I switched to Ecotalk a year ago purely because they're green. I totally fell for the idea that my mobile network would be spending my fees on rewilding and helping wildlife. It's been a great experie... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've just switched to Ecotalk after many years with Giffgaff. What a pleasure to actually interact with humans rather than chat bots running around in circles! The transition was seamless and I loo... Toon meer
Bedrijf heeft geantwoord
I love hearing Chris Packam's answering mesage to the call and who is also the chief ecologist. All profits go to buying land and using it to bring the most biodiversity to the land. Its a bit more... Toon meer
Bedrijf heeft geantwoord
Firstly, let me say that the telephony service that they deliver is absolutely excellent and very good value for money. The speed on the EE based service is excellent. I needed to contact them to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ecotalk is the world's only network operator to use its profits to protect nature 💚 We were set up to help protect nature in Britain. Instead of paying our profit to shareholders, we invest it in projects that benefit Britain’s natural ecosystems, from woodlands to wildflower meadows, and scrubland to rainforests.
Contactgegevens
Ecotalk Limited, Lion House, Rowcroft, GL5 3BY, Stroud, Verenigd Koninkrijk
- 0333 800 5500
- home@ecotalk.co.uk
- ecotalk.co.uk
4,7
Uitstekend
1K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
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Super professional and friendly service
I switched to Ecotalk earlier this year. Whilst it hasn't been issue free I rate organisations on how they respond when there are issues not when everything is hunky dory.
On every occasion I have needed to contact them I have been treated to friendly, helpful, courteous and professional personnel. I have also actually managed to speak to a human being rather than some chatbot which is really refreshing.
18 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you for taking the time to share such a thoughtful review. We really appreciate your understanding that, while issues can sometimes arise, it’s how we respond and support our customers that matters.
We’re delighted to hear that our team has consistently been friendly, helpful and professional whenever you’ve needed us.
Thank you for choosing Ecotalk!
I recently switched to EcoTalk from O2…
I recently switched to EcoTalk from O2 and I have been thoroughly impressed with all aspects of their service.
Network coverage is very good, it feels great that my money is going towards making a positive change rather than making rich people richer, and their customer service team are excellent.
Having come from O2 (who have a strong reputation for customer service), I wasn't sure what kind of experience I would have, but the team are knowledgeable, patient, understanding. They are, without doubt, the main reason I am giving EcoTalk 5stars and recommending them to my friends and family.
10 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you so much for taking the time to share such a thoughtful review! It’s fantastic to hear that you’ve been impressed with every aspect of your Ecotalk experience, especially after making the switch from O2. We’re really pleased that you’ve found the network coverage to be strong and, most importantly, that you feel good about where your money is going. Your kind words about our customer service team genuinely mean a lot. We’re incredibly proud of the people behind Ecotalk, so hearing that their knowledge, patience and understanding have made such a difference is wonderful to hear.
Thank you again for choosing Ecotalk, Simon, and for recommending us to your friends and family. It means a huge amount to the whole team. 💚
Easily the best SIM I have ever had and…
Easily the best SIM I have ever had and would 100% recommend going with them.
My only gripe is that they don't provide home broadband as I really really want them to start providing that as a new service so that I can swap everything over to them.
Please use them for your mobile phone and then please ask them to start providing home broadband too :)
17 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you so much for the fantastic review! 💚 It’s brilliant to hear that you think Ecotalk is the best SIM you’ve ever had and that you’d recommend us.
And we absolutely love your enthusiasm for home broadband! We’ll make sure your request gets passed on to the team.
Thanks again for supporting Ecotalk and spreading the word! 🌱
Brilliant, ethical company
Brilliant, ethical company with excellent, personalised customer service. I had a query about my data usage and account setup and the ECOTALK employee sorted my queries in one simple phone call. I've been with ECOTRICITY and ECOTALK for years and cannot recommend them highly enough.
16 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Susanna,
Thank you so much for your fantastic feedback!
