Communication was excellent and products value for money. Received items within 5 days Sydney to Sunshine Coast- speedy delivery with Auspost- never had that before.
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The website is efficient and easy to use.the service has been great,I have bought several products from Edison’s over the last few years and found most of them are good DIY quality but, they must be t... Toon meer
Bedrijf heeft geantwoord
So responsive. Very shortly after placing my online order it was packed and dispatched. Made it from Sydney to my address (outer Melbourne ) in a little over 48 hours so the whole logistics system is... Toon meer
Bedrijf heeft geantwoord
The shopping experience was quick and easy and worked efficiently. However, Startrack let you down badly, they missed the same day delivery that I paid for, Thursday. I did not receive the parcel unt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a fast-growing online retailer of home, garden and outdoor machinery products. Our products range from lawn mowers and chainsaws to wood chippers and log splitters! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on garden machinery tools by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves.
Contactgegevens
2 Costello Place, 2147, Seven Hills, Australië
- 02 8667 7842
- support@edisons.com.au
- edisons.com.au
4,6
Uitstekend
669 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good product - quick and easy delivery
Good product. Good price. easy to use online platform. Quick delivery
14 augustus 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Craig A Brighton,
Thank you for taking the time to share your feedback with us!
We’re very pleased to hear that you’re satisfied with the product, found it to be reasonably priced, and had a smooth experience using our online platform. It's also great to know your order was delivered quickly — we always aim to provide efficient and hassle-free service.
Your comments are truly appreciated and help us continue to improve and deliver the best possible experience to our customers.
If you have any questions, need assistance, or would like to share further feedback, please don’t hesitate to reach out. We're here to help.
Regards,
Mich
Better than I expected
Better than I expected, Delivery was quick, easy to assemble and split wood exceptional. Excellent design, if you are a good operator this will last a long time.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Jarrod,
Really appreciate you taking the time to share this! It means a lot to hear that the splitter not only arrived quickly but also impressed you with its design and performance. We put a lot of thought into creating tools that are both effective and easy to use, so it’s great to know it was straightforward to assemble and handled the job exceptionally well. You're absolutely right—when properly maintained and used correctly, this machine is built to last for years to come. Thanks again and happy splitting!
Regards, Jake
Arrived way earlier than expected!
Arrived way earlier than expected!!
Very experienced and friendly driver!
Could not be happier about the whole delivery experience.Thanks again.
10 augustus 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Hans,
Thanks so much for the lovely feedback! We're stoked that the delivery arrived early and that the driver made a great impression. That honestly made our day, and really glad you had such a smooth experience. We look forward to serving you again soon!
Regards, Jake
Diesel shed heater
Item as described, very good delivery time. Works well.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Kerway,
Thank you so much for the positive review! We're thrilled to hear that you're happy with your new purchase.
We're glad that the item was as described, the delivery was quick, and that it's working well for you. Your feedback means a lot to us and helps us continue to improve.
If you have any questions or need anything in the future, don't hesitate to reach out.
Thanks again for choosing our business!
Regards,
Antonette
Social Media Team
It was very easy to find what i wanted.
It was very easy to find what i wanted.
Easy to find product description and Easy to look fo reviews for products and company.
Also very easy to place order.
Item received within 2 days of placing the order.
Keep up the good work.
9 augustus 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi M. M.,
Thanks for the great review—this is exactly the experience we aim to deliver at Edisons! We're glad you found it easy to navigate the site, check product details and reviews, and place your order smoothly. Even better to hear your item arrived within two days—that’s the kind of service we’re proud of. Appreciate you taking the time to share this. Be sure to shop with us again soon, we’d love to see you again!
Regards, Jake
Great service and valuable price
Great service and valuable price
9 augustus 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Raj,
We really appreciate you taking the time to share this! It’s awesome to hear that our service and pricing hit the mark for you. We look forward to serving you again soon!
