I switched to Ecotalk a year ago purely because they're green. I totally fell for the idea that my mobile network would be spending my fees on rewilding and helping wildlife. It's been a great experie... Toon meer
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Great coverage at a low cost and every time I've contacted customer services they've been brilliant, got through really quickly and helped me with what I needed every time. Plus you get a welcome mess... Toon meer
Bedrijf heeft geantwoord
I've just switched to Ecotalk after many years with Giffgaff. What a pleasure to actually interact with humans rather than chat bots running around in circles! The transition was seamless and I loo... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. Had an issue with texts not being sent. Was sorted by email quickly and efficiently. Very pleased I’ve moved from O2 where the same could absolutely not be said
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ecotalk is the world's only network operator to use its profits to protect nature 💚 We were set up to help protect nature in Britain. Instead of paying our profit to shareholders, we invest it in projects that benefit Britain’s natural ecosystems, from woodlands to wildflower meadows, and scrubland to rainforests.
Contactgegevens
Ecotalk Limited, Lion House, Rowcroft, GL5 3BY, Stroud, Verenigd Koninkrijk
- 0333 800 5500
- home@ecotalk.co.uk
- ecotalk.co.uk
4,7
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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A force for nature
I made the move for ethical reasons but was able to halve my phone bill. Transition to the new SIM and transfer of my phone number was very quick and seamless. I’ve shared your link with friends, family and colleagues. If every person does one more thing to protect our environment, collectively we can be a force for nature.
28 juni 2026
Antwoord van Ecotalk
Hi Lorraine,
Thank you for taking the time to leave us a brilliant 5* review.
We're delighted to hear that switching to Ecotalk was quick and seamless, and that you were able to reduce your phone bill while making a choice that aligns with your values. It's also wonderful to know you've been recommending us to your friends, family and colleagues. Your support helps us grow our community and increase our positive impact on nature.
Thank you for being part of our mission and for sharing such an inspiring message.
Thanks again!
Helpful
Helpful. Glad to have joined. Instructions for activating the Sim could have been a little clearer.
23 juni 2026
Antwoord van Ecotalk
Hi Hola,
Thank you for taking the time to leave us a 4* review. We're delighted to hear you've found our team helpful and that you're glad to have joined Ecotalk.
We also appreciate your feedback about the SIM activation instructions. Clear guidance is important, and we'll share your comments with the team as we continue to improve our onboarding experience.
Thanks again for your valuable feedback
Excellent customer service
Excellent customer service. I ran out of data while on an international trip with secondary schools students. I sent them an email in the evening explainingthe urgency, and they topped my account up by the next mid-morning.
Thanks
15 juli 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi James,
Thank you for taking the time to leave us a fantastic 5* review and for your kind words about our customer service. We really appreciate your support and are delighted to have you as part of the Ecotalk community.
We're so pleased we could help when you needed it most. Being able to get you back online quickly during your international trip, especially while travelling with a group of students, is exactly the kind of support we aim to provide.
Prrfect
Quick, simple, friendly and efficient. What more could you ask for?
15 juli 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Richard,
What a brilliant summary of the Ecotalk experience – thank you for taking the time to leave us a 5* review.
It's great to hear that you found our service quick, simple, friendly and efficient. Providing excellent customer service while supporting nature is what we're all about, so your feedback really means a lot to the team.
Thanks again for choosing Ecotalk.
Superb ethical alternative to the…
Superb ethical alternative to the corporate profit making larger companies
1 juli 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi there
Thank you so much for your fantastic 5* review. We're delighted to hear that you see Ecotalk as an ethical alternative, and we're proud to offer a mobile service that helps support nature with every bill.
Your support means a great deal to us, and we're grateful you've chosen to be part of the Ecotalk community. Thank you for taking the time to share your experience.
Amazing company
Amazing company, lovely helpful and quick customer service, half price of my previous unreliable phone bill, absolutely worth it, and helping nature every month 🌳💚🌱
26 juni 2026
Antwoord van Ecotalk
Hi Lauren,
Thank you so much for your wonderful 5-star review. We're delighted to hear you're enjoying reliable service, helpful customer support, and saving money on your phone bill too.
It means a lot to know you appreciate that every month you're also helping to support nature through Ecotalk. Thank you for choosing us and for being part of our community. We're so glad to have you with us.
Very limited 'unlimited' plan
I bought their unlimited plan and reached the fair use limit. Instead of throttling the data they locked the account. When my data renewed after being billed, it was still locked. I called about this and was told that they can't unlock it, ever, yet still billed me for it. My only option is to cancel with them and move provider, as they literally refuse to allow me to use data I have paid for.
15 juli 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Chris,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this must have been.
Our Unlimited plans are subject to a Fair Usage Policy, and in some cases where usage significantly exceeds normal levels, data services may be restricted to protect the network. However, we appreciate that this doesn't lessen the disappointment you've experienced, particularly if you felt the outcome and the information provided weren't clear.
