Everything was well-explained on the website, very easy and worked as expected. I'm enjoying seemingly better coverage at home than I had before, no problems anywhere a few weeks in. It's great valu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ecotalk have been super smooth migrating to from my previous network. I spoke with Yasmin today who transferred over old number so I could keep it, and she clearly set expectation about what would hap... Toon meer
Bedrijf heeft geantwoord
I switches 3 months ago and waited before I made this review. I have never been happy with any of my previous mobile carriers. What attracted me to EcoTalk was it's ethical and ecological focus; UK Ca... Toon meer
Bedrijf heeft geantwoord
Ecotalk was so much cheaper than our previous providers I thought there must be a hidden catch! However, having switched a couple of months ago I can confirm that my husband and I are both really plea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ecotalk is the world's only network operator to use its profits to protect nature 💚 We were set up to help protect nature in Britain. Instead of paying our profit to shareholders, we invest it in projects that benefit Britain’s natural ecosystems, from woodlands to wildflower meadows, and scrubland to rainforests.
Contactgegevens
Ecotalk Limited, Lion House, Rowcroft, GL5 3BY, Stroud, Verenigd Koninkrijk
- 0333 800 5500
- home@ecotalk.co.uk
- ecotalk.co.uk
4,7
Uitstekend
940 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Really glad I made the change
Everything was well-explained on the website, very easy and worked as expected. I'm enjoying seemingly better coverage at home than I had before, no problems anywhere a few weeks in. It's great value, nice to know the price won't change on me, and a big added bonus that this money goes into great rewilding projects.
22 april 2026
Antwoord van Ecotalk
Thank you for your lovely review Amy! We’re so glad you made the switch too!
It’s great to hear everything was clear and easy to follow, and that your service has been smooth from the start. We’re really pleased you’re enjoying the value and price certainty, and of course, the added impact your plan is making by supporting rewilding projects. Thanks for your support!
Smooth and easy transfer
Ecotalk have been super smooth migrating to from my previous network. I spoke with Yasmin today who transferred over old number so I could keep it, and she clearly set expectation about what would happen and when. The tariff is really competitive, and all the while my business is passively helping to protect nature - win win.
23 april 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you Shaun for this kind review. We're pleased Yasmin was able to provide clarity on the number transfer process. We're also happy to hear that you're happy with both the cost and the positive impact your custom has!
Fantastic Service and Cause!
I switches 3 months ago and waited before I made this review. I have never been happy with any of my previous mobile carriers. What attracted me to EcoTalk was it's ethical and ecological focus; UK Call Centre and use of profits for societal and environmental benefits. Super happy with the service and highly recommend. For me 4G was a better option. You will need to change some settings to leverage this. Improved signal in my area.
23 april 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you for taking the time to share your experience after a few months with us and for offering valuable insight to others that may be considering joining us.
We’re so pleased to hear that our ethical approach, UK-based customer service team, and commitment to supporting environmental and social causes were what drew you to Ecotalk and even happier that the service has lived up to your expectations.
It’s great to know you’ve found 4G works better for you and that you’re seeing improved signal in your area. As you’ve mentioned, a few simple settings changes can really help get the best performance, and our team is always here if you ever need a hand with that.
Thanks again for your recommendation and for being part of the Ecotalk community!
Very easy transfer from my previous…
Very easy transfer from my previous provider. Friendly helpful customer services staff. Good choice of tariffs and the profits are going to a much needed cause. Very highly recommended ⭐️
30 maart 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you so much Sally for recommending us! We’re really glad to hear that your switch to Ecotalk was smooth and that our team could make the experience a positive one for you. It’s great to know you’re happy with our tariffs too and even better that together we’re supporting causes that really matter.
Antwoord van Ecotalk
Thank you so much for your kind words Paul! We’re really glad to hear you found the process so easy and smooth. It’s never too late to make a positive change and we’re thrilled you’ve joined us. Welcome to Ecotalk!
I wrote a negative review before
I wrote a negative review before, however the problem was my mobile phone. I cannot fault the Customer Service and the network now.
Apologies for that.
