Elavon U.S. Reviews 

Bardzo życzliwe podejście do klienta. Mimo, że przegapiłam termin załatwienia swojej sprawy, Firma poszła mi na rękę i rozwiązała problem

I am extremely disappointed with Elavon and the way they have handled my account. I have done nothing wrong, yet they continue to penalize me by freezing legitimate business funds and disrupting my company’s cash flow. This has happened multiple times, and each time their justification makes no sense.

Elavon is treating me like a risk when I’ve been completely transparent and have a clean track record. I run a legitimate construction company, and the transactions they keep flagging are normal contracted payments for services my customers signed for. Instead of supporting small businesses, they’re making it impossible to operate smoothly.

What’s worse is that Elavon keeps demanding personal financial statements, bank records, and intrusive documentation that has nothing to do with the transactions in question. It feels like they are trying to exploit me and gain unnecessary access to sensitive personal information just to release money that already belongs to my business.

Based on the issues I showed Hearth, the pattern is clear:
• My payments get flagged for no valid reason.
• My funds get frozen without warning.
• I’m pressured to turn over excessive personal financial documents.
• Their support team gives inconsistent answers, vague explanations, and no accountability.
• Meanwhile, I delivered the work, my customers paid, and the money is legitimately mine.

Elavon’s practices are disruptive, unfair, and borderline predatory toward small businesses. No business owner should have their funds held hostage while being forced to hand over personal financial statements that have nothing to do with the transactions themselves.

I would strongly caution any business—especially small or growing companies—before trusting Elavon as a processor. Their risk department is aggressive, unprofessional, and completely disconnected from real-world small-business operations. There are plenty of payment processors that do not treat honest business owners this way.

Sharon solved my issue quickly and provided great customer service. She walked me through the process of solving a POS problem and was able to help me get it resolved in a matter of minutes.

Sharon was a very nice and patient person on customer support! She told me all the steps and was patient, even when I had customers! Thanks to Sharon, I got my problem fixed!

I had a lock out problem. i calked customer service. An angel of a woman took my call. She painstakingly help me to unlock my account and reset my password. It really made my day.

They increased my tariff without notifying me in October. I've tried to contact my account manager but she refused to give me a refund and offered me to sign a 12 month contract with the company. I've been with the company for over 12 years. How could they treat me so badly?

Employee that helped me was very informative and helpful.

I spoke with a representative name Rene and she was very thorough and helpful. That's the way it should be when calling any customer service line. Great job, Rene!

The lady I spoke to was EXTREMELY helpful and patient. I am not good with technology and she got me back up and running and I cannot thank her enough! I vote for a raise!!!

I have been with this company for 10 years and recently received terrible IT support. They will not put you through to IT support but request for someone to call you back, often takes 24-48 hours as based in USA and not good enough when my service provider engineer wants to discuss an issue with them. I was on the phone for 4+ hours trying to resolve the issue that they say is not their responsibility but it is as regarding PCI compliance. I am changing providers

She took care of my problem in less than two minutes. Best customer service I’ve ever had.

Took ownership of my issue and stayed with me to make sure I had the info I needed.

Sharon made my experience GREAT!! I have problems every month logging in to print my statements. I was mad! Sharon not was not only patient and kind, she found out I had THREE accounts. She deleted two and we put in a new password for the correct account! I'm so relieved.

SHARON is a TREASURE! Professional, thorough, very patient, friendly. I hope I get to work with her again sometime! Tell her I said THANKS!

Outstanding service - took over an hour - to solve the issue - She was very patient - confident and determined to get the issue Fixed

A live person who was professional, knowledgeable, and friendly.

The agent was very understanding and helpful!! I am not very Tech Savvy, So she was patient with me and even called me on my cell phone when I was at my card reader because I don't have a phone right by it!

I spoke to Christine today as I locked myself out of my online merchant portal. She was helpful, efficient, knowledgeable and personable! A pleasure to speak with and refreshing to get someone with her personality as this attribute can be rare in the customer service industry these days!