Regards, Jake
Super quick
one minute I have selected and bought my item and 2 days later in arrives without a fuss. Too easy!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Scott,
Thanks so much for the great feedback! We're glad to hear your experience was quick and hassle-free—just the way it should be. We appreciate your support! 😊
Regards, Jake
Always satisfied
Always hassle free transaction, quality products and fast delivery.
30 juli 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Brenton,
Thank you so much for your continued support! We’re really glad to hear that the process has been smooth and the products have met your expectations. It's great customers like you who make what we do so rewarding. Looking forward to serving you again soon!
Regards, Jake
Good communication fast delivery
Good communication fast delivery
Great job
29 juli 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Bryce,
Thank you for taking the time to leave such a wonderful review! We're so glad to hear that you found our communication to be good and that our delivery was fast. Providing a smooth and efficient experience is always our goal, and your feedback lets us know we're on the right track.
We really appreciate your support!
Regards,
Ace
Social Media Team
Great Service.
Great Service.
Polite Staff.
Fast Postage.
Well looked after.
Just keep doing what you do Best.
I will keep coming back.
22 juli 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi David,
Thank you so much for your incredibly kind words! We were so happy to read your review and learn that you had such a positive experience with our service, staff, and postage.
It means a lot to us that you feel "well looked after" and that you'll "keep coming back." That's exactly what we strive for, and your feedback truly motivates our team.
We really appreciate you taking the time to share your thoughts. We look forward to welcoming you back again soon!
Regards,
Antonette
Social Media Team
Speedy shipping
Speedy shipping
Great fast customer service and support. Chainsaw - works as expected only issue was the bracket for pull cord is fragile and has come off. The pull cord and has damaged plastic with the friction and pull cord at risk of Frey ~ glue back in place.
Works well and cuts neat after few cuts so far.
24 juli 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Sherie,
Thank you so much for your positive review! We're thrilled to hear you had a great experience with our speedy shipping and fast customer service. We always strive to provide excellent support, and it's rewarding to know we hit the mark for you.
Your feedback is incredibly valuable. We're also glad to hear your chainsaw is working well and making neat cuts! We appreciate you bringing the issue with the pull cord bracket to our attention.
If you experience any further issues or have any questions, please don't hesitate to reach out at socialmedia@millstrading.com.au.
Regards,
Ace
Social Media team
Good range of offers at great prices
Good range of offers at great prices. Had what I wanted. Easy to buy. It arrived as expected.
11 juli 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Guy,
What a wonderful review to read – thank you so much! We're absolutely delighted to hear that you found a "good range of offers at great prices" and that we had exactly what you were looking for.
Making the buying process easy and ensuring your order arrives precisely as expected are top priorities for us, so it's fantastic to know we hit the mark for you. We genuinely appreciate you sharing your positive experience.
Your feedback truly makes our day! We look forward to serving you again soon.
Regards,
Antonette
Social Media Team
Great product
Great product, reasonably priced and delivered very quickly
15 juli 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Marie-Louise,
Thanks so much for the great feedback! We're glad the product met your expectations and arrived quickly. We aim to offer quality and value, so it’s great to hear that reflected in your experience. Let us know if you need anything else!
Regards, Jake
Very fast delivery and it was packed…
Very fast delivery and it was packed very well and it works great.
11 juli 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Tony,
Thank you for your kind words!
We're glad to hear that your order arrived quickly, was well packed, and is working great. Your satisfaction is very important to us, and it’s always wonderful to receive such positive feedback.
If you ever need any assistance or have any questions, feel free to reach out. We're always happy to help.
Mich
Social Media Team
Problem with the item but support very good
Problem with the item but Darren in the support team was very responsive and helpful
8 juli 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Nick,
We're so glad to hear that Darren from our support team was able to provide you with responsive and helpful service, even when you experienced an issue with your item. We always aim to resolve problems quickly and efficiently, and it's fantastic to know Darren hit the mark!
We appreciate you taking the time to share your positive experience.
Regards,
Antonette
Social Media Team
Great price and service
Great price, free delivery, good communications and arrived on time and intact.