21 april 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Ann, thank you for taking the time to update your review and for your honesty. We really appreciate you clarifying the situation, and we’re glad to hear that you’re now happy with both our customer service and network. If you ever need any further support, we’re always here to help. Thanks for being with us!
Make the change, it’s worth it
So easy to organise and swap over with current mobile number. Have a great signal and helping nature, so what’s not to like.
4 april 2026
Antwoord van Ecotalk
Hi Caroline, thanks for your great review. We’re glad the switch was easy and that you’re happy with your signal and our support. If you need anything, we’re here to help. Thanks for choosing Ecotalk!
What a breath of fresh air this company…
What a breath of fresh air this company is. I can't think of anything I'd rather a company use their profits on than funding nature reserves, especially having seen the recent footage of beavers being reintroduced. It's amusing to me that although this company uses hold music that I actually want to listen to (birdsong) and not make me want to cut off my own ears, answer the phones so quickly that I don't actually get to listen to the hold music 😂 And when they answer, they are 'normal' human beings from a UK call centre who are helpful and coherent. A rare thing from a customer service call these days....
20 april 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Corin, thank you for such a thoughtful review! We’re really pleased you value the way we operate and support environmental initiatives. It’s great to hear you’ve noticed the impact of those efforts. We’re also glad your experience with our customer service team has been positive. We focus on keeping support efficient, clear, and easy to access, while maintaining a friendly human approach when you need us. Welcome to Ecotalk! 😊🍃
The most AMAZING customer service.
Ecotalk is great -I recently needed to purchase a data bundle and upgrade my tariff, and the entire process was effortless. It is refreshing to find a company that balances great values with such high standards. Yasmin, the operator I spoke with, was absolutely delightful and helpful. I highly recommend Ecotalk for their brilliant service.
20 april 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Jason, thank you for your lovely feedback! We’re pleased to hear everything was handled smoothly and that you received helpful support from the team. We aim to keep things simple and efficient while still offering friendly, reliable assistance whenever it’s needed, so it’s great to know this came across in your experience. I will be sure to pass your kind comments on to Yasmin! Welcome to Ecotalk!😊🍃
Antwoord van Ecotalk
Hi there, thank you for taking the time to leave a review! We’re really pleased you’re getting strong coverage and good value from the network, and we appreciate your support. Welcome to Ecotalk!😊🍃
Stopped working
It worked well for a couple of days, but then totally stopped working. I was on holiday in Edinburgh, and suddenly had no way to do anything on my phone. Couldn’t book train tickets, find a hotel room… I went to an EE shop to see if they could help, but even after about two hours of trying it still didn’t work. I signed up to EE because I can’t mange without a working phone. It was a horrible experience. I had to change my phone number, which is annoying. I’my disappointed as I joined Ecotalk because if it’s great ecological basis.
17 april 2026
Antwoord van Ecotalk
We’re really sorry to hear about your experience — that must have been incredibly stressful, especially while you were away in Edinburgh and relying on your phone for essential things like travel and accommodation.
This is certainly not the level of service we aim to provide, and we completely understand your disappointment, particularly given the circumstances and the inconvenience of having to change your number.
We’d really like the opportunity to look into this further for you and see what may have gone wrong. Please could you give our customer service team a call so we can investigate and do our best to help?
Feel good factor
Great company. Time your existing number transfer over week days, not weekend and dancel your old contract direct debit when number is transfered.
1 april 2026
Antwoord van Ecotalk
Hi there, thank you for your 5* review! We’re glad the transfer process went smoothly for you and appreciate you highlighting how timing and managing the old contract can help make things even easier. Welcome to Ecotalk!😊🍃
Really pleased I switched to Ecotalk
Very affordable contracts, great mobile coverage, and the customer service is excellent. The genuine conservation work they do wirh their profits is the main reason I joined.
18 april 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi there, thanks for taking the time to leave your feedback. It’s great to hear you’re happy with the coverage, value, and support from the team. Welcome to Ecotalk!😊🍃
I get better reception in my rural area…
I get better reception in my rural area (welsh boarders) than i did on Vodafone, it costs me half the price, the staff are friendly and available on the phone, the switch is easy AND it's good for nature.
