Elddis Reviews 

Alison the lady who was dealing with my problem was amazing She was very keen to help with what she could and I cant thank her enough for the quick response and help guiding me through what I had to do on my side. All has now been sorted and saved me a lot of stress thanks again Alison 5*

I spoke with Allison from customer care, she went above and beyond to help me and I couldn’t have been happier with the outcome. She communicated my options perfectly and went above and beyond to see that I got the best service possible.

I’m truly grateful.

Worst customer service ever. Once they have your money they do not want to know. My Bailey was much better. This Elldis has been nothing but trouble since we bought it new every service requires warranty which then takes months for the parts to arrive. Customer service just give you the brush off every time you contact them.
I would never buy or recomend a Elldis to anyone.

After our caravan supplier ceased trading Elddis have honoured our order for replacement parts and have organised delivery to an alternative caravan supplier. Their customer service team was great - quick, responsive, pleasant and very helpful

I required an item for my motorhome that had been damaged. After contacting the customer care team, Allison set the wheels in motion and the item was sorted in no time and posted out directly to me. This has allowed us to keep our motorhome in as new condition and able to continue on our adventures. I cannot speak highly enough of the customer care I have received. Once again thank you Elddis and a special thank you to Allison. Five stars well and truly deserved.

I Purchased a new elddis evolution cv40 campervan with in weeks i started to notice issues. Water tank under the van was leaking. On the back doors one of the catches that holds the door shut had a bolt half way out, and one of the window catches on the near side windows wasn't screwed down.
then to top it off the alarm system was not working as it should,this hadn't been setup correctly.
After a phone call to Elddis they said this is a dealer issue as they sold the van.
But at the end of the day it was built and all installations was done at elddis.
Then comes the warranty claim what a farse that is, Alarm not not worrking as it should can become a insurance issue.
Went to the dealership 5th of June after 7 weeks i got a email saying new ecu for alarm should arrive ETA 22nd september. what a joke that is.
This problem has been Rectifyed now by the company who's alarm i have.
My suggestion to Elddis is the person who is doing the alarm install make sure he knows what he is doing on setting things up with the van keys ECT.
Also make sure your vans have a proper Pre Delivey inspection before leaving the factory. It seems the dealership has to deal with your failings.

Bought a brand new Elddis Avante 454 in 2024
Within the first 6 months I had 2 water ingresses and damp in the bathroom.
The so called engineer at Elddis said the damp must have caused storing something wet in the bathroom?
Laughable as we only spent 2 nights in it.
Luckily the Fiancial Ombudsman agreed with me and I got all my money back.
Took a year as they just wanted to keep repairing it.
Had a second hand Swift for 6 years and only changed the battery. Made a disastrous decision to P/X it for the 454.
The build was shabby also.
Wouldn't have a Elddis for nothing.

We bought a brand new Eldiss 550 in2016 It has been appalling ranging from stress fractures through to water ingress. At every point Eldiss have tried to,and generally succeeded in weazingly out of any responsibility for the poor construction of the caravan. I need to restate that none of the problems have been caused by our negligence. Yearly maintenance. We have been tour guides and rally stewards with the Caravanning and Camping Club. One might feel that a ten year old van will have issues but these issues started at 3 years old. Can not recommend Eldiss

We had a few issues with our new motorhome
Hymer customer services have been excellent they arranged to get things sorted for us ASAP
We are very happy customers
Their dometic technician was excellent knowledgeable and extremely helpful as were other members of Hymer staff group we cannot thank you enough.

Elddis - Absolute Rubbish
Bought Elddis Avante 840 new in 2022 for over £27k, took into a dealer to P/X and they found damp in front panel around windows above and around all three windows. Stupidly I didn't get the services and habitation checks done after the first year so understand i have no come back on the warranty, just didn't expect problems with new van, how wrong were we. Build quality - absolute rubbish - you be better making one out of lego.

Never again. We have a 2022 Elddis Chatsworth 840. The general quality is appalling where internal panels are just shoddily put together. The biggest issue however, is water ingress. This was reported to Glossop caravans September 2024 they then got the caravan in for assessment in October 2024. We have had to wait until the end of April 2025 for the caravan to go in to have the work done. This can then take up to 6 weeks. We have been wanting to sell this caravan since September but can’t until this is resolved. Customer care/service is non-existent.

Thanks to Allison at EHG customer care for her work and time in clearing the way to get warranty recall work carried out on my Elddis Evolution campervan.

AVOID-AVOID First purchased Compass Capiro from factory show 2016. Front panel water ingress within 2 weeks, 600 mile return journey to dealer for repair which had to be repeated again the following year, leaking wash basin sink plus bunk bed configuration issues plus numerous other issues. Dealer was very helpful, then back damp issues. Illness resulted in us selling it. One year on purchased an Affinity only to reject it before we removed it from the local dealer, had various obvious issues. Two months later Dec 2023 a new build arrived in the dealers which LOOKED fault free. The fridge door detached from the hinged end on the first trip. Door replaced by dealer. Now at first service damp readings of 50 in back of the van. Inspection of the roof revealed mastic joints on roof which looked to have been done by children. You don’t climb on to the roof of a new house when you buy, but you obviously need to with ELDDIS, I would not have purchased it if I had seen the workmanship of roof /rail joints APPALLING. Now having to wait 7 months for the warranty work to be completed . AVOID AVOID

Alison provided excellent customer care, showing great understanding and consideration.

