This should be zero stars. This site stole my mom’s obituary WITHOUT consent. I will not be sending an email, I need a customer service line. There’s no reason that my mom’s obituary should be on a we... Toon meer
Bedrijf heeft geantwoord
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I had to ask twice for this company to remove my uncle’s incorrect obituary. They refused both times and both responses were unprofessional at best and exceptionally unkind to a mourning family member... Toon meer
Bedrijf heeft geantwoord
Somehow an obituary has appeared for my Aunt on your platform without our family’s prior authorization or knowledge. What’s written makes no sense. I hope no one falls for this “light a candle” bs. Sh... Toon meer
Bedrijf heeft geantwoord
I was able to send flowers in lieu of attending a family member’s funeral. I refused to attend due to tensions that arose between extended family members and didn’t want a fight to break out as well a... Toon meer
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126 reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Did not receive the flower arrangement…
Did not receive the flower arrangement I ordered.
27 februari 2024
Review zonder uitnodiging
They were unable to fulfill our order…
They were unable to fulfill our order and the customer service representative rude in the phone. Told me they deal with local florists and there were none that delivered to the address in Howell and hood lucknfinding someone. We'll, the FIRST local florist I called said 'No problem' and took my order and it was beautiful. Will never go thru Echovita again!!
29 februari 2024
Review zonder uitnodiging
Antwoord van Echovita
It's hard to believe that the customer service offered via our partner, Blooms Today, was rude on the phone. They called you to notify you that they were unable to find a local florist in the area to fulfill your order, they cancelled and refunded your order, and said good luck finding someone because they hoped you'd be able to find a local florist that could help you. That is not rude. Not every single local florist in existence works with flower order processing companies like Blooms Today. Some local florists work independently. You were able to contact a local florist who was independent, which is great. Furthermore, Echovita is an obituary website. Sometimes issues can arise with orders assigned to local florists. In a perfect world, we'd all hope that everything goes smoothly.
The flowers we ordered for a funeral…
The flowers we ordered for a funeral never showed up despite ordering 3 days prior to event. Had we not looked for them, we might not have realized that they were not received. The customer service was very understanding and took care of us, but it never should have happened in the first place.
24 februari 2024
Review zonder uitnodiging
Antwoord van Echovita
Echovita agrees that your order should have been delivered as scheduled. If, for any reason, the local florist is unable to fulfill the order, they are suppose to advise the customer in advance, so that the customer can attempt to place their order elsewhere. Unfortunately, the local florist didn't inform the customer in advance and therefore, Blooms Today didn't know your order wasn't delivered until after the service since no delivery confirmation was sent through.
My father just died and you recorded my…
My father just died and you recorded my mother, the woman he had been married to for 62 years as a significant other. You have no idea how painful this is to our family. Shame
6 februari 2024
Review zonder uitnodiging
Antwoord van Echovita
We apologize for the use of the wrong terminology. As humans, we can make mistakes from time to time. Good news, is that it is a simple correction. If you'd like to contact us directly via our website, we can make the correction. Thank you.
The while process was easy
The while process was easy. The only thing that would have made me feel better about my purchase was if I would have been notified of who the flowers where handed to. For all I know they may have never made it to their destination.
6 februari 2024
Review zonder uitnodiging
Antwoord van Echovita
Hi,
Please check your spam for a delivery confirmation from Blooms Today. Sometimes the local florist is told to put the flowers in a flower room at the church or funeral service, so they are not directly handed to anyone. If you have questions regarding your order, please call Blooms Today at 1-800-522-8707. Thank you.
Fleurs non livrées à l’église
17 februari 2024
Review zonder uitnodiging
Antwoord van Echovita
You were issued a refund, since the local florist was unable to deliver your order.
Failed to deliver TWICE IN a YEAR
Two times within a year, this company has FAILED to deliver flowers after confirming the order. When a friend or family member passes, we want to show our care and concern by sending flowers if we are unable to attend the services. They refunded the money but that's NOT the point. I wanted the flowers delivered as promised. And in BOTH cases, when I contacted customer support, they blamed someone else and said it was beyond their control. TOTALLY UNACCEPTABLE!! They took the order and my payment and should deliver as promised. I might accept one mess up. BUT TWO, within 7 months!!