It's all wins.
Oh, and i'm not locked into a 12-24 month contract like I was at Vodafone.
17 april 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Kim, thanks for sharing your experience and for your 5* review! It’s great to hear the service is performing well in your area and that the switch has been straightforward. We’re also pleased you’re finding the support team easy to reach and that the flexibility of our plans is working better for you. Welcome to Ecotalk!😊🍃
Great Mission, Zero Signal
I support the company’s mission, but the total lack of network coverage at my workplace has rendered the service unusable, forcing me to pay for a second SIM from another provider. Despite contacting the help desk twice to request a pro-rata refund, my request was denied on the grounds that signal provision is not a contractual responsibility. Ironically, the company attempted to follow up via phone, later sending apologies for being unable to reach me—a circular logic that only highlights the exact issue I am reporting. Relying on restrictive terms and conditions to justify charging for a non-existent service is frankly unacceptable.
3 april 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you for taking the time to share your feedback. We’re really sorry to hear about the difficulties you’ve experienced with network coverage at your workplace — we understand how frustrating and inconvenient that must be, especially when it’s impacted your ability to use the service as expected.
We’d like to clarify that, as outlined in our Terms & Conditions, network coverage is dependent on external factors and third-party infrastructure, and for this reason we’re unable to offer credit or refunds for loss of service in specific locations. That said, we completely appreciate how disappointing this situation is.
We’re always working to improve the overall experience for our customers, and your feedback has been shared internally.
Brilliant Customer Service
Firstly, I love that the account page keeps you updated throughout the number porting process, so I could see immediately (and clearly) that my number port had failed.
I called in to check how to resolve this, and had the absolute pleasure of speaking with Ella, who got it all re-processed and advised me of the next steps/what to look out for. 10/10!
17 april 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Niko, thank you for your kind 5* review! It’s great to hear the account updates helped keep things clear during the porting process. I'll be sure to pass on your feedback to Ella! Welcome to Ecotalk!😊🍃
A win win decision!
Ecotalk was so much cheaper than our previous providers I thought there must be a hidden catch! However, having switched a couple of months ago I can confirm that my husband and I are both really pleased with the service provided by Ecotalk. Amazing value for money and very helpful advisors on the couple of times I needed some advice. Not only are we saving money but also helping the environment. Definitely a win win decision!
1 februari 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Anne, thank you for your review! It’s great to hear the switch has worked out well and that you’ve found both the service and value to be strong.
We’re also pleased our team has been helpful whenever you’ve needed support. Knowing the service is delivering on both cost and environmental impact is exactly what we aim for. Welcome to Ecotalk!😊🍃
Super fast response and resolution
Really good fast response to my call, with minimal waiting time.
The issue was then clearly understood by Shannon who did a lovely job of getting it sorted straightaway.
Couldn't have asked for a quicker and better outcome.
Such a really good company.
12 februari 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Mark, thank you for taking the time to leave your feedback. It’s great to hear that your query was dealt with promptly and resolved without delay.
We’re pleased Shannon was able to assist you effectively - your comments will be shared with her! Thanks for your support!😊🍃
Porting of my number took a bit longer…
Porting of my number took a bit longer than anticipated
30 maart 2026
Antwoord van Ecotalk
Hi there, thank you for your review! We’re pleased to hear your number transfer has now been completed, and we apologise for the delay in getting this resolved.
We appreciate your patience and understanding throughout the process. If you need anything further, please don’t hesitate to get in touch. Welcome to Ecotalk!😊🍃
So happy with Ecotalk!
So happy with Ecotalk! Sim arrived the day after ordering one, switching to them as my provider was super quick and easy. I love how my bills are going towards funding nature and rewilding projects, instead of some greedy shareholder's pocket! Also Sheri in customer service was great when I emailed to check something with her. Fab all round! 5 stars, Ecotalk.
16 april 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi there, thank you for taking the time to leave such a thoughtful review. It’s brilliant to hear that everything from getting started to settling in has been a smooth experience. We'll be sure to pass your kind comments onto Sheri! Welcome to Ecotalk!😊🍃
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