I switched to Ecotalk a year ago purely because they're green. I totally fell for the idea that my mobile network would be spending my fees on rewilding and helping wildlife. It's been a great experie... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great coverage at a low cost and every time I've contacted customer services they've been brilliant, got through really quickly and helped me with what I needed every time. Plus you get a welcome mess... Toon meer
Bedrijf heeft geantwoord
I've just switched to Ecotalk after many years with Giffgaff. What a pleasure to actually interact with humans rather than chat bots running around in circles! The transition was seamless and I loo... Toon meer
Bedrijf heeft geantwoord
I love hearing Chris Packam's answering mesage to the call and who is also the chief ecologist. All profits go to buying land and using it to bring the most biodiversity to the land. Its a bit more... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ecotalk is the world's only network operator to use its profits to protect nature 💚 We were set up to help protect nature in Britain. Instead of paying our profit to shareholders, we invest it in projects that benefit Britain’s natural ecosystems, from woodlands to wildflower meadows, and scrubland to rainforests.
Contactgegevens
Ecotalk Limited, Lion House, Rowcroft, GL5 3BY, Stroud, Verenigd Koninkrijk
- 0333 800 5500
- home@ecotalk.co.uk
- ecotalk.co.uk
4,7
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent company
Been with this company for several years now - excellent, reliable coverage, excellent customer service, and v. legit on the eco stuff.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Artemis, thank you for your kind review and continued support! We really appreciate your support and love knowing that what we do matters to you. Thanks again for your support!💚
eSims are easy
All went through relatively smoothly.
I went for the eSim option and the process was very quick indeed. I was a bit confused a one point but this was quickly sorted. Don't hesitate to go for eSim if your phone supports it. Its easy and no plastic!!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Claire, thank you for taking the time to share your experience!
We’re delighted to hear how quick and straightforward you found the eSIM process. Welcome to Ecotalk!💚
Great service, & as an elderly disabled environmentalist, perfect for me & the environment.
Great service & as an environmentalist with home wifi & energy provided by Ecotricity, this was ideal for me. About half of what I was paying another provider, with a large amount of data I didnt use. And as a mostly elderly hoisebound disabled person, this was perfect. Also, with profits used for vital wild life projects, instead of fat cat wallets. Definitely 10 out of 10!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Mike,
Thank you so much for your 5* review!
We’re delighted that our service has been a great fit for you, both in terms of value and our environmental approach. It means a lot to know that you appreciate the work our profits help support, and we’re incredibly grateful for your 10/10 rating!
Thanks for choosing Ecotalk!
Great mobile company with an ethical…
Great mobile company with an ethical basis - simple to use on a rolling 30-day contract.
24 april 2026
Antwoord van Ecotalk
Hi Keir,
Thank you for your lovely feedback! We’re so pleased you’re enjoying the simplicity and flexibility of our service. It’s great to know our ethical approach is something you value too.
Thanks for being with us!
Superb value for money
Superb value for money, responsive and courteous customer service - questions resolved in one call. No faffing.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi there,
Thank you for the fantastic feedback! We’re delighted that our team could provide quick, friendly and straightforward support. It’s great to know we could resolve everything in one call, and we really appreciate your support.
Thanks for choosing Ecotalk!
The easiest switch and great coverage
The easiest switch and great coverage. When I needed to ask a question I got a real person on the phone, who advised me without a lot of corporate guff or sales pitch. If only there were more companies like Eco Talk.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Taftina,
Thank you so much for your kind words! It’s fantastic to hear that you found switching easy and that our team was able to provide helpful, straightforward advice. We really appreciate your support and taking the time to share your experience with us.
Thanks for being with us!
Really difficult process and unclear…
Really difficult process and unclear instructions on transferring to the new sim. Now without any telephone and unable to phone Ecotalk - the irony
26 juli 2026
Antwoord van Ecotalk
Hi Bronagh,
We’re sorry to hear you’ve had such a difficult experience transferring to your new SIM. We appreciate how frustrating it is to be left without service, particularly when this also prevents you from contacting us by phone.
We’ve emailed you directly so we can look into this and help get things resolved.
Five star service
The people in their team couldn’t do more to assist and resolve issues (probably my own doing)… five stars and then some… support & communication was fabulous.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you so much for the fantastic review! ⭐️ We’re really pleased to hear that our team were able to help get everything sorted and that you found the support and communication so good. We know things don’t always go to plan, so we’re always happy to help get things back on track. Thanks again for choosing Ecotalk and for the five stars! 💚
Fantastic on many levels
Fantastic on many levels: incredible price, ethical, and outstanding customer service from the amazing Sheri today. I am very grateful for her calling me back this afternoon. I trust a bonus will be heading her way.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Thank you Rob for this wonderful review! We’re delighted to hear that you’re happy with the price, our ethical approach and especially the customer service you received from Sheri. We’ll certainly make sure she sees your lovely feedback! 😊 Thanks again for choosing Ecotalk and for taking the time to share your experience.
The Sustainable Choice
Driving sustainable solutions through good service, effortless switching, and investing in nature projects.
25 juli 2026
Antwoord van Ecotalk
Hi Callum, thank you for your 5* review!