11 februari 2024
Review zonder uitnodiging
Antwoord van Echovita
Hi Rick,
As we've responded to your multiple other reviews, if the local florist assigned your order is unable to fulfill/delivery your order after they've already accepted it, our partner, Blooms Today, attempts to re-assign your order to another florist, but if it is not accepted by any other florist, the order is cancelled and you are notified. Although you choose to believe this is Echovita's fault, it is not. Echovita is an obituary website and cannot control what happens to an order once it is processed and assigned to a local florist.
Unexpected fee included on order but later resolved
On Jan. 27, ordered an $80 funeral arrangement through Echovita. When I received the confirmation of order, I was surprised to find I was charged an additional fee of $9.99 for an "eternity candle." Don't know what this is and didn't request to order it. Echovita has since refunded the fee & advised that the item & fee could have been removed during the order process. Appreciated fee refund but feel this item should NOT be automatically added to an order for the customer to later remove if not wanted.
25 januari 2024
Review zonder uitnodiging
Antwoord van Echovita
Hi Cynthia, the virtual candle included in your order could have been removed from your order during step 4 of checkout. Also, it appears in the complete price breakdown on the left-hand side of the screen before clicking "Place my order". Since you didn't want the candle, we have cancelled and refunded it. Please allow 5-7 business days for the refund to be returned to you. In the future, when there is a discrepancy with your order, it is best to contact the company you ordered from to get it resolved. Thank you.
Same day order and it was a beautiful…
Same day order and it was a beautiful bouquet!
27 januari 2024
Review zonder uitnodiging
They failed to deliver my flower…
They failed to deliver my flower arrangement for the funeral
27 januari 2024
Review zonder uitnodiging
Excellent and efficient Service
Easy on-line ordering of flowers; and delivery was very timely.
22 januari 2024
Review zonder uitnodiging
Flowers not delivered on time for…
Flowers not delivered on time for funeral on Thursday. In fact it was Monday before they were delivered!!!
29 januari 2024
Review zonder uitnodiging
Antwoord van Echovita
Hi Deborah, we're sorry to hear of your experience. It looks like this has already been resolved by Blooms Today, as they issued a partial refund for your order. Thank you.
good stuff!
5 januari 2024
Review zonder uitnodiging
I could order a meaningful bouquet…
I could order a meaningful bouquet within my price range all from the comfort of my workstation. I also liked that I did not have to worry about delivery as there is a process in place between the florist and the funeral home which made things super convenient.
15 januari 2024
Review zonder uitnodiging
Somewhat Disappointed
I made two orders. One was delivered and one was not. This was first time using the service from the site recommended by the funeral home links. Therefore would have been nice if the delivery had been seamless.
10 januari 2024
Review zonder uitnodiging
Flowers not deliverable
Flowers were ordered through the site because it was on the funeral home's website with the departed individual's information. The order was placed after about 2 days I received an email of cancellation. I'm not sure if there is any fault to be rendered, but the occasion made it more disappointing. It is a bit disheartening to go through the whole process of ordering online and then having it cancelled. A telephone called would have been a more professional touch.
2 januari 2024
Review zonder uitnodiging
Antwoord van Echovita
Blooms Today may have attempted to reach you by phone, but if you don't answer, they send an email. If the local florist assigned your order comes across an issue and cannot fulfill your order, the customer is notified and the order is cancelled if it cannot be re-assigned to another florist.
Plant was delivered on time.
29 december 2023
Review zonder uitnodiging
Be mindful this is an independant obituary site
tHERE IS NO WAY TO CONTACT THE COMPANY BY PHONE OR EMAIL WITHOUT GIVING YOUR PERSONAL CONTACT INFO. I NEVER SAW MY MESSAGE ON THE ACTUAL FUNERAL HOME SITE. NEVER SEND NOREPLY EMAILS AND ALWAYS LEAVE A WORKING PHONE NUMBER. OTHERWISE, YOU CANNOT BE CONSIDERED TRUSTWORTHY AT ALL.
13 december 2023
Antwoord van Echovita
You can contact us via email as per our contact us section. Of course, you'd need to provide your name and email address, otherwise, how can we respond to you? Messages left on Echovita are left on Echovita, not the funeral home's website. That is an assumption you made. Our support is via email only. The only no reply emails we send or welcome emails, and notification emails.
The flowers I ordered were absolutely…
The flowers I ordered were absolutely not the same as the flowers that were delivered
2 december 2023
Review zonder uitnodiging
Antwoord van Echovita
If that's the case, please contact us directly regarding your order. We have a 100% satisfaction guarantee policy with our partner, Blooms Today. Thank you.
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