At the start it all seemed good with Electric Kiwi, we worked hard in free hour of power but because of their price structure it was still expensive. Not long after we joined the prices went up. We d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
'3 high school friends from Whakatane' the original owners, should be embarrassed at the apalling lack of service I received. 6 weeks of chat-bot platitudes, no idea how to solve my routine problem be... Toon meer
Bedrijf heeft geantwoord
I am still unsure of how the charges work on the MoveMaster power plan as I have worked hard to make use of my 'free hour of daily power,' take advantage of off-peak nights, and use off-peak shoulder... Toon meer
Bedrijf heeft geantwoord
Best broadband and cell provider I have ever had in New Zealand. Had awful experiences with the big ones (overcharging, insanely restrictive and punishing contracts etc.) I have been with them f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Electric Kiwi is an independent online New Zealand electricity retailer.
Contactgegevens
Level 4, 99 Quay Street, 1010, Auckland, Nieuw-Zeeland
- electrickiwi.co.nz
2,5
Slecht
209 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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No customer service. Don't get involved!
There is no customer service, there is a live chat which is seemingly by their own admission, a bunch of monkeys. I can be on chat with 4 different people who say one thing and it never happens. It is the worst customer service I have experienced throughout NZ, Aus, Canada and USA. They've have reached a new low. Horrible experience! Totally abysmal.
28 januari 2026
Review zonder uitnodiging
Really cool power peeps UNTIL SHIT HAPPENS
Really cool power peeps. Easy to set up; They respond online when i need them. Great company, and a great kaupapa.
This has turned into a horrible interaction. I arranged to pay my bill (lost bank cards made manual payments unavailable) and used the online chat twice. both were abject failures. After feeling supported I am now hounded by LATE FEES.
I will be looking for a new power company once this mess is sorted out. AVOID THESE PEOPLE
5 januari 2026
Review zonder uitnodiging
Antwoord van Electric Kiwi
Thanks a bunch for the awesome review Patrick! We’re thrilled to hear you’re enjoying your experience with us and finding it easy to set up and get support when you need it. It's fantastic that our kaupapa resonates with you! Being a part of your power journey is what we're all about.
If there's ever anything else you need or just fancy a chat, we're here and ready to help. Cheers for being part of the Electric Kiwi whānau!
STAY AWAY, Electric kiwi are terrible
THERE IS NOTHING KIWI ABOUT THIS COMPANY. Electric kiwi are terrible. They hide behind a chat wall for their customer service. They also stuffed up my billing, not sending me a single invoice or direct debting my account for months and then letting my account get so high in debt, then they deduct it all at once a week before Christmas. Absolutely disgusting behavior leaving my family empty handed at Christmas for a fault of your own.
17 december 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Thanks for sharing your experience Jordan. It's clear how frustrating this has been for you, especially around the holiday season. As an online-based company, we focus on keeping costs down so we can offer competitive pricing, but I understand that doesn’t make up for what happened here.
We definitely want to get to the bottom of your billing issue. Could you please hop onto our live chat? Our team is keen to help, and we’ll look into what went wrong and work on getting it fixed for you. We're here to make it right.
They need a call center firstly
They need a call center firstly, secondly I've had the worst time dealing with someone on live chat trying to correct a mistake they made, I loved them up until I had an issue that needed resolving and they made it soo difficult. Followed by inconsistent email correspondence over days that never got resolved, left such a bad taste in my mouth that we're changing power companies.
21 november 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
We appreciate you bringing this to our attention, Olivia. It’s disappointing to know about the challenges you've faced. It's definitely not the experience we want for our customers. To keep costs down for everyone, we've opted for live chat instead of a call centre, but we understand it might not work perfectly for every situation.
We’re here and ready to help resolve any outstanding issues. If you’re open to it, please send us a message so we can look into your account and find a solution. Clear and consistent communication is a priority for us, and we'd love the chance to make things right.
Thanks again for reaching out, and we're here to support you if you’d like to explore further options!
Saying they didn’t receive payment !