We’re delighted to hear that we were able to resolve your queries quickly and make sure everything was clear for you. It’s wonderful to have your continued support over the years, and we really appreciate you taking the time to recommend us.💚
Efficient Wait Time & Excellent Service
I greatly appreciated that I wasn’t on hold too long. It shows to me that the Ecotalk team care about assisting their customers and appreciate their time. The customer service expert that I spoke with, Ella was extremely helpful. She gave me all the details that I needed in a calm and kind manner. I came away really glad I was able to have my query answered in a friendly manner, I hope all the other EcoTalk team members are just as good as Ella.
16 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Arrandhev, thank you so much for your wonderful feedback!
We’re really pleased to hear that you had such a positive experience with our customer service team. We’ll be sure to pass your kind words on to Ella — it’s always lovely to hear when a member of the team has made a difference!💚
The signal coverage from this provider…
The signal coverage from this provider is great, so much so I'm using it for both my main and back up phones when out and about! I bought it as a back up, but when my main contract is up, I'm putting my main phone on it too.
1 mei 2026
Antwoord van Ecotalk
Hi Diane,
Thanks so much for taking the time to leave us such lovely feedback!
It’s great to hear that you’ve been impressed with the coverage and that Ecotalk has become your go-to for both phones. We’ll be very happy to have you fully switched over when the time comes! 💚
Incredible deal
Incredible deal, ethical and great customer service.
15 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Margaret,
Thank you so much for taking the time to share your feedback! We’re delighted to hear you’ve had such a positive experience with Ecotalk. It’s fantastic to know that you’ve been happy with both our service and what we stand for. Welcome to Ecotalk!💚
Very impressed with customer service
Very impressed with customer service. Quick to reply to email and dealt with query very quickly. The plans are simple to understand, no hidden anything. Very glad I moved.
14 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
We’re delighted to hear you’ve been impressed with our customer service and that we could resolve your query quickly.
It’s also great to know you’re finding our plans simple and transparent. We really appreciate you choosing Ecotalk and are so glad to hear you’re happy you made the move.
no issues
no issues, just clear honest service, well over a year now, very happy and love the facebook updates on natrure
15 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
It’s fantastic to hear that you’ve been with Ecotalk for over a year and have been so happy with our service.
We’re really proud to offer clear and honest service, so it means a lot to know that this has been your experience.
The switch was easy
The switch was easy, although the error messages on the form was a bit confusing.
The initial communication was really good but I didn’t get any message to say that my old number had migrated successfully. I was still giving out the temporary number until someone read back my old number as the one dialled from. Otherwise very simple.
26 augustus 2026
Antwoord van Ecotalk
We’re really pleased to hear that switching to EcoTalk was easy and that you found our initial communication helpful.
We’re sorry that the error messages on the form were confusing, and we also appreciate your feedback about the lack of confirmation when your number had successfully migrated.
Thanks again for choosing Ecotalk!
Just brilliant
As a massive believer in their cause, I wanted to give Ecotalk a try and I'm so glad I did. I've had a couple of interactions with customer services due to lost phones, etc. - nothing service related. It's refreshing to have genuinely helpful people do what they say they are going to do and so quickly too. The big networks could learn a thing or two!
14 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Dan,
Thank you for such a thoughtful review!
We’re really pleased our team has been able to make things easier when you’ve needed a hand. Your support means a lot to us!
Thanks for being with Ecotalk!
Straightforward switch from previous…
Straightforward switch from previous provider, sim arrived promptly.
Love the ethos of the company.
27 augustus 2026
Antwoord van Ecotalk
Hi Eileen,
Thank you for your kind words!
We’re delighted everything went smoothly and that our values resonate with you.
Thanks for choosing Ecotalk!
Good for nature and my wallet!
I was at the end of my contract and was keen to do something positive for wildlife conservation so I switched to Ecotalk. It was so easy and the team was so helpful. I have halved the cost of my monthly contract for an equally good service (through EE) with the added pleasure of knowing my payments are supporting nature recovery.
8 juni 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Peter,
Thank you so much for your wonderful feedback!