We really appreciate your support and are so glad you’ve had a positive experience with us. Thank you for choosing Ecotalk!💚
FABULOUS! 100% recommend.
I called the team to confirm my change of number was all going through fine. The lady I spoke to was very polite, clear and confirmed it was all fine.
The whole process was super easy, connection is much better than my previous provider SKY, and much cheaper. Plus your doing good foe the plant, what could be better.
Fantastic all round!
27 juli 2026
Antwoord van Ecotalk
Thank you Natasha for this lovely review! We are pleased that the switch went smoothly for you and that you are enjoying both a better price and connection. Thank for for your feedback on our team member, she'll be pleased to hear it! Thank you for supporting nature with Ecotalk!
Easy to switch, improved service
Easy to switch, SIM arrived quickly, instructions were clear, reception where I live is now a lot better
27 juli 2026
Antwoord van Ecotalk
Hi Thomas, thank you for your review!
We’re so pleased the switch was straightforward and you’re now enjoying better reception at home. Welcome to Ecotalk!💚
Outstanding service
Phoned up, didn't have to wait long at all and could not have been more helpful with my problem - which I had caused! Also gave more help and advise about other things as well.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Carol, thank you for taking the time to leave such a wonderful review!
We’re delighted to hear that our team was able to help quickly and get everything sorted for you.
It’s lovely to know you felt well looked after, and we’ll be sure to pass your kind words on to the team. Thanks for choosing Ecotalk!💚
A1 Customer Service
Smooth transition and very helpful and friendly person helped me re-set my phone when I had problems. Much better signal than I had before too.
25 juli 2026
Antwoord van Ecotalk
Hi there, thank you for your review!
It’s wonderful to hear that you’ve had such a positive experience with the Ecotalk team and that we could help get you back up and running. Welcome to Ecotalk!💚
Efficient
Efficient, speedy delivery of SIM card, and a beautifully simple unmessy account website.
23 juli 2026
Antwoord van Ecotalk
Hi Matthew, thank you for your 5* review!
It’s great to hear you’ve had such a positive experience with Ecotalk and that everything has been easy to manage. Welcome to Ecotalk!💚
The reception is good
The reception is good. They were very helpful when I called customer services.
24 juli 2026
Antwoord van Ecotalk
Hi Clive, thank you for your kind review!
We’re really pleased to hear that you’re happy with the reception and that our Customer Services team were able to help when you got in touch.
Thanks for choosing Ecotalk!💚
I recently moved to Ecotalk from a…
I recently moved to Ecotalk from a different provider.
PROS
- an easy transfer process with speedy Sim card delivery
- the 5G speeds were very impressive
- ethical company
CONS
- I ended up paying more for less data so unfortunately this isn't really an economical option which is a shame but not surprising for 'ethical' alternatives
- there is no data rollover
- my data consumption is not that much but within a few days about 600mb were used out of 3GB which means I would be on track to running out of data. Not sure if there is a link between fast data speeds and more data consumption. I found myself having to disable mobile data intentionally which I've never done before.
- sometimes there would be either no signal or it would say E for Edge (which I believe is super duper slow 2G data), in places where normally I would get data
VERDICT
A company with noble intentions but not the best bargain you can find and if you are switching from other companies you may find you are paying more for less.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Sobaan, thank you for taking the time to leave such a detailed review. We’re pleased to hear that you found the switch to Ecotalk easy, that your SIM arrived quickly, and that you’ve been impressed with the 5G speeds.
We’re really sorry to hear that the experience hasn’t felt as good value for money as your previous provider. Unfortunately, we’re currently unable to match the prices of some other providers. We understand that we may not be the cheapest option out there, but at Ecotalk, 100% of our profits go towards protecting and giving back to nature.
We also appreciate your feedback around data rollover, data usage and the occasions where you’ve experienced an E/2G connection. Mobile signal and speeds can vary depending on location and network coverage, but we’d be happy to look into your particular experience and see whether there’s anything we can help with.
Thanks again for giving Ecotalk a try and for your honest feedback!💚
Antwoord van Ecotalk
Hi Peter, thank you for your review!
We’re really pleased to hear everything went smoothly with your switch. Welcome to Ecotalk!💚
I've been with EcoTalk for about 6…
I've been with EcoTalk for about 6 months now and it's absolutely no different from my previous provider in terms of service. Very happy I made the switch.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Ecotalk
Hi Andrew, thank you for your 5* review!
It’s great to hear that after six months with Ecotalk, everything has been working just as you’d hoped.
We’re really pleased you made the switch and are happy to have you with us! Thanks for choosing Ecotalk!💚
I am a techno phobe
I am a techno phobe. Quite high on the spectrum. With a little assistance and support from the lovely team, I made the change. I have never looked back. Excellent service and easy to join. I really reccomend joining.
23 juli 2026
Antwoord van Ecotalk
Hi there, thank you for taking the time to share your feedback!
We’re delighted to hear that our team was able to make the switch feel straightforward and reassuring for you.
Making a change can feel daunting, so it’s wonderful to know you felt supported along the way. We’re happy to have you with us and truly appreciate your recommendation. Welcome to Ecotalk!💚
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