Communication was excellent and products value for money. Received items within 5 days Sydney to Sunshine Coast- speedy delivery with Auspost- never had that before.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The website is efficient and easy to use.the service has been great,I have bought several products from Edison’s over the last few years and found most of them are good DIY quality but, they must be t... Toon meer
Bedrijf heeft geantwoord
So responsive. Very shortly after placing my online order it was packed and dispatched. Made it from Sydney to my address (outer Melbourne ) in a little over 48 hours so the whole logistics system is... Toon meer
Bedrijf heeft geantwoord
The shopping experience was quick and easy and worked efficiently. However, Startrack let you down badly, they missed the same day delivery that I paid for, Thursday. I did not receive the parcel unt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a fast-growing online retailer of home, garden and outdoor machinery products. Our products range from lawn mowers and chainsaws to wood chippers and log splitters! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on garden machinery tools by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves.
Contactgegevens
2 Costello Place, 2147, Seven Hills, Australië
- 02 8667 7842
- support@edisons.com.au
- edisons.com.au
4,6
Uitstekend
669 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Paul,
Thank you for your feedback!
We’re glad to hear you’re happy with the product and that it arrived quickly. If you need any assistance in the future, please don’t hesitate to contact us.
Regards,
Mich
Great valueRegular user of Edison’s cannot fault…
Regular user of Edison’s cannot fault their value to reliability products
Keep doing you
17 december 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Paul,
We just saw your review and wanted to reach out and say thank you!
There is no better compliment than hearing from a regular user that we’re hitting the mark on reliability and value. We’ll keep doing our thing as long as you keep being an awesome customer.
Regards,
Ace
Social Media Team
Good Service & Quality Product
Edisons delivered a 5-Star customer experience due to the ease to research & order the product, informed shipping information, and included a small discount offer. Thanks to the teams at Edisons.
12 november 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi there,
Thank you for your kind feedback!
We’re thrilled to hear that you had a 5-star experience with Edisons, from researching and ordering the product to receiving shipping updates and the discount offer.
We’ll be sure to pass your thanks along to the teams involved. Your support means a lot to us!
Kind Regards,
Charlotte
Social Media Team
Michigan 300 home mulcher
Compared home mulches and found the Michigan 300 on a sale price and in my budget. The reviews were quite positive and so I decided to order one and pay for express post delivery. The item arrived the next day after ordering. I used it the next day and was impressed as to how it mulched quite a pile in a short time. Great buy at the current price.
12 december 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi there,
Thank you for sharing your feedback!
We’re thrilled to hear that your Michigan 300 home mulcher arrived quickly and that it exceeded your expectations in performance. It’s great to know it helped you mulch efficiently and that you’re happy with your purchase.
We appreciate you taking the time to let us know and hope you continue to enjoy using your mulcher!
Kind Regards,
Charlotte
Social Media Team
Great work have already put it to the test
Fast efficient and economical
10 december 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Rhonda,
Thank you so much for taking the time to share your positive experience with us!
Your kind words reinforce the hard work our entire team puts in to ensure that our customers receive great value and timely service without compromising on quality.
We look forward to serving you again in the future!
Regards,
Ace
Social Media Team
Fast shipping
1 december 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Richard,
That's wonderful to hear! We work hard to ensure our customers receive their orders as quickly as possible, and we're delighted that you experienced fast shipping.
Regards,
Ace
Social Media Team
Well packaged
Well packaged, looks well made and excellent quick service
28 november 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Max,
Thank you so much for taking the time to share your positive experience with us! We were thrilled to read your kind words.
Delivering a great product and excellent service is always our top priority, and feedback like yours lets us know we're on the right track.
We truly appreciate your business and hope you enjoy your new item.
If you have any questions or need anything at all in the future, please don't hesitate to reach out.
Regards,
Ace
Social Media Team
Very impressed
Very impressed. Ordered midday and delivered next morning. Equipment quality looks good. Have purchased from Edisons before and won't hesitate to do so again
27 november 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Chris,
Thank you so much for your wonderful review! We're delighted to hear that your order arrived promptly and that you're impressed with the quality of the equipment.
We truly appreciate your continued support and are glad to know you’ve had great experiences with Edisons. Your confidence in us means a lot, and we look forward to serving you again in the future.
If there’s anything you ever need, please feel free to reach out.
Regards,
Mich
Bullet Telescopic Ladder 3.8m
Have not used ladder as yet, but seems very well made, easy to carry at 10kg weight. The best part is placing an order on Sunday and paying an extra $4.95 for express delivery and receiving it next day. Great Service as usual from Edison. I have ordered various items from Edisons and so far have not had a bad product or experience from them
24 november 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi M Shank,
Thank you so much for taking the time to share your positive experience!
We design our products with quality and practicality in mind, and it's wonderful to know we hit the mark!
We are especially pleased that our Express Delivery service met your expectations, ensuring you received your order placed on Sunday the very next day. We always strive to provide efficient and reliable service, and your feedback confirms the value of that extra effort.
It is incredibly rewarding to hear that you have had consistently great service and positive experiences with the various items you've ordered from Edison over time. We appreciate your continued trust and loyalty!
Best regards,
Ace
Social Media Team
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi there,
That's fantastic to hear! We're so glad your experience was both quick and easy and that you enjoyed the fast delivery.
Making the process smooth and getting your order to you quickly is always a top priority for us.
Regards,
Ace
Social Media Team
Fast service & delivery.
19 november 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Justin,
That's excellent feedback! Thank you for letting us know you were happy with both the fast service & delivery.
We work hard to make sure our customers have a quick and efficient experience, and it's wonderful to hear we hit the mark for you!
