Eden Hall Spa Reviews 

What a fantastic day my daughter and myself had
Laima gave me one of the best facials I've ever had, she was lovely
Could not fault anything, facilities, brilliant!!
And as for our lunch in the restaurant, well, food and service fantastic
If you want somewhere special, that's the place!!

Fantastic! Had a very relaxing treatment from the amazing Dawn outside! Super friendly and approachable. Dawn is a credit to the company. Please send her a big thanks from me.
Lovely spa with great facilities. Highly recommended.

Had an amazing Elemis facial by the lovely Karen. The products and service was spot on, Just what my face was craving!! Thanks you for your recommendations of the lovely products you used. Feeling fresh when leaving your gorgous facilities.

Zoe on reception - awful service. Didn't want to help. Was very keen to push me to another department. You really shouldn't have someone at front of house who doesn't want to be there. Awful. Awful. Awful.

Absolutely loved my Elemis face and body treatment, performed by the fantastic Kimmie. She was very friendly and made me feel at ease. The massage was so relaxing and I didn’t want the facial to end! Highly recommend Kimmie if you visit. 10/10!

Had the best time at Eden Hall, Angela was the best host, she made our experience would definitely come back for her! A credit to the company.

Great spa day with my wife for her birthday. Facilities excellent, too many to name but the outdoor pool on a cold winter's day being the best. Great food, an excellent massage from Faith and great service from all other staff members. Very impressed all round.

Purchased two spa day gift vouchers on 13th Dec, I wanted them delivered to me so I could give them nicely packaged to my daughters on Christmas day, instead I'm left on Christmas Eve with nothing ! After speaking to someone at their call centre I have been email the vouchers, since I don't have a printer I have no option than to forward them the email on Christmas Day it's hardly the same is it !!!! To say I'm livid is an understatement I feel upset and disappointed after spending for me what was a lot of money. I have visited both Eden Hall and Ragdale Hall in that area and in future know which spa I will be using and it won't be Eden Hall. Their Website states
order before 15th delivered before Christmas !

Review for Eden Hall Day Spa

I had high hopes for Eden Hall Day Spa, but unfortunately, my experiences left me feeling incredibly disappointed. What was meant to be a relaxing and rejuvenating visit turned into a series of mishaps, poor service, and underwhelming hospitality.

Our first visit was marred by a booking error, and while vouchers were offered as compensation, the rebooked Twilight Spa session, coinciding with my birthday, was even more problematic.

Treatments:
While my massage was excellent—professional, attentive, and relaxing—my friend Sarah had a distressing experience. Despite specifying a gentle massage, she was subjected to an intense deep tissue massage by a student beautician. Sarah left her treatment in pain, bruised, and visibly upset. The beautician even admitted she’d been cautioned previously about using too much pressure. This raises serious concerns about staff training and oversight.

Although the manager attempted to resolve this by redoing Sarah’s facial and providing a voucher for a future massage, it felt like a disjointed effort. Instead of a restorative experience, Sarah was left with red, irritated skin due to excessive use of products.

Facilities:
While waiting for Sarah’s facial redo, I was left alone in the aftercare lounge for an extended period. The lounge was pleasant but lacked basic amenities, like phone charging facilities, and no one offered me a drink or checked in to ensure I was comfortable. Eventually, I ordered a hot chocolate, which was overpriced (£10) and mediocre at best.

Dining Experience:
The dining experience was even more disappointing. The menu was underwhelming and felt completely out of place for a spa setting. Options like Thai chicken curry and beef bourguignon felt heavy and uninspired. When we asked for recommendations, the waitress admitted she would struggle to choose anything herself—not exactly reassuring.

We settled on halloumi salad but had to order it with ciabatta separately and assemble it ourselves, which seemed absurd. The dessert was equally disappointing. While the Victoria sponge was enjoyable, the butterscotch tart was inedible—lacking the rich, creamy texture you’d expect. When I shared my dissatisfaction, the waitress dismissed it with a curt “It’s homemade,” offering no apology or alternative.

Customer Service:
The overall service was underwhelming. Staff were unaccommodating, dismissive, and at times, outright rude. When paying the bill, we discovered we’d been overcharged for side dishes, and no one addressed our earlier complaints about the meal. The receptionist’s attitude made us feel like we were being judged as troublemakers.

Final Thoughts:
When you pay for a premium spa experience, you expect quality service and attention to detail. Unfortunately, Eden Hall Day Spa failed to deliver on both counts. From treatment issues to a poor dining experience and dismissive customer service and poor management Angela , the experience was far below the standard they advertise. I wouldn’t recommend this spa and will not be returning.

