Electric Kiwi Reviews 

If i could give less i would. Where can I start they have generated overdue payments our of nowhere. When you try to sort it they try to access your accounts for money you don't owe. I have had nothing but trouble all year. We are taking them to court finding out they over charged us by over $700 and would have never known if my daughter didn't clear it up. Daylight robbery. Automated replies that tell you to pay. The money clears from the account then they say you didn't pay. It's a lot of mess around with emails and they are bot giving it back easily. This may go to court.

Honestly the worst company, just want to talk to someone on the phone but with no number and they refuse to call after emailing asking someone to call. If you want something done e.g. get fibre installed, move a switchboard or anything else, you're never given a date and have to keep following up. Never given a straight answer. Communication is rubbish. I'm changing companies. Don't waste your time with them

horrible service, i was supposed to be connected last week tuesday and its still not working. Horrible customer service and not helpful at all ive been on many live chats and a phone call they said it would be fixed the same day that i contacted them and i havent heard anything and it still doesnt work. learn how to do your job. this is a incompetent business do not join electric kiwi worst decision of my life if i could give 0 stars i would.

Worst customer service I've ever experienced.

I made the mistake of moving my number to an eSIM which turned out to be incompatible with my phone. I had to order a physical SIM just to get my number back. It's been over a week since they said it would arrive in the mail this week, it's now Friday. I'll be going a second weekend without a working phone.

The meat of the issue was with communication.

I had to deal with at least 5 different support workers over a chatroom which didn't function properly. I had to repeat myself multiple times even to the same person. I asked simple questions that were given complicated NON answers. I actually felt exhausted by the end of it.

Although a couple of the support workers seemed patient, understanding and with intention to be helpful, the competency of the company's overall service was so bad that I had to write this review.

Electric Kiwi STINKS.... I changed payment method and they charge me for the priviledge - over $4.00. I then went to another company and they charge me another $1.25 for making the final payment. STAY AWAY from this company... Not a Kiwi company to be proud of!!

Just don’t make the mistake of moving your mobile number to kiwi. Worst customer service. No option to cal and have to use chat. I had to go to ombudsman to get my number released from kiwi.

Absolutely terrible customer service, the internet cut out for a week, EK kept charging us but would not help fix the issue. Several people exiting out of the chat line when they couldn't identify the problem.

Electricity prices skyrocketed from one month to the next despite our usage remaining the same or even less. We jumped ship swiftly.

Absolutely rubbish customer service. Nothing gets done even after five times in the line chat and they told me they would do what was asked like changing plans but they do nothing at all. Had power and internet canceled by them because another company said we're with them that was completely wrong so with no communication they canceled. Have had alot of other issues with them, They do anything they can to get more money out of you.

Very poor customer service. I was on a weekly direct debit payment plan. Without notice, they stopped payments. Can't call them as no contact number. I chat with live chat and was told I will get a call within 48 hours.. no call, just an email stating my current bill that had accumulated since they stopped payments. I email them days later, they call me back to say that my meter readings is in the hands of another company which they are waiting to receive. Very very disappointed. Have switched providers..

Worst customer support ever. Constantly getting payment reminders and threatening letters even though I never missed a payment. I tried numerous times to get them to address the issue. Ended up changing companies. Good riddance. Customer service is essential

When the wholesale electricity prices increased recently they told us that as new customers they cant honour the deal they onboarded us with, and suggested a much more expensive deal, effectively passing the problem onto us immediately. A rough way to treat new customers especially given they act as the market social warriors. I recommend against joining with Electric Kiwi to anyone looking to switch Power/Internet services. Add to this that the customer service isnt great and the internet has frequent connectivity issues.

Problem. Customer satisfaction service needs improvement. Setting up wifi. A two minute job at best has turned into a 5-day problem of getting Wifi connection. I have received the run around AI assistance and 3 days ago waited for 6 hours for a call in which I was then on a work phone call meeting than the usual TEAMS meeting. This process has been frustrating and if there is no joy today I will go back to my former power company as I need internet for my job. 2 work deadlines have had to be rescheduled because of this problem. Further, using our Kiwi name in the company was the reason I signed up. It's a disgrace and farcical why the brand is not reflective of being a honest, reliable and effective Kiwi company. Something doesn't stack up.

Great service just need to be improving their customer service.

Ok, full disclosure, this isn't my real name it's a pseudonym on the completely valid basis that I don't want my real identity plastered all over the internet. Hey if a pseudonym was good enough for Jane Austen its good enough for me! Anyway, this time yesterday I was gonna give these guys 1-Star on the basis that my current months bill came in at twice the winter average. Today I've just got off the phone with them and now I'm giving them 3-Stars because in the call back they admitted a glitch, should've blamed cloudstrike but anyway, and have rectified the bill down to half of what was generated, which is about the winter average. Had they not done that I would have switched but Ive been with them a while now and yeah sure you can save a few pennies here and there by switching companies but with someone like me it takes time to get used to a new Companies systems and once I've got it in my noggin I feel like it's worth staying even if switching might save me a few dollars. Upshot, I think they're actually pretty good, what I'm probably hearing from them is a bit more loyalty given the time I've been with them and that's the way it should be, 3-Thumbs up!!!

Way too expensive. Not up to date. I made a payment and it was not showing in app then the chat thing told me I still owed amount before payment so I told them to look again and they found it. Can’t call anyone to speak to. I consider this company unprofessional and a total rip off. Joined and was charged $64 for 5 days. Left them straight away.

Rubbish customer relations, expensive & inflexible. Tout themselves as power for the everyday people at better rates, but turned out to be more expensive than many others. Steer clear.

Honestly just joined this company already problems can't seem to do anything slow App doesn't work live chats are pathetic unreal useless what's problem Electric kiwi you aint even Electric

Absolutely hopeless customer service. I think it’s a bot with no brains. I’ve never had worse response from any company. At least most of them gave people you can talk to. But even if you send this lot an enquiry and ask them to call you nobody does. A simple request in order to allow an upgrade at our building is unresolved after three weeks. Hopeless

What a horrible company. The first thing wrong is they are expensive. I live a lone, work during the day and keep nothing on apart from my Fridge and Router. Everything else is switched off. When home again just my device I am watching and fridge and Router. Oven and stove top is by gas (that I pay someone else). But, I am getting charged over $300 (power and broadband). Second thing you can't contact anyone by phone, their live chat you talking to what seems to be and AI or overseas person. Third and more importantly, the billing is stupid, I put I want my bill monthly and they charge me weekly and say it is overdue, my power is going to be disconnected (cause i do pay at the end of the month as I wanted). Then I am on live chat for 30mins explaining this. Worst electric company out there.

I've used Electric Kiwi for several years and never had a problem. Their rates are much lower than other companies I've used, customer service is quick and responsive, and I love their hour of power. Highly recommend