We'd like the opportunity to look into your account and review what happened. If you haven't already, please contact our customer support team with your account details so we can investigate your case fully and ensure you've received the correct information.
Kind regards,
The Ecotalk Team
Better price for better reception for a good cause
Easy to switch. Better reception than I had before. Better price and profits to something worthwhile.
27 juni 2026
Antwoord van Ecotalk
Thank you for your wonderful review! It's fantastic to hear you're enjoying better reception, a better price, and an easy switching experience. We're especially grateful that you value our mission to support nature restoration. Thank you for choosing Ecotalk and for helping make a positive impact!
Excellent Customer Service
I was very impressed with Ecotalk. Unusually in this day and age and really helpfully, they have made it very easy to get through to a person on the phone to discuss any issues.
Both myself and my husband have transferred from 3 mobile to Ecotalk. My transfer was not quite that smooth as the first SIM did not arrive. Their customer services team dealt with it really efficiently and it was soon sorted with another SIM quickly sent out.
Both transfers across were straightforward.
The thing is to make sure you get your PAC code from your previous provider if you want to take your phone number with you. We both did this and transferred our numbers over – it took a couple of days from when you supply the PAC code.
We are getting 30GB for £14 a month - more than enough for us- with Ecotalk putting money towards nature restoration, which we think is excellent.
13 juli 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you for taking the time to leave such a detailed review. We're delighted that both you and your husband have joined Ecotalk and that our customer support team was able to resolve the missing SIM quickly and efficiently. We know how important it is to be able to speak to a real person when you need help, so it's wonderful to hear that made a positive difference. Thank you as well for highlighting the PAC process as it will be helpful for others considering making the switch. We're so pleased to have you both with us, helping to support nature restoration every month.
Easy switchover and great price
Amended review to 5 stars as I had a signal problem but this has been resolved using wifi calling. I was quickly contacted by Ecotalk who explained what to do clearly. Very happy I switched!
27 juni 2026
Antwoord van Ecotalk
Hi Ca,
Thank you for taking the time to leave us a 4* review. We're really pleased to hear that your switch to Ecotalk was easy and that you're happy with the value of your plan.
We're sorry to hear that the signal at your home hasn't been as strong as you'd hoped. Coverage can vary depending on location and surrounding buildings, to see if there's anything we can do to help improve your experience.
One of our customer support agents has emailed you to see if we can help.
Best wishes,
The Ecotalk Team
Just great 👍
Very easy to switch to Ecotalk and moving to an eSIM for the first time went smoothly. As I signed up on a Friday afternoon my old number wasn’t switched over until the following Monday but the website made that clear so not a problem. Not the cheapest packages on the market but am very happy to be supporting wildlife instead of shareholder profits - will be recommending Ecotalk to all my family and friends 😀
26 juni 2026
Antwoord van Ecotalk
Thank you so much for your fantastic review! We're delighted your first experience with an eSIM was so straightforward and that our information about number transfers over the weekend helped set clear expectations. It means a lot to hear that you're happy to support wildlife through your mobile plan, and we're especially grateful that you'd recommend Ecotalk to your family and friends. Welcome aboard!
Antwoord van Ecotalk
Hi Ashley,
We're sorry to hear that your SIM hasn't arrived yet and understand how frustrating this must be.
We've sent out a replacement SIM for you and hope it reaches you very soon. Thank you for your patience, and we apologise for the inconvenience caused.
Thanks again!
Be aware this is a fraudulent company
They cut me off while I was in the middle of updating my navigation and safety systems on my boat which is due to be launched tomorrow. I now have the dilemma of cancelling my lift in and losing over a £1000 or if go to sea with out navigation systems? I have paid for an unlimited data sim but they say they cut me off because I used 500gb of data? This is a fraudulent company selling unlimited data thats not unlimited. Do not trust this company they have put my family's and mine and the boat in serious danger
13 juli 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Kevin,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate how concerning this situation must have been.
Our Unlimited plans are subject to a Fair Usage Policy, which is outlined in our terms and conditions. We understand this has been frustrating, and we're sorry that your expectations weren't met.
A member of our customer support team has contacted you directly to discuss your account and review your case. We hope to resolve this with you as quickly as possible.
Kind regards,
The Ecotalk Team
Simple & efficient
Simple process really prompt delivery of sim. Wish I’d moved years ago.
26 juni 2026
Antwoord van Ecotalk
Thank you for your review! We're so pleased you found the switching process simple and that your SIM arrived so quickly. It's lovely to hear everything went smoothly, and we're delighted you've made the move to Ecotalk. Thank you for supporting a mobile network that helps restore nature.
Clever, kind and gentle
What a wonderful patient and clever real human being. I was helped throughout the process of finding an error in my SIM card with gentle and kind patience. I am feeling grateful, which is strange because it was a complicated issue we solved together. I can just say that the blackbird's song continued in our conversation.
