Elavon U.S. Reviews 

All I wanna say is that the lack of communication is a lack of experience and professionalism in deciding against holding customer funds, ridiculous

Careful, These guys have no problem just turning off your service without warning. They have very little consideration for their customers and their businesses.

Signed up for services in 2024.
Started off great. Easy sign up process, integrates with Authorize.net which I needed, good rates.
I was a new business at the time and learning as I went. Followed the book to a T. Just an honest guy trying to make a living for his family.

I sell voip phone services including the phyiscal phones when needed. My payments are all online. I have my customers enter them in their portal or I alone do it for them and our online payment solutions is 100% encrypted. Once saved there is no retrieving it except for the last 4 digits.

Out of the blue one day an Elavon rep emailed me stating a transaction looked suspicious. I asked why, they said it showed YEA T54w, she said what is that? I told her. She said its not on your website, but then I showed here that it was. I said that is a yealink phone, google it they're a huge phone manufacturer. She required I explain my business, and I did, then she asked to give her my customers information. I said all i can give you is the details associated to the card and anything more I was not permitted to share without customer consent, which I thought was reasonable.

Nope! Just like that without further communication she terminated my account. I had no warning, they gave me no time to find another solution and just like that my payments for dozens of customers were interrupted and I was left scrambling for a new service.

I complied with everything they asked except divulging sensative customer information I was not authorized to give.

Ive been calling them for a week now, interested in their low rates. 2 years later and over 500k in processed payments with no problems(weird :) ) and they still wont approve me to use their services. No explanation, refusing to discuss it or prove to me what I did wrong(which was nothing) just pure discrimination and disregard for their customers.

I have no idea how Costco can claim them as a partner, that is after all how I heard about them and why i was interested in their services. Do not expect the same treatment as Costco customers. You will be very dissapointed.

There you go, tread lightly.

Excellent service and demeanor during the call.

EXPANATION AND ADJUSTMENT WAS THOROUGH AND HELPFUL

Helpful, AND kind! Sadly, that is rare these days, but thank you for setting the tone for our day!

Jessica in Support Services was able to answer my questions efficiently and effectively. She provided the information I was tasked with obtaining, and led me through accessing the profile editing I needed to do. She was clear with her instructions and waited patiently as I accessed the website, received my passcode, and found the elements I needed to edit. Jessica provided competent and professional customer service.

Elavon abruptly closed our merchant account with no warning and no clear explanation. Support agents couldn’t tell us why, other than a vague internal note saying “do not reopen.”

Before closing the account, Elavon debited our bank six times (over $20,000 total) labeled as “merchant service adjustments,” with no written breakdown or justification provided.

When we escalated, we were told Elavon “exited the business relationship” and that policy prevents them from sharing details—yet they kept the funds.

Lack of transparency, poor communication, and extremely concerning risk practices. Merchants beware.

Very helpful!

I will be aware how to search for the service and merchandise. Company it s very disorganized and not supporting at all Canadian service customer. I am in a 3 yrs loop writing, calling and spend hrs to resolve an issue not from my hand. Overcharged for item never delivery on top and very frustrating how they handled. Each time it s a change in regulations and not worth for a waiting for the refund. Imagine calling from Canada each time to USA customer service and aknowledge that even Canada service has washed their hand blame USA need to send me the refund. Big company not deserve the title.

Poor service high rates,hidden charges, run,dont walk,away!!

I am extremely disappointed with the way my account has been handled by Elavon. My account was suddenly closed without warning, and my funds have been held for a minimum of 60 days with no opportunity for me to explain or resolve the matter. I was also asked to provide irrelevant and unnecessary documents, which only added to the frustration.
This treatment is unacceptable. I request immediate clarification and the prompt release of my funds. Since December 4th, there has been no resolution—despite Elavon’s promise to resolve my case within 15 days. Instead, the case was closed with no proper justification, and my funds remain frozen. This has caused nothing but stress and inconvenience, especially during the holiday season.
To make matters worse, Elavon ran two hard credit checks on my file without any valid reason, directly harming my credit score. This lack of transparency and professionalism is extremely concerning.
I strongly caution other businesses from signing up with Elavon until they improve their communication, accountability, and support processes. My experience has been nothing short of stressful, unfair, and disappointing.

My service tech did an amazing job! She helped me when 3 other people couldn't I was very satisfied with the support she gave me!

Sharon changed my password - she stayed on the line to ensure everything was completed. She was very professional and nice.

Kathy made my experience MUCH better! The DX8000 I use has shut down so many times and I've lost sales because of it! But she gave me a temporary fix and ordered me yet another machine. Although the equipment seems to be very sub par, the people are great!

We have been a customer for over a year, in this time multiple attempts to connect with an account manager have failed. They are always out of office whether you call or email. At this point it is hampering our ability to expand due to lack of clear merchant service support. We have written and called multiple times. We are giving them a one last opportunity as a courtesy if we don’t get better service by this month we will be discontinuing services with them.

Based on our experience, if you are a small business and busy, this is probably not the right merchant service for your business.

REPRESENTATIVE WAS EFFICIENT AND KNOWLEDGEABLE AND FAST, VERY FRIENDLY

My husband passed away valerie was very helpful and putting me in the right direction to remove his name

Rip off approved me for an account waited till I took my first payments then put funds on hold and closed account.