Elavon U.S. Reviews 

We are a small health clinic in Arizona. Even though we stopped taking credit cards more than a year ago, Elavon continued to charge my bank account a usage fee. When I tried to stop the ACH withdrawals, my bank gave me a phone number which turned out to be a nonworking number. Then I had to contact another company who said they could not cancel the charges, and they referred me to the company responsible for the charges, which was Elavon . I called Elavon and they refused to close the account. And finally, I got a hold of Elavon and I have ordered them to stop taking money out of my account. They of course, have refused to refund even a penny of the monthly service that they have been charging us for. Where I come from that is called charging for services that were never rendered as an owner, I find this behavior extremely unethical. I will, of course never do business woth Elavon . And I recommend Small business people do not do business with Elavon Because of Elavon’s dishonesty and their unethical behavior.

Your agent was very friendly and helpful.

This time we spent only 20 minutes, and my request for the account change was successful. The Elavon representative was very knowledgeable about my request.

Hellish process of account closure with Elavon business account. I called to inquire about the closing process a month prior. I followed the instructions. I called again to follow up and it was confirmed that all devices were returned and my account is closed.

After this confirmation, I was charge monthly fee for four month via automatic withdrawal I had set up. Mistake happens, so I called again, the agent admits it was a mistake cause by previous agent not following up and assure that the refund will be issued.

After about a month I didn’t get refund so I called again and this time another agent tells me that I should contact collection agency out of nowhere. I asked to know about the charges and what I owe and they refuse the tell me and insist I call collection. Since I have the automatic withdrawal set up, and even had it going for over four months by their mistakes so I assume any fees should have been automatically withdrawn. Plus I never received any bills from them. The agents refuse to share their information or any written record and I’m forced to speak to new people every time repeating this ridiculous and horrid circle of explaining all over and having to call back and follow up. It’s not even that much but this has become a morality thing now and it is just wrong to treat a customer this way. It’s been going on for almost a year now. I’d give anything to go back in time and pick a different pos company.

Update August 8 : After receding a reply through this post, I have reached out to the email and all I got is a response to call back to generic customer service number that I have been calling for almost an year now, encouraging to continue this ridiculous cycle. No one takes ownership in this company, and it is literally impossible to get through.

Robin Tyler she is great her 20 year experience beat 4 amateurs. This brillant lady took less than 4 minutes and sorted out. Give her a raise already!!!

STAY AWAY FROM ELAVON!!
I am the owner of a small dental clinic in Los Angeles. We are an Executive Costco Member and signed up with Elavon through Costco over 10 years ago. We found that they had been overcharging us for about 10 years. Elavon reluctantly refunded money to us without interest and without us really knowing if they really paid us back accurately.

The company rep. I spoke to about problem was very
helpful and patient with how long it took to solve the
problem, I feel she works very well with the public, and under pressure.

Valerie, was quick and effective. She did everything she could to fix the issues and at the end she was able to swap my equipment that was over due to be replaced

Josie was EXCELLENT at explaining my merchant services credit card statement…she spent 45 minutes explaining the different rates/charges 👍

The contact I spoke with listened intently, understood what my concerns were with PCI, spoke ENGLISH and was aware of the frustrations caused by the PCI personnel and their poor directions and phone numbers to call to cancel the account. The contact I spoke with processed my request in less than 5 minutes! I was very impressed with their knowledge and abilities to help. Thank you for excellent customer service!!!
Regards,
Eric Zockoff
Ztek Engineering LLC
888-403-2505

My representative, Tamara, was absolutely outstanding. She patientlyassisted me in adding a merchant account to my dashboard and doing research as the first account she attempted to add had no transactions. She also assisted me with a refund issue in converge. She was kind, patient, and attentive to my concerns as I was having issues with reconciliation of my accounts. She is a 5 star employee. I would have hugged her if she was in person!

Robyn helped because she noticed there was a mistake with the way something I ordered was emailed to me when I was supposed to receive something from ups. Robyn also said she would be monitoring this issue so she could email me when action needed to be taken. Robyn was also very sweet, attentive and patient with me. How I wish everyone working within customer service was as kind and able to dissolve any issues. Thank you

The technician was very knowledgeable and answered all my questions. She did extensive search for me. Speach was very clear and so friendly to talk to.

Money account

More expensive god protection

Your accociate Zora was very knowledgable and provided a great service.

Raman

Robin in customer service is absolutely excellent. She shows genuine care for her customers. She is an asset to Elavon.

The young lady was pleasant, helpful and funny...
great phone call

Good job . And I need your service. Rhanks

Courteous and very helpful customer service.

I had been approached to change my credit card processor and wanted to understand the “Other Transaction” and “Other Fees”. I found out about non-qualified transaction fee, extra fee for monthly vs daily tie-out, $25 monthly online converge fee, $25 monthly PCI compliant/insurance/help fee, $10 doing business with us/account fee, and $21.20 monthly paper statement fee for 3 pages ($254.40 annually for 36 pages, $7 per page). Makes sense!
She answered truthfully every question I asked and I am grateful for that honesty. I appreciated her knowledge. Customer service is very lacking these days and she was not. She excelled. She is a keeper!!