Elavon U.S. Reviews 

GREAT CSR. REALLY KNOWS HER BUSINESS

A client recently initiated a chargeback, and Elavon withdrew the funds from my account without any prior notice. I was later told that an email had been sent two weeks earlier; however, a separate customer service representative contradicted this and confirmed that no such email was sent. That same representative also stated that, based on the type of chargeback involved, I should have received a temporary credit, yet no credit has been issued.
As a direct result, my account has remained overdrawn for the past week, leading to five non-sufficient funds (NSF) charges totaling $125. Despite multiple follow-up calls, I have repeatedly been told that the credit would be issued would “tomorrow,” but no action has been taken. In the meantime, I have been unable to pay my other financial obligations due to the ongoing account deficit.
The disputed chargeback is substantial, and I have already submitted 26 pages of documentation demonstrating that the services in question were fully performed. I have been advised that the review process may take up to three weeks, but the lack of communication, failure to follow proper procedures, on top of the already barely usable platform has left me with no choice but to start looking to take my business elsewhere.

on the first day of processing they put stop payment on charges as they erroneously indicated they are keyed in and because amount. So i decided to give credit to customers and charge them on my old processor.
Elavon charged me for the refunds even though they never give me a credit.

Elavon terminated two of our merchant accounts on April 14, 2026 with no warning and no explanation beyond "too risky following periodic review." Both accounts had zero chargebacks and zero disputes. The following day they pulled $20,000 from our ministry's bank account via unauthorized ACH debit with no advance notice. Our bank filed a dispute and ruled in our favor, returning the funds. Despite multiple emails and voicemails to their Loss Prevention analyst, we received no meaningful response or explanation. Elavon's actions caused immediate and serious financial harm to our operations — threatening our ability to fulfill member commitments and pay suppliers for goods already in transit. No legitimate business or ministry should be subjected to this treatment without cause, notice, or recourse.

I have been a Talech/Elavon customer for almost 8 years. I ordered the latest model of my 8 year register system in March 2026. In attempts to navigate a minor issue with the new system, a tier-2 tech representative changed my user status from Standard Tier (for which I have paid monthly for 8 years) to Starter tier due to his erroneous presumption that my new equipment indicated my ineligibility to use standard level functions. The tech representative erroneously rebooted my system and reversed what he presumed were functions that a new system shouldn’t have while attempting to resolve my minor issue. Elavon refuses to take responsibility for their error and reverse this error to resolve this matter. My merchant services has worked for 2 days contacting upper management at Elavon without success. The whole situation is counterintuitive. Even if I were a starter client (which I am not), the whole objective is to have a client pay for higher level tiers of service—my merchant service and I have easily provided proof of purchase—so restore the standard status like I’m a new standard tier. Either way, the lack of professionalism is astounding. It make no sense why Elavon would risk losing an 8 year veteran willing to continue paying for standard tier over a simple resolution. Take ownership of your mistake and take the honorable steps to make it right. This is all surreal and counterintuitive—those are not adjectives that should characterize my experience with my register software company. Hear this: you guys are NOT the only software company out there . . . resolve this matter expeditiously or you won’t have to resolve it . . . termination of services will resolve it for YOU!

i reported them to BBB the claim goes beyond the handling of BBB. I have to hire a lawyer. Evalon hired a credit collector to collect the stolen goods . that their processor is not pci compliance. I need a lawyer who is credit card knowledgeable. the processors are robbers well dressed. retailers are in trouble when you have a processor that takes your hard earn work money. I believe you should send me your phone number. How to communicate with you. No just send you an email. A real person I can speak with. Phone number and extension or whatever it takes. That's how you reach out to your merchant when you want their money. You go introduce yourself and this is my product.

It was very nice talking to Shanique in order to cancel my service (as I no longer am running my main business) and explain charges to me. She was very helpful and professional, and warm. I am very happy with my recent encounter with Elavon. I will use Elavon again if needed.

Knowledge, customer service, Solved the problem quickly

Amy was kind, thoughtful and patient with me.

Amy was incredible! She stayed on the line until she solved my issue with the software. She was very polite and knowledgeable of your product. I wish I could treat her to a nice lunch!

Wix has them as credit card provider and so does Costco and they use costcos brand and name to advertise also. After i signed up with them, provided all information including my costco information which they said is necessary to open the account and they said they do work with wix and their gateway does. I was told they are not compatible, why in the world wix has them on, costco contracts with a company to get their member information, they have it on their youtube page that they are compatible and their gateway works. I am extremely upset that they retained my personal and business information under false pretenses. I will be filing a complaint with Wix and Costco. I would recommend Wix and Costco distance themself from such companies that give them a bad name and gain their customers information.

The customer service I received was incredibly helpful and I am very grateful!

extremely professional experience dealing with Angela. She was very patient even while i was frustrated trying to reset my device. it took a long time because we didnt know about the internet problem…nothing stopped her. she was kind, patient and we didn’t stop until i got the terminal reset. she is a keeper.

I've had 4 terrible instances with this company
1. They never ask you to change your password before you are ready to make a transaction. In other words, a customer is trying to check out, and you can't proceed with the transaction because they want you to come up with another password.
2. They never give you a heads-up that your annual fee is coming up. Most companies give you the courtesy to let you know they are about to take money out of your bank account. I was about to pay my shop rent, and I checked my acouunt and they took money out without my knowledge.
3. I got a chargeback and didn't know it happened for 3 weeks when they took money out of my account. They didn't let me know I had a chargeback. No email, nothing. I got scammed, and they did nothing about it.
4. You will not get paid if your bank is closed. In other words If you work on Friday, you won't get that money until Monday. Bank holidays are the worst.
I switched to Clover, and I don't have any of those problems anymore. I do not recommend this company.

Elavon, It is terrible service, you will regret to use their machine, they should get out from the market! give my money back!

We signed up for this credit card processing service for a new corporation that we established. Our company uses World Pay, but we were told that Elavon would be more cost-effective for the new company we created. On our first transaction, we put in all the required information and got all green checks on the platform regarding potential fraud. The charge went through but then received an email from an Elavon investigator. The transaction was frozen until we supplied literally the same information that we included in the transaction. WorldPay never did this. All I could think of is that periodically, we would have to spend extra time to justify transactions...things wholly unnecessary and things for which we had no time nor tolerance. I emailed them back to refund the cardholder and to cancel our account. They cancelled our account and in doing so stated that their company reserved the right to cancel w/o notice any account and they were doing just that. They also said that the money that we charged would be returned to the cardholder 90+ days from now. So, we can't charge the client for at least 3 months for the service already provided. This company is beyond insulting and infantile as they were firing us after we fired them... Reminded me of what a small child would say after...I'm not going to your party,,, then the child responds, I can uninvite who I like, and you are now uninvited. This company needs to act a bit less like the secret police and offer a lot more customer service.

Well treated and excellent service

I was originaly calling to cancel my service due to difficulty with ingencio mobile device. The care rep.( Hanna) answered my questions and educated me on how to use the moble app. for manual c.c. payments. she was polite and knowledgeable about the products. Great service thank you!

First time caller to Converge customer service. Rep Robin was extremely knowledgeable and helpful. Account had not been transitioned from talech to converge. She closed the old and added the new on payments insider and walked me through how to get the information I need. Waited until I was successful