Ede & Ravenscroft Reviews 2.355

Sadly the lack of organisation with regards to the official photography on my daughter’s graduation day caused her to wait for over an hour and forty minutes to get her photo taken. The queues were so long and everyone was put in one queue whether they wanted one individual photo or numerous family shots. We pre-booked and paid for the photos in April as we were advised this would save time on the day but even those who had not pre-booked were all allocated to the same queue. I spoke to a member of staff from the company who agreed that there was no organisation and she encouraged me to complain to the office. Due to the amount of time wasted, my daughter missed her post ceremony drinks and valuable memory making time either family who just had to sit around in the heat waiting.
I would be very loathe to use this company’s services again.

Staff are very supportive and respond to queries promptly. The quality of gowns were exceptional and reasonably priced. Once the order is dispatched it usually arrives next day. I was so worried with the 28day processing period but my items arrived within a week.

A bit expensive for a couple hour loan but the service was good and the gown quality

I had an issue caused by myself on my order. I found the customer service email on here and emailed them direct. Carl was very helpful and arranged for everything to be rectified immediately. Great customer service.

I ordered the Graduation Family Pack from Ede & Ravenscroft, expecting framed printed photos to be delivered to my UK address. Instead, I received digital images only — despite the fact that I had paid more and provided my postal address for delivery.

When I was prompted to pay an additional £8, I believed it was for extra images or improved quality — not a full conversion to digital. The upgrade process was misleading and not clearly explained.

I contacted customer service several times within the one-year period, but no one responded until after the deadline had passed. Now they are refusing a refund, even though I never received the service I originally paid for.

This has been a frustrating and disappointing experience, and I do not recommend them.

Had graduation photos taken 16th July. Failed to send digital photo to review. Raised log informing this. Then filled in a form (with a photo of me) as they informed me they need to find the images, emailed to ask how long process takes. NO RESPONSE!!! It is now 31st July. No further updates from them. The customer service helpline just goes straight to voicemail with no way of knowing how long you are holding on for. Have been trying to ring daily. Very upsetting as this is a once time occasion and as a mum and the person who has paid for this service I am appalled. I've tried reaching out on X too but still no reply. Very frustrating and your company is totally uncontactable. Do not recommend this company at all. Very very frustrated and upset

I was sweaty and nervous and my fitter made me chill

I would just like to see a big huge thank you to Sarah from and Kerry Murphy for their fantastic Care and help. We had a great time! they made our day very special. Many thanks sarah and Kerry.

Clear signage, quick process, helpful staff. Only constructive criticism would be to offer an extra smaller sized hat, I felt my hat was a bit loose, even with the pins.

So far my experience with Ede and Ravenscroft for Graduation hasn't been what I expected. In terms of gown hire services, it's nothing special; you're paying a high fee to hire a gown that arrives folded up and potentially creased.

But the real insight into their practices is evident in their photography "service". When arriving, they have people waiting to receive payment for photography at the door. The only question I was asked was how many were in my party (3 including me).
I was clearly told I would be charged a sitting fee that would then be taken off the final amount when ordering the package, and I would need the receipt. Nothing about a separation of what was charged, nothing about refundable or non-refundable, or that I was being charged an extra fee that I wouldn't be able to use later.

So you can imagine the surprise when my code from the receipt which notes £30 on it, and I was told would reduce my paid amount from the package, only reduced £20. So what happened to the £10?

The justification for this is that there were "banners" around on the day with this information. In fact, the banners were never pointed out on the day, and the people we interacted with were the ones who gave us information.

Ironically, their banners notes that for a party of up to three including the graduate, the fee should be £20. £30 is paid for larger parties or for 4 poses or more. But we were never asked about how many poses we wanted or about this difference in fee, we were simply asked how many of us there were and directly charged £30. So this was a mis-sold product, they had no right to decide on my behalf that I should be charged for more poses before any photographs were taken. This should have been asked at the very least, and it should have been made clear that only £20 out of the £30 paid would come off of the final photo package purchase.

Thankfully, they do have a better customer service team than the service on the ground, who understood the issue after a bit of back and forth and have indicated they will assist. So I'm adding an extra star for this reason, but really and truly all these issues could very easily be avoided.

So firstly the organisation simplicity and kindess of staff were astounding, and made my graduation a much calmer and more exciting experience. Reading other pieces of feedback a the chief complaint is price and photography. While the gown and hat are expensive, as it is a one off celebration I managed to justify it. In regards to photography, my personal experience was stellar, and the photos have come out excellent as a result. Only let down in my opinion is that I can only afford a few as the price does get quite steep. Overall, pricing is a gripe that I have come to understand and to an extent have accepted, but in terms of customer service there couldn’t have been more done.