Made payment and they added it back onto my account because they can’t find payment spoke to bank multiple times and they said they got it 6 months of fighting to fix it and they just don’t reply. Stop sending me bills because I complained then sent me to debit collector also check your bills
If I payed $60 they would only take $59 off happened on almost every payment power is also three times as much as anywhere else!
7 november 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Thanks for reaching out and letting us know about this issue. This sounds incredibly frustrating, and it's not the experience we want for anyone. It definitely shouldn't take six months to sort out a payment discrepancy. We’re keen to get to the bottom of this and resolve it once and for all.
Could you please DM us on Facebook directly with your account details? We’ll take a look with you and the bank to track down any missing payments. We want to ensure your account is accurate and that you're not being overcharged. Looking forward to sorting this out together!
Very simple and easy to switch with…
Very simple and easy to switch with just few clicks. No heaps of paper or telephone calls. All I needed was to read the terms and conditions and answer few questions.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Thanks for the fantastic review Patrick! We’re all about keeping things as green and simple as possible, so we’re thrilled to hear that your switch was smooth and stress-free is just how we like it!
Welcome to the Electric Kiwi whānau! If you ever need anything, we’re just a click and a chat away :)
Outstanding Service from Electric Kiwi!
I can’t speak highly enough of Electric Kiwi! Their staff on the phone or live chat are always friendly, professional, and genuinely helpful. They make managing my power bill so easy and are always willing to go the extra mile whenever I have a question or need assistance. Nothing is ever a problem — they always find a way to help. It’s refreshing to deal with a company that truly values its customers. Highly recommend Electric Kiwi to anyone looking for great service and support!
22 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Wow Jenny, thanks a bunch for the glowing review! We're absolutely chuffed to hear about your experience with our team. Friendly, helpful service is what we're all about, and we're thrilled to know we've made managing your power bill a breeze.
We're stoked to have you as part of the Electric Kiwi whānau, and it’s awesome to hear we're hitting the mark. Thanks for the big thumbs up and for recommending us to others, you're a legend! If you ever need anything, we're just a chat away. Thanks again for your kind words!
Best broadband and cell provider I have…
Best broadband and cell provider I have ever had in New Zealand. Had awful experiences with the big ones (overcharging, insanely restrictive and punishing contracts etc.)
I have been with them for my unlimited data plan for about 6 months and just joined up for the fibre plan. Affordable, easy setup, fast customer service, open and transparent usage data... just super chuffed with the whole experience.
Thanks heaps guys! Hope you get bigger and bigger
23 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Wow, your review just made our day Lloyd! We're absolutely stoked to hear that you're loving our broadband and mobile services. It's fantastic to know that we've been a bright spot compared to the big ones, and we're thrilled to have you on board for both your unlimited data plan and fibre.
Thanks a ton for your kind words and support. We're super chuffed to have you as part of the Electric Kiwi family, and we're excited to keep growing alongside amazing customers like you.
Antwoord van Electric Kiwi
Hey Edward! Thank you very much for the wonderful review. We're happy to hear that things were efficient and helpful. Thank you for being a part of our EK family too :)
Very helpful to an older inquirer
As an older person I struggled with the online sign up and wanted an interactive chat with a human. The young man who returned my call was fantastic and soon had me sorted out. I feel alive with EK after being too lazy for too long with one of the big providers.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Hello Martin! Thank you so much for sharing your experience! We're thrilled our team could help get you sorted, and it’s fantastic to hear you're feeling alive with EK. We’re glad you enjoyed a good chat with our team and thank you for chose us for your next chapter!
Quick & helpful service through live…
Quick & helpful service through live chat.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Hi Tolstoy! Thanks for the shoutout! We're so glad you found our live chat service quick and helpful. It's great to know we could assist you swiftly. Anytime you need us, we're here to help!
Great comms
Anisa was so onto it and helpful. Answered my Q's and actioned what I was after fast as.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Hi Jess! Thanks a bunch for the awesome review! Anisa is definitely one of our superstars, and we're thrilled she got you sorted out fast as. If you ever have more questions or need anything else, we’re just a message away!
