Eden Hall Spa Reviews 

My friend and I absolutely loved our twilight spa experience at Eden Hall from start to finish!

All the facilities are amazing - so much to use and enjoy, everything was spotless and beautifully maintained. The atmosphere is fantastic and so relaxing.

The meal was also delicious!

We were very impressed with everything and will definitely be coming back. 100% recommend!

The management team of here and Hoarcross have been very unpleasant to deal with on multiple occasions to the point of it being really quite upsetting. It has been nothing short of harassment and bullying and on account of this I cannot recommend this place for the safety of your mental health, oh my can they manipulate. I don’t know if it’s a family or what, but be on your guard if you ever have to speak with them. They deserve no custom at all.

A lovely place to relax with great facilities and very friendly helpful staff. Excellent food, we had the pancakes for breakfast (extra charge) and the 3 course lunch was so tasty. I think the rooms where you go for lunch need a bit of TLC, bit bland and certainly do not reflect the rest of the spa. Could also do with a bit of music while you eat to keep up with the relaxing feeling. On arrival we were told not to reserve the loungers (rightly so) but for the whole day we could not get a lounger by the outside area because so many were selfishly reserved but nobody actually on them for hours at a time, presumably while they went for treatments or to use other areas!! There should be a pool side staff member actually enforcing and tidying towels in that area so that so that everyone can get a chance to sit outside by the pool, you tell us not to do it so you do need to control it. Had the mini facial outside by Olivia which was amazing, lovely idea to offer those outside. Also had Chelsey for a master class which was enjoyable. We ordered several cold drink throughout the day which certainly were not cold when served and felt like they had come straight off the shelf rather than out of a fridge! By the end of the day I'd spent £230 on top of the £179 spa day charge. While it was a lovely day I would expect the issues I've raised to be addressed to reflect the high prices and lower standards in some areas.

Having been to Eden Hall for over 15 years & having fabulous days with my friends. I would like to ask the question as to why the prices for the spa days vary so much & why there are surcharges on the menu??
Chicken or Salomon salad you pay extra for the chicken or Salmon. The cheese board had ALWAYS been on the desert menu & now there is a £3 surcharge. WHY???
The buffet bar has been taken away so you can’t even get a bread roll. The olive bread used to be the best & is no longer available

Also why do day guests have ti leave by 6pm when it used to be 8pm??

Does anyone else have the same questions?

I’ve have taken my wife here a few times before and always thought it was reasonable. We have come back today 24/05/2026 for our 1 year wedding anniversary and in all honesty it’s not what it used to be. The restaurant staff were rude (outside). Very dismissive. Being told to sit down as soon as we have started walking towards the bar. Told we can’t have any food under the pergola even though it’s 5 meters from the outside tables etc. served a £60 bottle of wine and when I asked for ice so was dismissed like I’m asking for too much… Not the experience I wanted for a 1 year anniversary and certainly not somewhere I’d consider myself coming back to. We will find somewhere better!

I would strongly encourage anyone considering working for or supporting this company to think carefully.

I previously worked in the head office and was a top performer—consistently one of the highest earners every month for nearly two years. Despite that, I did not feel genuinely valued by senior management at any point, which, in my experience, reflects how staff are treated more broadly.

What makes this particularly disappointing is that it wasn’t always like this. The culture used to feel supportive, positive, and collaborative. However, from around November, when new management came in, the working environment noticeably changed and, in my experience, deteriorated significantly.

Over a short period of time, there was a high level of staff turnover (including over 13 people leaving within a couple of months). From what I experienced, this was not simply due to “system changes,” as has reportedly been communicated, but linked more closely to changes in management approach, communication, and overall working conditions.

