ECPROF Reviews 599

I ordered an Acer PD1520s data projector, and was delighted with the experience.

Price was excellent compared with other sources. Was quoted 4-6 business days, and it arrived on day 6.

There were no additional costs or charges , the whole experience couldn't have been better.

great service

failure to furfill an order, and requesting the client to forfeit their rights of cancelation.

Great ordering experience, communication and fast delivery.
Ordered a Brother Bluetooth label printer and had a smooth experience with great communication at all stages.
Would use again.

Very helpful, answered my qeries promptly and although delivery was scheduled for up to 3 days, it turned up exactly as expected within a day.

Terrible service with no transparency at all. I bought a printer and paid the stated price in full. Then their team emails me and says I cannot have the printer delivered unless I pay an extra £25. I was forced to pay an additional £25 for the delivery and they gave me a timeframe. They did not even stick to the agreed timeframe and now my delivery is 1 more week late ONTOP.

Their team need to have up to date information on their website to not ruin the customer experience and mislead us when we try to buy something!

Shipping was slow given the product was ordered 3 days ago.

Misleading, worse experience! Made an online order of an item which was plenty of them available in stock, then a day later got an email saying that the item is unavailable. It did change my plans and was wasted my time. I still have not returned my money back!
I will not recommend this company, don't get cheated by their pricing, they will not honor the committed sale!

A smooth way of ordering, also a product exactly what I wanted at a good price.
Speedy delivery too, highly recommended!

Attracted by very good price on our preferred printer, we were pleasantly surprised by the good customer service and prompt delivery. Would use again.

competitive pricing with good communication

Used this company to purchase an ioSafe G3 fireproof backup device to replace my ageing Buffalo drive.
Ordering was straight forward, price competitive and delivery excellent.
First off I was a bit put off as I had to agree to their NCNR terms not once but twice, however, knowing these terms had zero effect on my statutory rights of the Consumer Rights Act 2015 I proceeded and was happy with end result

After a minor initial missunderstanding, quickly sorted, all went well. Clear documentation, immediate progress updates, and quick delivery.

I recently purchased an Akasa Turing FX case from ecprof.com. This item was delivered to me on the 7th day following my payment as told. Well done!

Sales person are very good. Easy to communicate, assist on every step through the purchase

I am extremely disappointed and frustrated with ECPROF. They failed to inform me about customs charges before shipping, and when I tried to return the product because of these unexpected costs, they refused to accept the return. It is unbelievable — they offered no solution whatsoever and basically said “take it or leave it,” while still refusing to take it back.

Customer service was absolutely terrible. On the phone, the agent eventually just went silent and stopped responding. When I asked to speak to a manager, I was told none were available — only for her to immediately say she needed to speak to the manager herself. On chat, it was exactly the same story: no help, no accountability, no effort to resolve the issue.

An unexpected price increase of over 25% due to customs charges is more than a valid reason to return a product, yet they would not acknowledge this at all.

If you are in the Republic of Ireland, I strongly advise you NOT to order from them. You risk losing money because customs charges can be extremely high, sometimes even more than VAT, and you cannot reclaim them. Buy from within Ireland instead — you support local businesses and avoid dealing with companies like this.