Absolutely appalling. Have had to pay sitting fee twice as didnt appear on system despite proving money came out of bank account. Spent day after day trying to access photos. Still havent succeeded despite about 10 password changes and contact with customer service. Cant believe this could be so difficult. Has ruined what should be a special graduation experience. Still waiting to actually see some photos

Truly dissapointed felt like my photos were rushed and were not done to a professional standard, its just a money grab scheme for private photographers to earn money and monopolise at university graduations. The pricing for these crap photographs are shocking they even charge for extra enhancements like teeth brightening so bad its actually funny. My mother has taken better photographs then the ones they took on the day and those images were raw before she professionally edited them at home (she's a professional wedding photographer) and knows what she's doing. Truly embarassing for Ede & Ravenscroft as graduation is a big milestone for students and parents, we deserve our photgraphs to be professional taken as it is an importat day for us it takes alot of hard work to obtain a degree. This business was only interested in money and charging for every little thing for such low quality photographs and their subpar photographers. WHAT A JOKE!!

Talentless photographers at my graduation, photos are utter garbage but you don’t know that until a week after your graduation when you’re able to view them online, as they’re not shown to you on the day. £20 deposit to ensure they have your money regardless of how (un)happy you are with the service.

I was really looking forward to capturing special memories with a photography family pack, but the experience was rushed and underwhelming. Despite the high price, the photographer offered little guidance and seemed uninterested. We were hurried through, given minimal direction, had no chance to settle which is especially difficult with a baby, and a new family were brought into the booth before we had a chance to leave. Our photos are poorly framed, we’re not in the centre even though we were standing on the T (ironically the only guidance we received), and we’re clearly unprepared in some photos. Meanwhile, other families received more time, better direction, and could view their photos before leaving. What should have been a joyful memory is marred by a lack of care and professionalism.

Unbelievably expensive for a service with poor communication and low quality prints. Their staff was not clear that 20£ taken during photoshoot was a prepayment and not the payment for photographs. After the 20£ pay they charge 45£ per one digital image on their website for the RAW formats. Editing costs 20£ on top of that.. The print quality is awful for the price, I am sure any corner print shop will do better job for a 5£. I don’t understand the universities who lets these kind of companies to scam their own graduates. This is surely a greedy monopoly that needs rearranging.

This company is opportunistic and greedy. They use the once-in-a-lifetime experience of graduation against you by charging extremely high prices, as they know excited graduates with pay. They are the only gown hiring company your university endorses, which is fine, but on top of this, they charge £20 for pictures on the day, followed by £45 for ONE digital image when you go to order, and £20 for further digital enhancement on the image. Furthermore, if you want to keep all of your images and print them in frames, expect to pay a couple of hundred pounds as well as £10 delivery, which can take up to 6 weeks. They use every opportunity to charge you extortionate prices for a mediocre service.

This was the most disappointing experience I've encountered. The quality of the photographs was subpar, and I was provided with the incorrect gown for the ceremony. Customer service was unsatisfactory, and I paid £200 for their services. It appears that they have a monoply in the university graduation market.

Despite their presale claims – digital images will not be edited or framed correctly

*This review has been updated following lengthy correspondence with their customer service department*

If you buy digital images, they will not look ‘professional’. You will not be able to hang them on your wall. Unfortunately, this company are awarded your customer by the universities, you are not afforded the luxury of choice, so there is little incentive for them to provide a good service.

The image I received had not been properly framed at the point of capture nor had it been edited to correct the photographer's poor composition. Red carpet and the bottom of the backdrop stand were clearly visible at the bottom of the image. It could not be described as a professionally finished image.

The image I received was so bad I genuinely thought it had been sent to me in error. I was told this was entirely intentional. Initially I was told:

“We do not crop digital images as you are purchasing the rights to the entire image.”

They later said:
“Digital images are not always cropped to allow the option to print or to be used on social media.”

Both utter nonsense. I suspect the truth is that it takes a long time to properly edit and finish your photos and they simply can’t be bother!

After posting this review, requesting a refund, and sharing screenshots of their presale promise of images “edited, colour balanced, and cropped correctly” with their customer service team and trading standards, they eventually sent me an edited version.

Mobile phone cameras are excellent now, and we are all able to frame a portrait image without capturing the carpet! My advice is save your money, find a nice backdrop and get a friend to take your photo on the day — chances are, it will be better composed than the so-called 'professional' images provided by Ede & Ravenscroft.

The Consumer Rights Act 2015 states goods must be ‘as described, of satisfactory quality, and fit for purpose’. If you too have fallen for this scam, my advice would be to report the matter to Trading Standards and your university. With enough reports, they may be forced into providing professionally finished images, or at least a more honest product description. Or better yet, your university might find an alternative provider!

Disappointed with quality. Photographer did little to ensure a polished look when photographing for my graduation photo. I have multiple flyaway hairs and it overall looks messy and unprofessional. I made a special trip for photographs as well and paid extra to hire a gown for a second time for this. Would have paid for digital print to Photoshop bad hair but prices are extortionate and I would then not have the embossed frame to put them in.