A formal grievance was raised collectively by a large group of employees outlining serious concerns, including:

A much more restrictive and uncomfortable culture, where normal day-to-day interactions between colleagues felt discouraged
A management style that many found intimidating or dismissive, particularly in group meetings
Concerns around how pay changes (including commission) were communicated and implemented
Ongoing understaffing following resignations and absences, leading to increased pressure on remaining staff
High workloads and expectations that many felt were unsustainable
Perceptions of inconsistent treatment and lack of transparency around opportunities
A clear decline in morale, wellbeing, and trust in leadership

When these concerns were raised, the response from HR, in my experience, felt dismissive. Employees were told that they “do not run the company,” which reinforced the feeling that concerns were not being taken seriously. There were also comments made in meetings about those who had left being “lazy,” which came across as unfair and out of touch given the circumstances surrounding the turnover.

Despite these issues being formally raised, I did not personally see meaningful changes being implemented.

From my perspective, the company has become increasingly stats-driven, where performance metrics appear to be prioritised over employee wellbeing. This can make the environment feel unsupportive, with individuals feeling more like numbers than valued members of a team.

There are genuinely good people within the business, but many, in my experience, were being let down by leadership and the direction the company was taking.

From a customer point of view, it may also be worth being aware that staffing challenges appeared to impact service. For example, delays in responding to calls (as everyone has quit) or limited dining availability (such as later time slots being allocated close to arrival dates due to bad decisions made by managers not to prioritise web bookings) often seemed linked to resourcing pressures rather than customer choice.

If you are looking for a place where you feel supported, valued, and listened to, I would personally suggest considering this carefully before making a decision.

Shocking customer service! Bought a spa day with treatment for my wife and I to be told when I try and book that it is £130 more!???

VERY DISAPPOINTED - POOR CUSTOMER SERVICE - NOT WORTH A PENNY.

We are extremely disappointed that our first visit to Eden Spa did not meet expectations. The experience was disorganised, misleading, and far from the relaxing day we were promised.
The prosecco service was confusing and poorly managed, with no communication or follow-up after the first pour. Our treatments, advertised as one-hour massages, were nothing like what was described, there was hardly any massage involved, only light oil application.
To make matters worse, after our treatments we were separated due to a lack of direction from staff, spending over an hour trying to find each other. It was stressful and entirely the opposite of the calm experience we had paid for.
After spending over £500, we expected at least relaxing experience and a good service. Sadly, this was one of the most disappointing spa visits we’ve ever had, and it has left us feeling let down rather than relaxed.

We emailed many times in order to resolve this matter but Instead of resolving this matter with us, the SPA simply offered us £50 voucher as a "gesture of good will", which we didn't accept.

Stay away at all cost!! Shocking customer service as well!

My wife is Pregnant and the present we bought her for her B day in 6 months time cannot be used fully now but they won’t refund it!

They will “happily” charge me £20 per person to cancel and put the rest of the money onto a gift card though, l.

Awful place!

Review of Eden Spa: A Disheartening Experience

I recently visited Eden Spa, and I regret to say that my experience was far from satisfactory. While I had hoped for a relaxing and enjoyable time, a significant issue overshadowed my visit: my expensive trainers were taken from my locked locker.

Despite having secured my belongings with a key fob, I left the spa feeling uneasy, as I later remembered that I had forgotten my trainers. Upon realising this at home, I contacted the management immediately to report the situation, but I was met with a lack of empathy and support from the managers and directors. I explained my health issues that contributed to this oversight, but it seemed that my concerns fell on deaf ears.

While I understand that it’s not appropriate to have CCTV in changing rooms for privacy reasons, I believe that there should be some evidence available from the CCTV cameras located in other areas of the spa. Unfortunately, the absence of footage from these cameras means my case has not been taken seriously, and I’ve been made to feel like I was somehow being dishonest about the situation, which is incredibly disheartening. Given the significance of the trainers, both financially and sentimentally—as they were a gift—I had anticipated a more responsible approach from the management team in handling such matters.

If you’re considering a visit to Eden Spa, please be mindful of the security of your belongings. My experience has left me feeling that nothing you bring is truly safe, regardless of the assurances provided by the facility.

I hope this review serves as a cautionary tale for others.

