I had an issue with my AIO making gurgling and whine noises so I contacted support regarding my issue. They quite quickly told me this was an issue that required me to RMA it. For the RMA pro... Toon meer
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Lees wat reviewers zeggen
ek ships with fedex.. Like the other 50k customers who had bad experience with fedex. They never attempted to deliver and i was home all day, then they claim no one was home. this is not the first t... Toon meer
While the posted telephone number for tech support doesn't work, the support staff handle requests by e-mail without bovine manure, straight to the point, and answering the question presented. And m... Toon meer
Bedrijf heeft geantwoord
Customer service went above and beyond my expectations. I had high hopes and honestly did not think my request could be done (combining orders after the fact to save on shipping) but it was completed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Market leader in high-end PC liquid cooling solutions.
Contactgegevens
Pod Lipami 18, 1218, Komenda, Slovenië
- https://customerservice.ekwb.com/hc/en-us/requests/new
- ekwb.com
2,9
Gemiddeld
625 reviews
Geen gegevens bekend over review-uitnodigingen
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Antwoord van EK Water Blocks
Hello Goku,
thank you for your review.
We're always glad to hear our customers are happy with our high-quality products and support!
We're looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Way around back order
I was somewhat disappointed that some fittings required for a build were back ordered. This is understandable, but disappointing nonetheless. Nina from support suggested that if I could purchase these few fittings from a Canadian EK supplier they would ship the rest of the order. I was able to do so, and now all of the required pieces are enroute. Perhaps not a big deal, but thoughtful nonetheless. Thanks
11 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Earl,
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the back-ordered fittings.
I'm glad Nina could assist by suggesting an alternative solution, and we appreciate your understanding.
If you need further assistance, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Efficient
Efficient, just like the quality of the products!
Quality service, and rapid response to technical problems.
The number 1 company for liquid cooling system.
5 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello,
thank you for your recommendation.
We work hard to provide excellent customer service, and it's great to hear it reflected in your experience with us.
We hope to continue providing excellent service and products to you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Great products
Great products, great compagny, great support. I highly recommanded.
5 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Guillaume,
thank you for the recommendation.
I'm glad to hear that you're satisfied with our high-quality service and our products.
Looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
RMA EKWB
Jan K. provided an excellent customer service experience through his fast replies, understanding and constant updates without delays as I was on a rush to build my pc. Thank you very much Jan and the whole EKWB team! Stay Cool!
1 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Nicolaus,
Thank you for your feedback!
We're thrilled to hear that Jan provided you with an excellent customer service experience. We understand the urgency of building your PC, and we're delighted that Jan's quick responses, understanding, and timely updates were helpful.
I'll make sure to pass on your kind words to Jan. If you ever need more assistance, feel free to reach out.
Stay cool and enjoy your PC build!
Maja (Customer Service Sales and Shipping Team Leader)
Above and beyond customer service.
Customer service went above and beyond my expectations. I had high hopes and honestly did not think my request could be done (combining orders after the fact to save on shipping) but it was completed before I even really explained what I wanted. Like some sort of mind readers my request was completed and I barely even said 3 words. Perfect customer service.
4 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Hector,
thank you for the review!
I'm glad to hear that our customer service team exceeded your expectations by combining your orders to save on shipping. We strive to anticipate and fulfill our customers' needs, and we're glad we could do so efficiently for you. Your satisfaction is our priority, and we're grateful for your appreciation of our efforts.
If you ever need further assistance, don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Excellent sav
30 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Ahmed,
Thank you for the review.
We're glad you had an excellent experience with our service.
If you need anything else, feel free to reach out. We appreciate your support!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Great Products even better Customer Service
I needed to remove something from my order and the customer service lady who picked up the phone was extremely nice and even more helpful explaining the entire order to me and shipping times.
1 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello,
thank you for the review and the kind words.
I'm glad our customer service was able to assist you with your order and advise you on the order shipping time. We're always striving to provide the best possible experience for our customers, and we're glad to hear that it's reflected in your experience with us.