We’re delighted the switch was so simple and that our team could make the process easy for you. It’s fantastic to know you’re enjoying great value while also helping support nature recovery.
Thanks for choosing Ecotalk!
Antwoord van Ecotalk
Hi David,
Thank you so much for your positive feedback!
We’re delighted you like what we’re doing and really appreciate your support.
Thanks for choosing Ecotalk!
Fantastic customer service
Fantastic customer service. Promptly answered by a real person and addressing the issue accurately. So impressed. What a great company!
9 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Nick,
Thank you for your fantastic feedback!
We’re so pleased you received prompt, helpful support and that we could resolve your issue accurately. Your kind words mean a lot to our team!
Thanks for being with us!
What a breath of fresh air
What a breath of fresh air: I emailed a question, received a personal response and problem solved. Thank you EcoTalk .
10 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Debbie,
Thank you so much for your wonderful feedback!
We’re delighted we could help resolve things quickly and provide the personal service you deserve. We really appreciate your support!
Thanks for being with us!
Great customer service!
Great customer service and really easy contract switch, even keeping my number - everything was made so easy.
11 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Emily,
Thank you for the lovely feedback!
We’re so pleased everything went smoothly and that the switch was made easy for you. It’s great to know you are happy with the service, and we really appreciate your support!
Thanks for being with us!
Great customer service, great company
Great customer service, easy switchover. Love the focus on helping the environment.
25 augustus 2026
Antwoord van Ecotalk
Hi Ruth,
I am delighted to hear that you had such a smooth experience! 🌱 Thank you for your kind words and for supporting our efforts to make a positive difference for the environment.
Thanks for choosing Ecotalk!
Poor service on data and roaming when abroad
I started a contract with Ecotalk in July. I was very exited to use a mobile network that could give back to the natural world. Unaware of the data policy abroad, I quickly run out of data and roaming. I called A british number 4 time in 14 day time and, despite they say they have unlimited text and data for UK numbers I have been charged £2 per day. One day they charged me £2 because I called Ecotalk to have explanation on how to proceed. The call didn't go trough, nevertheless they charged me £2. They charge you just if you push the green button! After calling them few times, they refunded me £4 for the unsuccessful calls at least.
Regarding the data; I did try to use it but It never worked, nor to send WhatsApp messages not to consult internet. It was working only when I was connected on a Wi-Fi or using my wife hotspot. Nevertheless I have been charged. Substantially they charged me for the service that a different provider was giving me. It is disappointing to find out that you can be charged so easily for a service that doesn’t work properly. Be careful if you use your phone abroad.
5 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi there,
Thanks for taking the time to share your experience. We’re sorry that your first experience of using Ecotalk abroad was frustrating, particularly when your roaming data wasn’t working as you expected.
We’re pleased we were able to refund the £4 relating to the unsuccessful calls, and we’re sorry for the inconvenience caused.
We’d also like to clarify the £2 daily charge, as we appreciate our roaming arrangements may not have been clear. All our bundles include unlimited calls and texts to standard UK numbers, but when roaming in Europe, calls, texts and data are covered by a flat £2 daily roaming charge when used. This means the charge isn’t applied to each individual call.
We’re particularly sorry that you weren’t able to get your roaming data working while you were away. We would always encourage customers experiencing problems abroad to get in touch with us, as our team can help troubleshoot roaming issues and, where possible, get things working again.
We’ve since spoken with you directly and hope we’ve been able to address some of your concerns. We really appreciate the feedback, and we’ll continue to work on making our roaming information as clear as possible so customers know exactly what to expect when travelling.
Thanks again for bringing this to our attention.
Ecotalk Team
I've just joined this great…
I've just joined this great organization - where profits are not fed into shareholders pockets but rather into the environment.
I had reason to contact them at the start of my contract and I received excellent customer support - response time, clarity and helpfulness. I hope that this enterprise will grow from strength to strength.
10 september 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you for this wonderful review Jane! We are pleased that our mission resonates with you and glad that you received excellent customer service from our team. Thank you so much for your support - we're very happy to have you with us!
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