Regards,
Ace
Social Media Team
As always
As always, Edisons come through with the goods. Great service, goods as described and you get what you paid for, on time every time.
Thanks.
18 november 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Kathy,
Thank you so much for taking the time to leave such a wonderful review. We’re thrilled to hear that Edisons has once again delivered the quality, service, and reliability you expect.
Your feedback — “Great service, goods as described and you get what you paid for, on time every time” — truly means a lot to us. We work hard to make every experience smooth and consistent, and it’s great to know we’re hitting the mark.
If you ever need anything else, we’re always here to help.
Thanks again for your continued trust in Edisons!
Regards,
Mich
Company were quick to deliver
Company were quick to deliver and product was packed well. All accessories were in box and was in excellent condition. Definitely will be telling everyone about the service and product. Great job 👏
14 november 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Paul,
Thank you for your fantastic review! We’re delighted to hear that your order arrived quickly, was well-packed, and included all accessories in excellent condition.
It means a lot to us that you’d recommend our service and product to others — we truly appreciate your support.
Great customers like you make our job a pleasure. If there’s anything else you need, we’re always here to help.
Thanks again for the great feedback!
Regards,
Mich
One day delivery all components…
One day delivery all components delivered and quick response to a question. Use it already, worked well hopefully this continues for years .
Excellent service so far thanks
17 november 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi John,
We are thrilled to hear that you received all your components with our one-day delivery and that our team provided a quick response to your question.
It's great to know that the product is already working well for you! We share your hope that it continues to perform for many years to come. That's exactly what we aim for.
Thanks again for choosing us and for the shout-out on our service!
Regards,
Antonette
Social Media Team
Purchased a table saw for $389(?) and…
Purchased a table saw for $389(?) and the switch failed within a short time. Uploaded video and photos of problem and they sent a replacement switch. This failed within weeks. was asked to send item back via their transport company which cost $110. Took 4 weeks to get to them to check. Problem was a faulty switch same as first time. Although their communication was good, adding in freight costs makes the item a $600 purchase. Their are better ones for that price. So now I am without a table saw for my little home business and out of pocket. Not happy.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Russell,
We have read your feedback and are genuinely sorry to hear about the repeated switch failure, the delay in the inspection process, and the frustration regarding the return shipping cost. This is certainly not the standard of quality or service we aim to provide.
We understand your concern about the $110 freight cost. Please allow us to clarify our standard returns policy: https://www.edisons.com.au/customer-service#returns
Within 60 days of the customer purchasing the item, we may provide details allowing the return of the item at no cost to the customer. Following this 60 day period, the customer is responsible for the cost of returning the goods.
However, given that you have experienced two consecutive failures of the same part and have now been without a working saw for an extended period, we recognise that this situation is exceptional.
To make this right and ensure you have a reliable tool for your business as quickly as possible, we have decided to override the standard replacement parts process and will send you a brand new replacement table saw unit.
You have waited a couple of weeks already, and we want to ensure you receive a fully functional saw without further delay.
Please reply to that email at your earliest convenience so we can confirm your details and process the dispatch of your new table saw as soon as it arrives.
We deeply value your business and hope that this resolution demonstrates our commitment to your satisfaction. We look forward to getting your new saw to you quickly.
Sincerely,
Ace
Social Media Team
Very fast shipping
Very fast shipping! Mower was easy to put together, works great!
Not a fan of the way I need to adjust the levels of the mower, but other than that it’s great!
11 november 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Nikki,
Thank you so much for the 5-star review!
We’re glad to hear your mower arrived quickly and was easy to set up.
We appreciate your feedback about the level adjustment — we’ll be sure to share it with our team for future improvements.
Enjoy your new mower, and happy mowing!
Regards,
Hana
Great comms from the point of…
Great comms from the point of purchasing, it arrived within the week (Sydney to Brisbane). Haven’t used it yet as it’s a consequence of cyclone Alfred.
10 november 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Nick Rowe,
Thank you so much for your thoughtful review! We’re really glad to hear your order arrived quickly and that you were happy with our communication throughout the process.
We hope you stay safe and that conditions improve soon after Cyclone Alfred. We really appreciate your support and choosing us.
Regards,
Mich
Good communication and support
Good communication, any responds from company going very soon and good support for castomers.
6 november 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Sergiy,
Thank you so much for your kind review! We’re delighted to hear that you had a positive experience with our communication and customer support.
Your feedback means a lot to us and motivates our team to continue providing quick and helpful service.
We look forward to assisting you again in the future!
Regards,
Mich
Very positive experience
Very positive experience. Delivery was super fast. Purchased as a xmas gift so product unopened. Is well packed and undamaged packaging.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Cathy,
We really appreciate your thoughtful review! It’s great to know everything reached you in perfect shape — that’s exactly what we hope for. We also hope the gift makes someone’s Christmas extra special.
Regards, Jake
Happy Shopper
I was a little concerned that the only contact with Edisons is via Email.
However, dealing with them was a dream. Order Taken, payment done and the same day it was shipped.
I was also kept informed by means of tracking.
My generator was exactly what I ordered and in good order.
Ordered on Friday late afternoon from Sydney, and it was delivered in Brisbane Tuesday Am.
Well done, happy to buy off Edisons again if needed.
Hunter transport were good to deal with. The driver was very helpful.
10 out of 10
28 oktober 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Warren,
Thanks so much for your amazing review! We totally understand your initial hesitation about email-only contact, so we’re really happy to hear that everything went smoothly from order to delivery. It’s great to know your generator arrived on time and in perfect shape - and we’ll definitely pass your kind words on to the Hunter Transport team. We really appreciate your 10/10 and are glad to have earned your trust. Hope to see you back again soon!
Cheers, Jake
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.