We purchased a brand new Elddis Chatsworth (Avante) 860 at the Caravan show at the NEC late 2022 taking delivery that November.
It was a beautiful caravan and suited all of our needs and the discount offered at the show was irresistible.
Fast forward to May 2023 and the van was stolen from secure storage. Fortunately and due to having a tracker fitted it was located and recovered by Police within 2 hours having been emptied of all our possessions and suffering some minor cosmetic damage.
We booked the van into a local dealer for repairs and replacements under our insurance Policy that December (following a holiday and waiting time to get into the workshop) only to be informed that the front end was riddled with damp. I went down to the repair shop and spoke with the technician who had surveyed our van and he showed me the cause of the water ingress. The Chatsworth has what is termed a Stargazer roof light in the front lounge, which is a long narrow aperture. The technician told me this is a known weak point and due to the size of the cut out in the roof its structural integrity is compromised. He then led me up the scaffolding to view the roof for myself. I could not believe what I was seeing. The roof structure in between the stargazer and front panel had collapsed inwards noticeably and I could see a large gap between the roof and front panel complete with an evidential stain where water had been pooling and clearly seeping through the now compromised roof strap. I did not measure the gap but it must have been 30 to 50 mm at the center line of the roof.
I was reassured that as a known problem (to that dealer I assume) they had a fix which wood consist of an aluminum strengthening beam being bonded into the ceiling structure. Not that much further work as the ceiling had to be removed anyway due to water ingress.
Having lost faith in the van due to the theft and this new problem I took the financial hit and part exchanged it for a used Motorhome (another story after the hell of towing across Europe watching MH's glide by effortlessly).
Other minor issues I experienced included the rear lights failing and not being able to effect an on tour repair due to the bulb becoming welded/corroded into the holder.
The Whale heating system was also IMO not powerful enough for the size of the van and we had to run it on full power all the time in the colder months.
The finishing details just screamed lazy with sealant smeared scruffily on exterior panels and interior wall fixing brackets at odd angles so no care or pride taken in fitting them.
I would also like to highlight that Elddis still use wood in the wall structures whilst most other manufactures have moved onto composite materials so you now only need to worry about the floors rotting :(.
It is a shame as it was a beautiful van with the perfect layout for us but sadly not a good experience.
I had no issues with the selling dealer and my local one has been more than helpful.
Had the caravan been a few years older I would have given 2 or 3 stars but for a 1 year old van the water ingress and resulting damp damage was unacceptable and according to at least one expert totally avoidable by building it properly in the first place

Wish I could give a zero - sadly I had to give a single star. We had Adria vans for years but made the monumental error of seeing an Elddis we liked. In 2020 we bought a brand new Avanté 868 - what a complete disaster of a caravan. It’s spent more time at the dealership than it has at home. The fixed bed has fallen off the wall 4 times, the whole back end was replaced at 18m old due to damp issues. Cupboards open but won’t close and vice versa. The control panel works sometimes but not others, the front window leaks and so the list goes on. The dealership have got our money and show a complete disinterest and Elddis themselves are appallingly bad - customer service - don’t make me laugh. Do yourselves a favour don’t even contemplate buying an Elddis. Absolute cr@p.

Had contact with customer care yesterday regarding a service query, Elddis have been very accommodating and helped us greatly, all sorted in a day thank you Allison, love our crusader storm caravan, thanks again five star service

I would just like to say a big thank you to Alison, of the customer care team, who has been very responsive professional and helpful over a number of years.

Bought a brand new caravan from Pearman Briggs Gloucester. As part of the Elddis package it was supposed to come with a Elddis front towing cover. Despite waiting two months still no cover has been received. Pearman Briggs tell me that Elddis don’t have the cover in stock. Can’t seem to get anyone to help. Be very careful when buying an Elddis with additional items in the package.

I purchased a brand new Eldis Avante 840 which I received in December 2021. Since our first trip away, I always noticed a lot of condensation on the windows and never thought anything from it until it had its first service in November 2022….
This is what the damp report for the first service detailed:
• Readings up to 48% at front windows.
• Readings up to 76% at rear under the bed.
• Readings up to 43% around rear wall.
When the caravan was in for the second service in November 2023 the repairs related to the first service were carried out (12 months after damp was found!). This serviced found more damp.
• Readings up to 23% habitation door.
• Readings up to 23% in washroom cupboard.
In April 2024 (17months after damp was found!) the repairs completed at the second service were checked and another warranty claim was raised due to the warranty work not fixing the water ingress issues as there were still elevated readings. These readings were not given in the report.
Noted in this report there were new elevated readings found at both wheel boxes, habitation door and washroom cupboard but Elddis said that these reading were acceptable…
In the third service in September 2024 the damp was still present in the following areas:
• Readings up to 27% at rear under the bed.
• Readings up to 36% habitation door.
• Readings up to 27% below seats next to habitation door.
• Readings up to 27% below kitchen next to habitation door.
Now the full wall which the habitation door is on has been damp since 2021…
So if you want to buy a damp caravan got to Elddis😊
P.S When is fit for purpose not fit for purpose?

**Update to Elddis comment 09/10/2024:
I have already contacted you about these issues and heard nothing.