Elavon U.S. Reviews 

Pam helped me today. I was overwhelmed because I rarely go on Converge, so have no experience navigating Converge. She gently, patiently talked me through each step. Explained how to help solve my issues. She was wonderful!

LESS THAN ONE STAR. Worse pathetic payment service. It's all fake.

Kind very helpful she was great
Excellent professional

Absolute bunch of crooks! Thieves! We're currently filing a law suite against Elavon as we woke one morning to find that this company kept over 140k and to date wont say why? Theyve dodged our attorney for months and everyday the reps there are hiding as well. They also say we signed a contract with them however us, nor them, nor the rep that set us up with this company years ago have any record or knowledge of it. Stay away from this fraud of a company!

In a stressful situation of compromised business bank accounts, Madison, was calm, comforting and knew exactly how to guide me in the process.

Shanique was very helpful and solve all my issues

Shannon from Tennessee was incredibly helpful, knowledgeable and kind. She took care of our issue better than any customer service experience I've had. You are fortunate to have her as an employee and would be wise to promote her. Seriously...

An absolutely egregious company to work with for your business. Please read the Google reviews about how their company operates. They have no code of ethics and the customer service is below one star. I would highly recommend choosing any other company to process credit cards.

Diane was very knowledgeable and helped me get the credit card machine going again without any trouble.

My experience was made great by both the technical knowledge and genuine kindness and patience that Priscilla Paiva exhibited during our call. Most important was her genuine tone of voice while she was helping me get re-connected to my (previous) account with (Talech) Elavon. There is a reason that they say "Patience is a virture." And Priscilla exhibited that 1000%. Thank You!!!

Madison was AWESOME !!!!
She was very clear and understanding of my concerns and questions. She answered everything and beyond. I'd wait to talk to her before anyone else in the future.
Give this girl/lady a raise . Customer service was top notch

Robin made the experience wonderful. Great to work with and helped solve the issue. Thanks again Robin.

The person that helped me set up our mobile point of sale machines was very helpful. The day I called, I was having poor cellular service and I was getting frustrated with trying to deal with the POS set up. Your representative stayed patient with me...she was very "to the point" with her instructions and guided me through the process successfully. She found the problem, resolved the issue and got my machines up and running.

Robin was wonderful! She helped my employee gain access to the Payment Insider and cleaned up the user list. Thank you Robin

The service was outstanding and very easy to understand. I’d give them 20 stars if I could. I’ve never had such a good experience in the 14 years I’ve been with Elavon. Outstanding service at another level. Great service.

Kay was very friendly and helpful, made it a pleasant task to update our system. She had patience of a saint!! Kay helped us reset our password. We enjoyed working with her.
First English Lutheran Church Thrift Shoppe

I rarely leave negative reviews, but my experience with this merchant services provider has been extremely disappointing.

I was promised transparency, fair pricing, and no hidden fees. Unfortunately, my actual experience has been the complete opposite.

Before signing up, I specifically asked detailed questions about PCI fees, annual fees, equipment costs, cancellation policies, processing rates, and contract terms. I received written assurances that:

• No PCI fee would be charged as long as my account remained compliant.
• I would receive advance notice before any PCI-related charges.
• The Poynt terminal was a one-time purchase for $150, not a rental.
• No monthly equipment rental fee would apply.
• There was no long-term contract.
• There was no early termination fee.
• Future fee changes would be communicated in advance.

Despite these promises, I experienced unexpected charges, confusing fees, and a complete lack of transparency regarding what I was actually being billed for.

A $99 annual fee was charged even though I had been told otherwise. Additional fees appeared that were never clearly explained during the sales process. When I tried to understand the charges, getting clear answers was extremely difficult.

To make matters worse, access to transaction details and reporting was very limited, making it nearly impossible to independently verify the fees being deducted from my account. As a business owner, I should be able to clearly see and understand every charge being applied.

When I decided to cancel due to these issues, the process became even more frustrating. After being told there was no long-term commitment and no early termination fee, I was faced with additional obstacles and conflicting information.

The biggest issue is not even the money itself. It is the lack of transparency, inconsistent information, unexpected charges, and the amount of time and stress spent trying to get straightforward answers.

Small business owners deserve honest pricing, clear communication, and full visibility into their accounts. Unfortunately, that was not my experience.

I cannot recommend this company based on my experience.

Elavon just required us to update our terminal. I contacted customer support earlier and spoke to 2 individuals who gave decent advice but ultimately did not solve the problem.

I wish I could recall the name of the rep who I spoke with today. She went above and beyond, helping me check my terminal connection, identifying that our account is so old we needed an account rebuild within the system, staying on the line with me for almost an hour while we troubleshot the terminal together and even getting a senior tech support manager in to help.

In the end it turned out our terminal was too old to update and she directed me to the correct department to get a replacement. She was kind, caring, patient and knowledgeable, precisely the sort of person that makes me feel like I can trust a company with my business.

My secod review here. It s a principle to help other at the end after 3 year with bed customer service. They start nice, calling back but then they forget about you for months. Should be the other was around offer solutions and understand rather than pretent to know. Not good service, except a few nice people.

The lady who helped me was very kind, very efficient and was able to walk me step-by-step through the whole process of the update. Being thatI’m not very good at all this computer stuff. She was so wonderful. Thank you.