ECPROF Reviews 599

carriage charge was incorrectly advised, invoice paid in full then was held to ransom for further freight charges
they should have owned the mistake and sent the goods out of goodwill.
disappointing!!
on a slightly better note the goods finally arrived and where suitable for purpose.
not sure if i would use them again.

Great service. From order to delivery the communications were great, and the fast FedEx delivery was unexpected but welcome. I'd buy from ecprof again.

Everything from the website process to the next day delivery was smooth and efficient. Will use again to be sure.

Delivered on time, excellent service. Thank you.

The team at ECProf are extremely reliable. When they say they will do something, you can be sure they will.

Absolute scammers. They accepted a return for a £70 item plus £10 shipping, unused and unopened. I simply changed my mind. They wanted to deduct money for a restocking fee, even though it hadn’t been opened. Made me jump through so many hoops to return it. It’s been three weeks and they have only refunded me £54 despite an email saying they’d refund everything bar shipping. DO NOT USE THIS COMPANY. Furious 😡

Good price, fast delivery and exactly what I ordered - all very impressive for my first order. Would happily use ECPROF again.

Excellent service from start to finish. Communication was phenomenal as they kept me updated. I intend to purchase more items in the future.

Order cancelled with out explanation. Very frustrating

I ordered 10 desk PC mounts from this company over 2 and a half weeks ago, and I am beyond frustrated with the entire experience. From the start, there has been zero communication or updates regarding my order. I received no shipping confirmation or tracking information, and when I tried calling, the phone just went straight to voicemail – there was no human to answer.

I then reached out via live chat last week, and after a long wait, I was told my order would arrive "early next week." When I contacted them again, I was told the items would arrive the following day, but they still couldn’t provide any tracking info or even tell me which logistics company would be delivering it. This lack of professionalism and poor communication is beyond unacceptable.

My office revamp is scheduled in just 3 days, and it looks like I won’t be receiving my items in time. It's clear that this company doesn’t care about customer service, and I feel like I’ve been dealing with unprofessional, incompetent employees. The live chat representative’s responses felt like something you'd expect from a scamming eBay seller, with poor English and vague answers.

The unprofessional person behind the live chat will make you wait over an hour just for vague responses

I highly recommend avoiding this company entirely. My experience has been a complete waste of time, and I’m still left without the products I paid for.

Great service with good value for money delivered on time.

We've done business with ECPROF for quite some time now and never had any problems. Delivery time is quick and the sales reps are always nice and try their best to help us with any matter. Overall a pleasant experience!

Easy to order. Communication was great, as when my original order was damaged in transit, a replacement was sent almost immediately.
A great service. Would recommend.

Quick Delivery and parts exactly as i ordered, i will shop here again

Very good service

I ordered a Plustek OpticFilm 8200i on 4th September 2024, received it on 11th September, decided it was not suitable and asked for a return authorisation on 18 September (within 14 days), for a full refund under the Consumer Rights Act. On that same day, a Customer Service person replied: "Hi, Thank you for your e-mail. Please consider this an interim reply, as we will get back to you with the information you need as soon as possible. I really appreciate your patience and cooperation in this case.”

Between 18 September and today, 10th October, I have still not received my return authorisation, despite numerous emails back and forth. This was not a warranty request; it didn't work the way I needed it to. Under the legislation, I do not need to provide a reason.

Fast, efficient service. Item as described.

Excellent customer service and delivery super fasr

Although my item was delayed, the team at ECPROF kept me well updated and informed throughout.