Electric Kiwi Reviews 

The customer support is terrible. Expect to wait a long time in the live chat only to be told they are looking into it (they are not) and you get to try all over again the next day.

The worst company i deal with i just sign a contract with them today and they already took money out from my account
Their customer service really really bad not helpful at all they close the chat in the middle of the conversation they don't have any phone to call for help
The worse company i

I switched from Spark to Electric Kiwi no problem. But I had issues with coverage and I didn't like the confusing pricing plan. I decided to switch back to Spark but after 3 days Spark have had issues getting my mobile number released from EK. It's been a nightmare. Think carefully before you switch as the savings might not be as much as advertised.

This is the worst company I have ever dealt with. I strongly advise against doing business with them. They arbitrarily deduct amounts from your account, and their customer service is unhelpful. The agents are arrogant and unprofessional. It was a terrible experience overall. No wonder they have a 1.6-star rating — it's truly shocking.

What has happened Electric Kiwi? When you came on the scene, I thought you were really disrupting the sector and that’s part of the reason I came onboard.
I have had ongoing issues with this company since February 2025 this year. Accusing me of not paying my account when I have actual evidence that it was paid. This back and forth went on and on for weeks. And it’s impossible to actually talk to anyone as it’s all done via app chat (that constantly crashes), or email -which is a frustrating and drawn out process. In the end they threatened (via text and email of course!), to cut my power off, with an actual cut off date. I had no choice but to engage the Utility Disputes people on my behalf. They eventually got it sorted. But tbh it should’ve never got to that stage!!!
AND NOW…
Fast forward a month and the whole drama has begun AGAIN! “You haven’t paid”, blah de blah. After years of loyal patronage of Electric Kiwi, I am on the move.

To bad you can't give .5 cos I'm completely dissatisfied with this company. I asked for someone to call me on the chat page, first time 24th April got a message saying someone would be in contact soon, sent 3 more messages since then with the same answer....but still no one contacts me. Now my power has been cut off.

Absolutely disgusting power company! I changed power companies because it gave me the benefit of having all services under one provider. Within less than two weeks my estimate read just over $166 which I paid In full and within 3 days I got my first bill for $80.08 - how does someone spend over $80 of power in three days! I messaged support services and was told that it's an error and that everything had been fixed. I checked the app and it was reading at $30ish dollars and was happier with this. Via the app I also had set my payments to be deducted every third Tuesday of the month, I checked my account this morning and they have deducted $80.08 from my account this morning. I messaged support services and they had no notes of the previous dealings with me. What a joke a d I don't know why I thought online services meant less hassles. Its more of a headache then a relief. My advice - save yourself a headache and don't sign up with this company.

I made the mistake of thinking Electric kiwi could be trusted with my credit card numbers so it was open slather on deductions with 3 payments being taken from it in April alone totaling $564.11 . Thankfully I cancelled my credit card just before the 4th payment in 5 weeks was attempted and now I am being threatened with debt collectors .
Had I not cancelled my credit card in time they would have extracted a total of $836.00 from my credit card in 5 weeks . This is for electricity only , I did not have any other services from them .

Dont make the same mistake I did by thinking you can trust a power company with your credit card numbers .
Update 4th July : Baycorp are now hounding me for the Electric Kiwi fake debt .
WARNING WARNING WARNING WARNING
Stay away from Electric kiwi , 86% of their customers are not happy with them .

Unbelievable service ive been a customer with this company for 4 years just through power hasn't been too bad so i decided to go with their broadband and moblie service,the day my mobile connection started i couldn't use it no service no data could only receive calls and messages put them on notice 4 days after their still trying to fix the problem their charging me for this service and i cant even use it. My broadband connection starts in another month but i have no confidence in this company that it will even work. So seriously thinking about ending the contract before it even starts what a fool i was leaving my old provider i will be giving them one more day to resolve this issue if not im out. One new zealand 5 stars electric kiwi 0 you need to get better electric kiwi or u will lose a lot of customers

I signed up to electric kiwi but didn't complete the number port. Despite that I was charged $100. When I asked for a refund they said it wasn't possible and that I should make a complaint. Avoid this company, they are scammers

Your AI service is not helpful and very very slow. I was on your chat line for 53 minutes and it was not able to answer my query.
I have also previously put in a complaint and was told that someone would get back to me soon. Well 7 days later and I have still not heard a reply.
You are not doing well Electric Kiwi your customer service is pulling you down. I am seriously thinking of changing now.