13 juli 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you, Svend-Erik, for such a thoughtful and beautifully written review. It means a great deal to know our team could help you work through such a complicated SIM issue with patience and care. Your kind words about the conversation and the blackbird's song continuing throughout, really made us smile. We're so pleased we were able to get everything resolved, and we're grateful you've chosen to be part of the Ecotalk community.
Great service
Great service! Fast support from real people. Amazing to see the difference they make too.
28 juni 2026
Antwoord van Ecotalk
Thank you so much for your lovely review Megan! We're delighted to hear you had a great experience with our team. We believe speaking to real people who genuinely want to help should still be the norm, so it's wonderful to know that made a difference. Thank you as well for supporting nature restoration through your mobile plan - it means a lot to us.
Great company to deal with
Great company to deal with. Brilliant price plans that do not increase. Customer services are always easy to contact and extremely helpful. The ethics of this company are brilliant. Highly recommended.
24 juni 2026
Antwoord van Ecotalk
Thank you so much for your kind words and recommendation!
We're delighted to hear you've had such a positive experience with Ecotalk. It's great to know you're happy with our great-value plans, our friendly customer service, and our commitment to keeping prices fair.
We're especially pleased that our ethical approach is something you value. Every customer who chooses Ecotalk helps support projects that protect and restore British wildlife, so thank you for being part of our mission.
We really appreciate your support and thankyou for the recommendation!
New customer - love it so far!
After the awful experience with GiffGaff, I needed a new provider ASAP so that my daughter had a working phone for emergencies traveling between school and home. I looked into EcoTalk because I love its ethos, but assumed it would be expensive, but I was wrong!
I bought the £4 per month SIM for my daughter's basic phone - it's so cheap! After worrying that the SIM wouldn't arrive for the 3-5 working days and she'd have to go without, it arrived on a Saturday after ordering on a Thursday - so dispatch was fast and they chose to go with the trusted Royal Mail rather than Evri, so nothing got lost!
The website UI is clean and easy to use. It was easy to set my password in general, but went round in circles a little. Activation overall was simple and the fact that they sort out switching your number automatically if you gave them the PAC code in advance is amazing customer service.
I haven't had to contact them so far, but the fact that they are open about their phone number and email address is miles ahead of GiffGaff in terms of customer service.
And they are open about the quality of signal *before* you sign up, which is amazing. I did find it a bit worrying that you pay in advance before getting the SIM, when other companies do it slightly differently sometimes, but I need not have worried - it arrived fast and I feel so much better knowing we are using a responsible and ethical company like EcoTalk.
I use O2 for my phone (it's one of the few decent ones for signal in my area), but I'm tempted to change to EcoTalk too (partly for the rewilding projects, partly for convenience and good customer service). However, I'll be sensible and see how it goes with my daughter's phone first haha!
The number hasn't even transfered yet, I was just so happy to see the SIM arrive early that I left a review.
11 juli 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you so much Nickie for taking the time to leave such a thoughtful review!
We're delighted to hear that your daughter's SIM arrived so quickly and that the setup process has been smooth so far. We know how important it is to have a reliable phone, especially for journeys to and from school, so it's great to know we could help make the switch a little less stressful.
It's also wonderful to hear that you appreciate our commitment to supporting nature alongside providing affordable mobile plans. We believe choosing an ethical provider shouldn't mean paying more, so it's lovely to know that resonated with you.
Thank you as well for your feedback on our website and account setup as we're always looking for ways to improve, and comments like yours really help.
We hope the number transfer goes just as smoothly, and if you ever do need us, our UK-based customer support team will be happy to help. We look forward to hearing how your daughter gets on with the service, and hopefully welcoming you to Ecotalk too in the future!
Thanks again for choosing Ecotalk and for supporting our mission to help restore British wildlife!
Trouble free switch
Trouble free switch. Set price no increases. Easy instructions and follow up. Nice to help wildlife too.
27 juni 2026
Antwoord van Ecotalk
Thank you Terrence for leaving this great review! It's great that the switch was hassle free with clear instructions. It's lovely to hear that you value both our no price hike guarantee as well as the work we do to help wildlife and nature. Thanks for choosing Ecotalk!
A win win all round
Great to support a company doing things for our British wildlife.
Changing over from our old supplier was very straightforward and a new SIM card was delivered with easy to follow instructions. Kept the same number with no issues and connection with ecotalk is better than before as we now get 5g everywhere as opposed to only 4g previously. Very happy all round.
23 juni 2026
Antwoord van Ecotalk
Thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that switching to Ecotalk was so straightforward and that you were able to keep your number without any hassle. It's even better to know you're enjoying improved 5G coverage compared to your previous provider.
Your support means a great deal to us. Every customer who chooses Ecotalk helps us continue supporting projects that protect and restore British wildlife, so it's fantastic to know that this is something you value too!
Thanks again for choosing Ecotalk!
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