Ecctis Reviews 

Horrible service. They only communicated with me when I made a complaint. I was completely ignored until then.
Unfortunately, my degree taught in English was refused.
Anyone who has done “Modern Language and Business studies” in English, don’t waste your time with ECCTIS.
My degree was taught in English but because elective part (not compulsory) included French and Spanish (from beginner level) my study programme was rejected.
Anyone applying, make sure your study programme doesn’t include your native or other languages but English. Not a single course can be in other language than English. Same applies for English Philology, make sure you have not elected another language.
I wish I could get my money back, very unclear requirements. I believe the site need to highlight, that course from elective part that includes foreign language will automatically be refused. This is crucial for those using their degree to prove their English Proficiency. I could have done my IELTS instead of this.
I will never use this company again and advise to get IELTS instead - having done this before, I can attest it’s quicker and much easier compared to ECCTIS.

I recently used ECCTS for a service, and overall, I’m very satisfied with the experience. The entire process took about three weeks, which was within a reasonable timeframe considering the nature of my request.

My experience with ECCTIS has been frustrating and deeply disappointing. The English language proficiency verification was handled inefficiently and with zero transparency, forcing me to file an appeal.

When ECCTIS contacted my university, the university responded quickly and asked for a verification fee. I offered to pay, but was told by ECCTIS not to, as the case would be handed over to a third party.

That third party was never identified, and no follow-up ever reached the university. Still, my application was cancelled on the false claim of “no response from the university.”

I reached out to ECCTIS several times, asking for clarity and offering to make the payment—but received only generic, unhelpful replies.

After over 20 days of waiting, my application status is now “unable to verify.” My visa process is delayed, and I’m at serious risk of losing a job offer because of this poor handling.

I paid £250 for this process, but I honestly don’t know what I paid for. ECCTIS relies solely on email for verification, without considering that universities may have different procedures. There is no flexibility or accountability.

Very unhappy with the service. In my experience, the earlier NARIC days were far better—more responsive, more transparent, and customer-focused.

If you’re depending on ECCTIS for any time-sensitive application, plan very carefully. My case is still unresolved, and I’m now left dealing with the consequences.

Very user friendly It’s duration and promptness .

Excellent services and wonderful customer service

Hi All i had a very poor experience with ECCTIS verification process , i understand there is a 20 days timeline but as a customer i need to know the application updates at each stage , firstly the QLS portal had a misleading update -We have contacted your institution to confirm that your qualification is authentic. No action is required from you at this time

when called customer support on two support channels Chat and phone , team acknowledge that there is an issue however they had no indication on progress of application

I had only requested to provide an indicative timeline, queue number , batch dates by when the email will be sent to university , i never got a response.

Some times its more of anxiety and life decisions that comes with such slow process and we loose patience.

I hope some transparency is given in the process to customer and he deserve to know the status and urgency and human element must be factored in providing a solution

The customer support staff also provided a cold response stating if you are not happy with our services there will be no refund once we have started the application review

All i wanted to state that i never expected a refund and only wanted to get some timeline and correction of statements on QLS portal

If you are educated in Hong Kong Baptist University,
don't bother to find ECCTIS to help you verify your education. HKBU have a system and ECCTIS failed to use that system, that means ECCTIS not able to verify your background, DO NOT PAY THEM.
UPDATE: After further check with both parties, it seems ECCTIS now outsource the whole process to qualification check and that qualification check organization seems a scam to me as even after I got informed that my institute replied Qualification check for about a week, nothing happens, try to contact them in phone and web chat, they sent a reply to ask what is the problem which I stated in the chat before. they just keep the money for doing nothing, even after the institute informed them the result, they won't give you anything. DON'T PAY THEM.

Very quick and efficient. Thanks

The document upload and communication system is a real disaster—confusing interface, no clear explanation for why certain documents are needed, and incredibly long wait times. Responses feel robotic

I was kept well informed with the progress of my application. Responses were timely.

It is good experience and i get documents fast

Very prompt and need specific for my skilled workers visa application.

I am not sure if the company is so bad or the people who work there are bad. I am trying to recognise my diploma and they keep changing requirements. The last one was that I downloaded self certification form from their website. it was so difficult for the university to convinced to fill the form. After I uploaded ecctis said the form is out of date and the university needs to fill new form. It’s absolutely joke. The university told me this is not serious and no way they can spend so many hours to fill the form. Awful service ecctis. I am not recommend them to anyone. Just awful. Obviously they want to make the people to give up!

I am truly shocked by ECCTIS early years statement system. I have a university degree in Early childhood education and care from Ireland. I completed the honours degree in English. I did a job interview for childcare in UK was offered a job and they even contacted my references! I submitted all of the extensive paperwork for the early years statement and waited over 20 days for the statement. It was a total insult on the form when they stated that I could work as "UNQUALIFIED" and would not count as staff ratio during an adaptation period when I have a university degree and over one year of postgraduate experience in childcare (which they don't even take into account). Also, the assessment was inaccurate. For example, it stated that my training didn't include supervising children during meal times but I completed a module on child health and nutrition, as well as work place supervision experience during meal times? Along with many others. I would advise any early years professionals thinking about working in England to not waste their time and money waiting on ECCTIS and go to a different country. I've wasted so much money waiting on their statement just to be rejected.

The ECCTIS service is completely broken!

I am attempting to obtain an English proficiency certificate, and this is my third round of submitting new documents. Each time, they request additional documents that were not previously mentioned, which restarts the delay counter (each response to a new document request takes approximately one week).

Their demands are extremely unclear. When I ask for clarification, I hit a wall! The assistant simply copy-pastes the non-informative email I received, requesting documents I have already uploaded. They then claim they will forward my request to the team, who just resend the exact same email two or three days later.

To make matters worse, I have already paid for this service! It feels like the process will never end, and everyone involved is doing everything they can to prolong it. This is utterly frustrating.

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EDIT: I've shared my personal information with ECCTIS, have never been contacted back, and finally chose to cancel my submission - loosing money in the process. I do not recommend this service.

The service was incredibly fast, and the entire process went smoothly. Everything was efficient, hassle-free, and seamless from start to finish. Highly satisfied with the experience!

It was fast and accurate

The service was provide to me is excellent

The prompt replies I got for my questions made my experience great. I was mostly excited about the the promised delivery date for my order . It surely came on the day they said it would come.

I believe the service delivered is is of high quality and hence the affiliation with the Home Office.