place. I will not choose this service if there is another way to verify my qualification for the Home office.

Another thing, the customer live chat and call do not deem to be very useful as when I ask for any clarification, the only answer I got was they are not the verification team and cannot provide update, so I just have to wait.

Update: I have received the decision, however, unfortunately, it was too late and i have to reschedule my flight to wait for my visa process.

I am still in the process of verification but looks like I am being put through a process of secondary verifications which will takes months. The standard process of verification form awarding body is being ignored and I am being asked to verify from another third party which is a national commission. This will take at least 2 months and will need sending all my documents for their review. I have sent a feedback form but havent recieved an answer. I am now happy to withdraw my application as taking an english test will be far easy and quick but apparently they will not issue refund in any case.
Just to mention, Enic accepted the same documents for alternative qualifications but ecctis is not satisfied with that. I am now only waiting for the 20 working days deadline to hear a verdict.

The application platform was easy to follow, service received was seemless and spontaneous. Also, the customer service agent that spoke with me when i had a challenge was quite helpful .

My experience with ECCTIS for my QLS verification, was excellent. The team gave clear instructions, responded quickly, and the online process was straightforward and professional.

My only disappointment is that hard copy results are no longer offered. A printed certificate would be useful for my records, but the digital service itself was efficient and reliable.

Would definitely recommend ECCTIS for qualification verification.

Great service with regular updates and super fast process

I recently used Ecctis for my application, and I was very happy with the service provided. The process was straightforward, and the guidance throughout made everything clear and easy to follow. I also appreciated the timely updates and the ability to track the progress through the QLS portal, which made the experience smooth and transparent.

Overall, I found the service reliable and efficient, and I would recommend Ecctis to anyone needing qualification recognition support.

My applicatuion no 4002459604. I have been given 20 working days and my application has been on reviewing, by 29th April will complete the days given but my university has not been contacted up till now and no information has been provided by the ecctis team except for me to continue waiting. This has continueusly increase tension for me as my work place is waiting for this feedback, as it directly imapct my work and visa. The customer service does not help even after several mesages via the platform and email they have not been able to confirm why the third party has not contacted my school up till this moment.

Everything went smooth working with you and I love your service.

Wrong guidance given on website and poor customer service in resolving our issue. Not even providing refund! If this is not scamish behavior, what is?! Try to avoid if possible.
Sorry I don't have more valuable time to spend on your awful service.

The service was very fast, efficient, and the process was easy to track at each stage.