Quick and easy internet connection
Quick and easy internet connection, done the next day. Good communication.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Thanks for the awesome review Ness! We're super pleased to hear your internet connection was quick and easy, and that our comms hit the mark. So glad we could get you set up in no time! We're here if you ever need anything else :)
Prompt service
Prompt service, so easy to communicate with via live chat. My query sorted within minutes. Appreciate this service.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Thanks a bunch for the fantastic review Delena! We're thrilled to hear our live chat team was able to sort your query so quickly. It’s awesome to know you found us easy to communicate with. Appreciate you taking the time to share your experience. We’re always here if you need us!
Deceptive Plans.
The movemaster plan is very deceptive in my opinion. The hour of free power feels like a great deal, the problem is that Electric Kiwi more than makes up for that Free power with horrifically high peak and off peak usage charges. There is nothing free about it. I moved to Electric Kiwi from Flick because it thought Meridian would be expensive. I left Electric Kiwi after one month because of a power bill that was north of $400, instantly saving $70 per month for the next 2 months. I encourage perspective Electric Kiwi customers to thoroughly cost out a move to Electric Kiwi, or you like many others will be stung with exceptionally high power bills.
1 juli 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Hi Mark, thanks for sharing your experience. We'd love to help figure out what's causing those high charges. Our Movemaster plan offers time-of-use benefits, ideal for households dedicated to using power during less busy grid times. If that didn't match your usage, it might be why your bill was higher.
No worries if load-shifting isn’t your thing! We have other plans that might fit better. Our Everyday plan offers a flat rate, and the Go250 provides consistent time-of-use rates. Matching your usage habits with the right plan is key to keeping costs down.
We're keen to take a closer look at your account if you're interested. Just send us a DM on Facebook or hop on our live chat. We're glad you've seen savings with your new provider and wish you all the best! Thanks for your feedback!
Rescued by Electric Kiwi
I was stranded without Power on Saturday as my Power provider completely messed up my transfer to my new residence. Electric Kiwi had me up and running in 30 minutes. That was fantastic!
11 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Hi Zibi! Wow, we're thrilled we could come to the rescue and get you powered up so quickly! Helping out when you're in a pinch is what we're here for, and it's fantastic to hear we could make a difference.
Thanks a ton for the awesome review, and if you need anything else down the track, just give us a shout. We're always here to help!
Easy set up on pc or phone.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Hi Morne! Thanks so much for the awesome review 😊 We're thrilled to hear that you found the setup easy on both PC and phone. Making things user-friendly is what we're all about! Always reach out if you need anything!
My broadband was out for 2days
My broadband was out for 2days. I went on a live chat with a worker named *Anisa* she stayed on the phone with me for almost 2hours to resolve the issue with our broadband connection she was so patient and extremely helpful its people like her that go out of their way to help, I wish her all the best thank you Anisa for all your help.
12 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Hi Ash! What an incredible story, thank you so much for sharing! Anisa truly is a star, and we’re so lucky to have her. We're delighted she could help get things back on track for you. The internet being out is never a fun one. We'll pass your kind words her way!
Great customer service
Great customer service. Swift response and service.
12 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Thanks for the fantastic shout-out Angeesha! We're so glad our customer service team was able to provide a quick and seamless experience for you. We’re always here when you need us! Never feel shy to reach out :)
Mortified!!!
Went from another provider . Logged the usage after 2 days and it was nearly double. Couldnt wait to cancel.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Kiwi
Thanks for letting us know Steph! We understand your concern about the increased usage after switching. There can be up to a 10-day delay in receiving meter reading updates, which might have affected your initial readings.
We'd also be happy to review your plan to see if it’s the best match or if there's a better option for you. Many of our plans work well for those who can shift usage to off-peak times. If you’d like more info, feel free to DM us on FB!
You might also find PowerSwitch helpful for comparing options, just remember it doesn't factor in your specific usage habits. Finding the right plan is important, whether it’s with us or another provider.
Thanks for your feedback, and if there’s anything else we can do, just reach out!
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