Elavon U.S. Reviews 

If you know you know, around 12,000 held for no reason after a random account shut down after using them for about a week during the Christmas season. I needed to process refunds since my funds were being held for 3 months and we couldn’t afford to ship the products and wait that long for the funds back. My ability to process refunds was taken away and I was told by Chelsea bejines to just tell the customers to open chargebacks, keep in mind these were Christmas gifts and im assuming people would want their funds back quick so they could purchase elsewhere. On top of it this got me on the match list due to all the chargebacks. After countless emails and the cold shoulder I reached out to the consumer finance protection agency and they worked it out. Elavon agreed and refunded us all the chargeback fees and removed us from the match list. The relationships destroyed and the revenue lost during the busiest time of the year was absolutely devastating and priceless. Corporate or higher level employees made it happen but the low level workers are not helpful nor friendly. They have an “oh well it’s not my problem” attitude. Elavon will make a huge mistake if they allow Mrs Bejines to continue working for them. If you want to take the risk of ruining your business and reputation then by all means, if you’re desperate, open a merchant account with them. It isn’t worth it in my opinion. It’s not almost march. I’m still waiting on my 12,000 but I’m off the match list and I got $950 in chargeback fees credited

Very helpful and took care of the reason for the call

The Customer Service Rep. was very professional and very aware of how to assist me. In additional, her communication skills were impeccable!

I have been a customer of Elavon for over 25 years. Their nasty customer disservice department made things so miserable when I needed to change my banking that I’m now in the process of finding a new provider. They refused to give me basic account information even after I had verified my identity multiple ways. They told me it was my responsibility to know all of the information on my account – an account I had started 25+ years earlier. Nasty, condescending attitude from a sick controlling woman who absolutely enjoyed making me ask over and over for basic information with responses like "I’ve already told you three times!!"

Valerie was most helpful walking us through the set up of the new Ingenico for my little business. Not nearly as complicated as first anticipated. Thank you so much!!!

Diane was very helpful and understanding of my companies need

It is a great pleasure to speak to someone who is kind, friendly, knowledgeable, and efficient like Wendy. She resolved every technical issue with our terminals and offer a first call resolution. You really made this so easy and know that you are appreciated!!!!

fees jumped up without highlighting very surprised a 50% jump up in fees and monthly fees just drained my bank account
terrible unethical company

Kay was amazing- super patient and knew exactly what to do with our terminal set ups.
Could not have done it without her!

Diane provided expert advice with clarity and kindness. Our concern was addressed and resolved quickly.

Easily one of the worst credit card processing companies I’ve ever had the experience of working with they were charging me $25 a month merchant fees, which I didn’t know about was not told about from the beginning and there’s all these other little hidden fees that they kept charging me and I never use their service but I’ve seemed to have to pay a couple hundred dollars just to be associated with them, which makes zero sense and there’s no refund policy either

Worst customer service you'll fine hard to get a hold of someone and nobody seem to care about customer. Save yourself a headache and stay away from Elavon

The person I spoke with was extremely helpful and patient.

Robin Tyler so patient and sweet and super helpful in helping me register with our online account. She was also very knowledgeable which helped tremendously speeding up the process.

Cancelled our service since we enrolled with a different processor. Cancelled 15 days into the year and they refuse to refund the $99.99 service fee for 2026. Claiming i received a refund 5 years ago for a totally different reason/circumstances. Bad customer relations...so glad i made the switch.

Customer Service by phone is great!!

Robin Tyler was amazing!

Easily helped us out with the issue and was very kind.

Great customer service!

On behalf of the parking services department SDCCD