2 juli 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Steven,
Thank you so much for your kind feedback!
We’re glad to hear you were happy with the price, free delivery, and communication—and that your order arrived on time and in perfect condition.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
If there's anything else we can assist you with, please don't hesitate to reach out.
Mich
Social Media Team
BURNED Twice
BURNED Twice! 6 Years ago I punched a Bauma-Ag 62 cc Chainsaw from this seller through their store. (Also have a eBay option) Having need for the saw for fire wood it turned up a week later *NSW to NE Victoria. All the safety gear and manuals...But NO BAR in the package. So a week later I get delivered a 'spare part' ...In fact a MISSING PART. No sorry or apology. A week ago I thought I'd give them another try and see if their service and product had improved... WRONG CHOICE! After less than a tank of fuel went to start the saw again..DEAD. Being a mechanic I found no trace of a spark. Wrote them a letter. Asking for a new coil after the new one tested DEAD. So they wanted a video Report with Audio to prove it isn't working...They are NOT good to deal with and their products are mpy good quality. (Even for the price) They lost us and maybe we can warn others thinking about making the same mistake. NEVER AGAIN
29 juni 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Spook Herington,
Thank you for taking the time to share your experience.
We're genuinely sorry to hear about the issues you've encountered, and we completely understand your frustration.
This is certainly not the kind of experience we aim to deliver.
We’ve submitted a request through Trustpilot to gather your order details so we could assist further, but unfortunately, we haven’t received a response.
To properly investigate the matter and see how we can help resolve the issue, we kindly ask that you contact us directly with your order number or any identifying information.
Please know that we stand behind the products we sell and are committed to offering fair support for any warranty-related concerns.
If something went wrong with your order, we’d truly appreciate the opportunity to make it right.
We hope to hear from you soon.
Regards,
Hana
Social Media Team
Disappointed that the $10 discount wasn’t applied to the purchase price
Disappointed that the $10
13 juni 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi P B,
We're sorry to hear that you're disappointed about the $10 discount not being applied to your purchase. We understand how frustrating that can be.
To investigate this for you, we previously sent you a message requesting your order details. Unfortunately, we haven't received a response yet, which has prevented us from moving forward with a resolution. Please check your inbox and reply to our message when you have a moment so we can help.
If you need further assistance, you may contact us at socialmedia@millstrading.com.au. We value your business and look forward to assisting you!
Best regards,
Antonette
Social Media Team
The experience
The experience of purchasing and delivery were seamless and very easy. The product was well packaged and easy to assemble.
Instructions from downloading were easy to follow.
11 juni 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Jeff,
Thanks so much for your fantastic review! We're thrilled to hear that your entire experience, from purchase to delivery, was seamless and easy. It's also great to know that your product arrived well-packaged and was simple to assemble with our clear instructions. We really appreciate you taking the time to share your positive feedback!
Regards,
Ace
Social Media Team
One of the best
What a great filter this is, had to get rid of my old one due to the impeller missing some teeth and was surprised at how well and how quickly this filter cycled the water through the system and cleared the tank right up.
My fish are zooming all over the place so it’s obviously doing its job well and with all of the provided media plus UV light system my tank will be providing healthy water to its occupants and the price was definitely miles better than anything else out there.Arrived within 3 days of ordering and the whole process was fast and seemless.
Fantastic product and wish I had another tank to fit another filter to.
10/10👍🏼
12 juni 2025
Review zonder uitnodiging
Antwoord van Edisons - Online Machinery & Hardware Specialist
Hi Glenn,
That's fantastic to hear! We're thrilled that our filter exceeded your expectations and got your tank sparkling clean so quickly. It sounds like your fish are loving their refreshed environment, and that's exactly what we aim for.
We designed this filter to deliver powerful and efficient water circulation, and it's great to know the included media and UV light system are contributing to a healthy and clear tank for your fish. We're also glad to hear you found the price competitive and that the ordering and delivery process was fast and seamless.
Thanks for the review and for sharing your positive experience!
Regards,
Ace
Social Media Team
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