I wouldn't recommend getting involved with this company at all, especially elderly people. They have no regard for their customers at all. Pathetic service and disgusting communication.
The worst I have experienced ever in 50 years.
They are not even worth the 1 star!!!
There public relations is appalling.
We tried to advise of a disconnection and a reconnection 30 kilometres away.
Couldn't even do that.
Avoid them at all costs. Absolutely not advisable!! RUBBISH!!

I wish I had seen Trust Pilot before I went with EK, I have been getting estimates for over a year apparently due to an issue with my meter. At first they were estimating about $80 per fortnight then they started charging me over $10 a day. I am in a sunny one bedroom insulated flat. Once the meter was fixed they were unable to measure how much power i had used. They offered me a credit but it did not come close to the over payments I have been making. A giant rip off

What a stuff around. I changed network providers. They switched it earlier than the set date so I ended up with 2 networks..... Email after email because you can't ring, getting a different person each time and having to repeat the same story over and over. To make it worse my phone stopping being able to recieve calls and tx and then the network dropped of completely. So now I have 2 providers with no network connection at all and due to recieve two bills for someones mistake.

I joined electric kiwi a few weeks ago following some doubts at the reviews online.

They have an awesome app that helps you track spending and savings on power each day as well as the option to make direct payments via the app to suit budget.

One of the main things I have been concerned about was the pricing with Peak - Off Peak costs though we have managed to start a routine which has less power usage during these peak times so have not yet noticed any major costs associated with this company compared to others

Any time I've needed assistance staff have been a quick message away and have all been friendly and efficient in answering my queries.

We also have broadband as well as power which we have had no issues with at all and set up was easy as with the fibre itself having no glitching or cutting out like I have experienced with other companies.

Overall a helpful wee company who encourages cutting back on power usage while also providing handy customer service when needed.

Absolutely raging!They ignored the day to take my money for the Stay Ahead and more than doubled the amount so my rent wasn't paid and I'm now short of money.May be time to choose another supplier!

I have been customer of ElectricKiwi for almost 2 years now, having their electricity and broadband connection and now mobile as well.
After having few issues with electricity connection , it was resolved.
Regarding the broadband, i have contacted the customer service through their chat portal may be thousand times already, and still hasn't been solved. I have even requested to send some technician to the property to have a look , but never happened. is this your customer service? To be honest, this is the worst broadband connection i have ever used, being living in various countries in the past.
I dont know why, i am so stupid that i opted to use their mobile connection now. I started since 25 Dec 2024, but its 30 Dec now, and still i dont have mobile connection. Is this your customer service?
Being a loyal customer for 2 years, you dont care about guests satisfaction, and what do you expect in return?
Being honest, other providers like 2Degree, Spark, OneNZ has far better connections and customer service, and in really regret opting to your services and produts.
I am raising this review hoping that you would have a look into it and show conerns to the customers using your products.

CUSTOMER BEWARE!
Taking this company to court, they over charge their customers and you cannot dispute as their customer service is non-existent. As seen by others posting, they do daylight robbery.

Good luck getting in touch if you have a problem but luckily I never did. Prices went through the roof so I bailed but trying to find out my plan and get in contact regarding that and they are beyond useless. Don't let the kiwi in the name fool you, none of their employees are.

Our WIFI randomly stopped working yesterday and I spent all day talking to their “customer service” which is just an offline chat. Not only were they extremely unhelpful but it took them 5 - 10 minutes between each reply. They constantly tried to refer me to our router and modem manufacturers rather than try and assist me. In the end we contacted Voyager who were our previous provider and re-joined with them and it took them 17 minutes to guide us and get our WIFI working again.

TLDR - I highly recommend Voyager for your internet, they are expensive but their customer support is excellent and I highly discourage anyone from using Electric Kiwi.