I see why my wife loves this place. As her designated driver (but not on the way back) I made my way to the bar. The greeting was friendly and you could tell that the staff are happy and enjoying their working here. Fantastic attention to detail with a friendly smile. I am feeling relaxed and this is without the benefits of all that Hoar Cross has to offer. Wow. Happy customer

Lovely day at Eden Spa
Bit too busy - bank holiday weekend … should have avoided this :(
The facility itself is superb
Staff friendly and helpful
Lorna - my therapist did a super deep tissue massage
Food was delicious and promptly served
Sadly the drinks and extras were overpriced so we went without as I refuse to entertain the way this country is going in terms of overpriced food and drink !!!
Could give a free drink not just little paper cups of water …. Take a water bottle if you want to drink water as the cups are tiny 🙈
Unlimited towels 👍
Showers - Luke warm
Complimentary shower products - difficulty to dispense
Overall - lovely facility but not peaceful enough for me
Need to ban mobiles in the quiet areas

Had a wonderful day. Frances that did my massage was amazing, she worked the areas I had issues with so would happily recommend her.
The meal we had was delicious and they even gave my daughter , whose 21st birthday was on the day, a card and a happy birthday chocolate on her dessert. Second time visiting this spa and can’t wait for the next one, next year!!!

An amazing day spa experience from arrival to leaving. Staff were welcoming and friendly and every member of staff smiled as you passed them. Food was amazing and catered well to my allergies. It was such a relaxing experience, I didn’t take any photos.
Hydro pool was to die for! I didn’t want to leave. With different jets and seating within the pool and the temperature of the water was just amazing. Really lovely to be outside in the fresh air but be warm on a damp day. Steam rooms, hot showers and the hot tubs were also great! The indoor pool also had different jets and features with an opening outside.
Arrived around 10am and left around 5pm. Plenty to do throughout the day without treatments. Nothing was rushed and very relaxing.
Thank you for a lovely visit. I will most certainly be back.

I booked my spa day online but the times I wanted for a treatment were not available. I called the reservations team and the lady I spoke to was not only incredibly helpful but so friendly and pleasant. I think she may have been in a central reservation team. Although I haven't been for my day spa yet - The service I have received so far has been exceptional.

Yesterday was my first time at Eden Hall, I wanted to see what the hype was all about, went into reception, 2 ladies on the desk, no warm welcome, very ignorant, not a great start for a first impression, then went for a tea and something to eat, food was lovely, went into the hydro pool which was nice but then got stung by a wasp as I grabbed the rail to get out, swimming pool was nice, lots of different saunas, steam rooms to experience, 3 course meal was also very nice but we weren’t asked a time when we would like to go but were told a time? Lots of helpful staff there but most are young and I even caught 2 raising their eyes to each other, people go to these places to have abit of luxury and to relax, you do need a mixture of ages of staff I think for the nicer more professional experience.

I had an amazing experience with Kimmie! It was a lovely day celebrating a birthday. Thanks again Kimmie :)

First class Membership Team

For those who have enjoyed a spa day and are considering membership, you need to be aware of Eden Hall’s hidden gem - the Membership team.
Lucy and Aimee are the designated front of house team which looks after members. Having had yet another query dealt with speedily and efficiently today, I can recommend them to you without any reservations.
Lucy and Aimee are superb ambassadors for Eden Hall. They provide an efficient, speedy service where any issues are quickly resolved, they book appointments - however last minute - and consistently provide a first class professional service.
They definitely give an extra luxury feel to being a member.
They are both very generous with their time, make a point of knowing the names of members and have always provided me with practical and useful advice and guidance.
Lucy and Aimee are both definite assets to Eden Hall. Thank you for all you do!

We loved our day at Eden Hall, it was a special day for me and my wife and a well earned break from our wonderful children! The food potentially could have been better, but our treatments were superb and Chelsey's attention to detail during my facial was amazing, who knew that handwash wasn't the best thing to use on your face! Thanks Again Chelsey😊