We're looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Customer Support : 10/10 Pricing : 9/10 Shipping : 8/10
The support team were extremely helpful with links to correct gpu waterblock sizings and fittings needed for a full loop. Shipping was reasonably quick(packaging left something to be desired).
I had purchased my full custom loop order a couple of weeks before the major black friday sale and the team were kind enough to refund what would have been the difference on the parts, so I still had to eat the import tax but they went above and beyond in my eyes.
I would recommend EKWB to anyone and their team is the best I have come across so far.
I look forward to my build for the coming years and will go back to EKWB for any future watercooling needs.
Customer Support : 10/10
Pricing : 9/10
Shipping : 8/10
20 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Mitchell,
thank you for taking the time to leave a review.
We're always striving to provide the best possible experience for our customers, and we're glad to hear that it's reflected in your experience with us. Thank you for your valuable feedback on our packaging. We're working to improve it!
We appreciate your business and we're looking forward to continuing to work with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Top quality
Courtesy, efficiency, speed... Simply the best experience possible! EK great products and wonderful customer service!
1 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Emilio,
thank you for the kind words and review.
I'm happy to hear that you're satisfied with our products and customer service. We strive to provide our customers with only the best every step of the way and do not compromise on the quality of our products or support.
We hope to continue providing excellent service to you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Eva was knowledgeable and very pleasant to deal with. I'd give her a raise!
30 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello George,
thank you for the review and kind words!
I'm glad to hear Eva was able to support you and left such a positive impression on you. I'll forward your feedback to her, she'll appreciate it.
We'll continue to strive to provide high-quality service and exceed your expectations.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Vertical radiator mounting.
I received a reply with an explanation. Full professionalism. 100% satisfaction.
26 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Leszek,
thank you for the review.
I'm glad to hear our support was able to provide a professional explanation regarding the vertical radiator mounting. We strive to provide our customers with only the best every step of the way.
If there's anything else we can do for you, you're always welcome to reach out again at any time.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
You’re the best and the best.
28 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Sart,
thank you for the review!
We strive to provide high-quality service and it's great to hear it reflected in your experience.
We appreciate your business and we're looking forward to continuing to work with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Forgot to order a small filling bottle.
Forgot to order a small filling bottle.
Since the order was not shipped yet, the customer support could it manually before the shipping. Nice staff and very professional.
A+
24 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Taske,
thank you for the review.
It was no problem at all, we're glad we were able to assist you with your order.
If there's anything else we can do for you, you're always welcome to reach out again at any time.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Excellent quality
Excellent quality, fast shipping, job well done!
Thanks again EKWB!
26 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Robert,
we appreciate your review.
I'm happy to hear that you were satisfied with the quality of our products and fast shipping.
We work hard to provide excellent customer service, and it's great to hear it reflected in your experience with us.
We hope to continue providing excellent service to you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I ordered wrong distronplate
I ordered wrong distronplate. For wrong case. Thankfully I noticed it before it shipped, and they were super fast stopping the shipment and fixing it for me.
Super service. Higly recommend.
26 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello,
thank you for your review.
We were more than happy to assist you with order amendment, it was no problem at all.
We're looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Great service even after buying
Always polite and nice, great service after you buy and even when making the packets, its just a great service and good parts that last a lifetime
22 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello,
we sincerely appreciate your review!
It was a pleasure for us to work with you as well.
We'll continue to strive to provide high-quality service and exceed your expectations.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Antwoord van EK Water Blocks
Hello Dipanjan,
thank you for the review.
I'm glad to hear you've chosen EK for your water-cooling solution.
If there's anything else we can do for you, you're always welcome to reach out again at any time.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
awesome supports
Great response and communication, even though your on the other side of the world. I want to thank you for your diligence, understanding and awesome support.
Thank you
Ivan
20 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Ivan,
thank you for your review.
We are doing our best to support our customers regardless of the location. We strive to provide high-quality service and it's great to hear it reflected in your experience.
If there's anything else we can do for you, you're always welcome to reach out again at any time.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Antwoord van EK Water Blocks
Hello Mohammad,
we appreciate your review!
I'm glad to hear that you are satisfied with our customer service.
You're always welcome to reach out again at any time.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
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