Rating: ⭐⭐ (2/5)

I went to eden hall with my daughter and friend ..spent the day there and it was amazing, we had a lovely breakfast then went in the outside pool and sauna then on to have a lovely back massage,facial,and head massage with the lovely Charlie who was so helpful with advise with what products to use 💆‍♀️made me feel so relaxed ,and the elemis products smell beautiful ..its a beautiful place definitely will be visiting again 😊

Hi Guys

Had a great Spa morning/ afternoon at Eden spa it was very enjoyable.

Staff where great very helpful (Especially Cheryl at reception) She made sure I was clear on any questions I had and was helpful as i departed to Lunch with directions etc, Very Good.

Will be coming back.

Brilliant day Chelsey you made my day with the makeup session . Lovely lady . I cannot believe what you taught myself and daughter about makeup . Brilliant . My massage was also excellent has normal . Food amazing thank you Eden

Booked a spa day as part of a group of friends. We're spread out around the UK and picked Eden Hall because it was a central point for us all.

Just found out unexpectedly that I have to have an urgent gynaecological diagnostic procedure two days before the spa day. Worst case uterine cancer. Hoping it's the best case. So I can't go on the spa day due to bleeding from the procedure. I explained this over the phone and asked if they could make an exception given the above and refund me the cost of the spa day. The rest of our group are still going.

They said the best they could do would be to reschedule my spa day or give me a voucher for a new spa day (less admin fee).

I explained this doesn't work for me because I don't live locally and the reason we chose Eden Hall was because it was a good meeting point for our group of friends.

They refused to make an exception in my case. I understand that they don't have to give me a refund under the terms and conditions I agreed to. But given my unexpected medical issue, which has come like a bolt from the blue, I'm disappointed they aren't sympathetic to my situation by giving a refund in this instance.

I am a fairly regular visitor to Eden hall. I visited earlier this month and the addition of the outdoor pool has elevated it to the next level. It is stunning, a great place to chill. The pool is fabulous but it’s also great to just relax on a sunbed. I would like to mention Gail, she has looked after us a few times. She always remembers us and goes out of her way to make sure that we have a great day. She has a lovely personality and always makes us laugh. She is an asset to Eden Hall, please pass on our thanks.

My friend and I enjoyed a beautiful Spa day on the 22nd August. We both had a wonderful day the staff were so friendly and couldn’t do enough for you. Food was amazing. The treatments we both received were fantastic. I had the deluxe pedicure given by Chelsey. Wow what an amazing Therapist she was. So friendly and professional. Made me feel very relaxed and special. I also had a terrace Energy facial given by Jade. Again another great therapist so professional, she made me feel amazing. Looking forward to coming back very soon.

Fantastic experience, so I know I have wrote a review before which wasn’t overly positive, but I went back again for my 40th and I had such a wonderful time. The staff were so friendly, and more than happy to help, and the new hydro pool outside is out of this world, the only negative I can say was the food for our 3 course meal wasn’t the best but the presentation was great. Overall I thoroughly enjoyed it and will definitely go again😊.

The spa and treatments were great but I have to agree with many other comments on here that the lunches are not what they were compared to a few years ago. Please Eden Hall bring back the wonderful lunch buffets as they were superb. My lunch was tasteless and unappetizing and as another person has commented you no longer have a cold drink included in the price of your lunch or a tea/coffee afterwards. Definitely a feeling of 'cutting corners' going on here....

Awful experience the place was dirty and badly maintained. Mold on bathroom ceilings pool area was dirty and hadn’t been swept up from the day before so makes you wonder what other things they are not cleaning. The outdoor pool was shut with no prior warning while they were having scaffolding put up. You would think they would close for a few days while they are doing this with the constant drilling but no there no regard for your experience. The treatment we received were nice but there are far better spas in the area that are kept clean.

I visited Edan Hall yesterday with my mum and the whole day from start to finish was great! I particually loved the outside heated pool and lunch was really nice. Ambiance very pretty and Christmassy. I also had a one hour frangipani massage and facial with Eleanor who gave me a lovely treatment and was very gentle. I would recommend Edan Hall as a brilliant, lovely and relaxing spa day.

Good fortune to have visited many spas and Eden Hall is a cut above. The addition of the hydrotherapy pool and outside area make it even more special.. it's beautifully done. The interior is now large enough for it not to feel busy when the car park says otherwise! The many separate dining rooms create a cosy ( and excellent) lunch experience. The atmosphere is very good, it's staffed by mostly young people who don't hesitate to help, and avoid it feeling ' stuffy' or 'snobby' which may suit an hotel, but not a spa where we all seek to relax. I've had many massages in my long life but got the best here ( thank you Devon) Fabulous place