Electricpoint Reviews 

Excellent service from Electrical Suppliers Madlock! A special thanks to Ralph for his friendly, professional, and helpful service. He was knowledgeable, attentive, and made the whole experience smooth and straightforward. It’s great to receive such excellent customer service. Highly recommend Electrical Suppliers Madlock and will definitely be using them again. Thanks, Ralph, for a great experience!

Everytime I go into Electricpoint at Charlton Ralph is alway at hand to help with every order I place. Prices are very competitive as well and normally cheaper than other electrical wholesalers

Customer service is always very helpful when answering queries, and they make a genuine effort to get items to you as quickly as possible. Good selection of products and good prices.

Had good response from nick at customer service,replied to all my questions about fitting a replacement bathroom xpelair fan as the old model broke and is now obsolete, the replacement model is bigger but fits ok.

Don't waste your time

Ordered a Hypervolt 3 charger that was showing in stock online. Few hours later received an email saying they are expecting 1 or 2 days extra for delivery.

I called them regarding a new delivery date to be promised it will be in by the time my installation was booked for. I asked for a refund but was told it would definitely be here.

Installation day today and no unit. Called up to check where it was and was told they hadn't received stock yet, and I needed to wait. Was also told that they never promise any delivery times.

So still no unit, and a lovely £100 charge to the installer for turning up to fit nothing.

Don't believe the website stock levels
Don't believe their delivery times
Don't believe a word their employees say on the phone

Easier to use someone else, less hassle

I ordered electrical sockets from this company, but they supplied them in the incorrect colour. Under the Consumer Rights Act 2015, this means the goods were "not as described."

When I contacted customer service to rectify their mistake, they refused to send the correct items until I returned the incorrect ones first. To make matters worse, they provided a FedEx label that required me to print it out and travel to a drop-off point. I explicitly informed them that I do not have a printer and am physically unable to travel to a drop-off location. Under UK consumer law, a customer must not face significant inconvenience or out-of-pocket expenses to fix a retailer's error.

Instead of arranging a standard home courier collection where the driver brings a label—which I gladly offered to facilitate—they doubled down, calling my phone to hide behind their internal "company policy."Their internal policies do not overrule statutory UK law.

I am writing this to educate and empower other unwary buyers who find themselves trapped by this company's abysmal tactics: do not let them bully you. You do not have to accept their useless internal policies. If this company holds your order hostage or tries to force you to jump through hoops to fix their blunder, bypass their risible customer service completely. You are fully entitled to protect yourself by initiating a chargeback dispute through your bank or credit card provider to legally claw your money back.

I have now formally instructed my credit card issuer to begin this chargeback process for the value of the incorrect items. This company's behaviour explains perfectly why nearly 40% of their reviewers have left 1-star ratings. They are combative, untrustworthy, and completely unfit to trade online. If you are stuck in a similar nightmare with them, do not waste your time arguing—call your bank immediately and force a refund.

First time ordering from them and they sent the wrong item I ordered bulbs with 4000k cool white and they sent me 2700k

Very efficient response with a comprehensive answer. Thx Nick

Lovely products, and just super helpful. Fast, reliable delivery.

keen pricing and very prompt service.
Initial issue with courier was resolved quickly too.

Great customer service and very helpful, with very fast delivery.

I pre-ordered an air conditioning unit on 25th June and the money was taken immediately (this wasn't clear). Also, it wasn't obvious that the pre-order date displayed was for delivery to them and not to me, the customer.
On 26th June I received an email that 'delivery was slightly delayed' but with no ETA. I asked when we could expect delivery but wasn't given a clear answer. I emailed again on 27th to get a delivery date and got a more helpful response, still no actual day as it would depend on what time of day their delivery would arrive. On 29th I received a further email that the supplier couldn't deliver after all and they were cancelling my order. The refund was issued the same day.

Be aware if you pre-order the money will be taken immediately and you still may not get your goods.

I may have just been unlucky (it was for an air conditioning unit after all, in the very hot month of June 2026!).

Fantastic service both in goods supplied and customers service when asked for a copy of the paperwork, will definitely by again

Tracey was very helpful and tried to find me a suitable product - so good to be able to speak to someone, rather than having to email - Electricpoint deserve to succeed

Terrible customer service from Gary. I ordered a fire alarm, which I presumed was like-for-like. The unit I ordered was not delivered, and an updated version was sent. They did not clearly state this on the website, and now we have to pay for the return. Goes against the Consumer Rights Act "not as described" I should be entitled under the act to receive adequate payment for the return at no cost for the consumer.

Nasty company.
They described an item badly. Didn’t specify in the description which functions the item did or didn’t have.

Then they said it’s my fault it’s wrong,
And that it’s a customers responsibility to go ebesewhere and look up product codes to see if it’s the right item and that it’s not their responsibility.
So I’m forced to pay high shipping costs privately to return it ..

I will never shop with this company again. No matter what. I had a basket full of of items i was about to order and now I won’t.

I highly recommend all diy and electricians avoid this shop completely.

Very helpful young lady on customer service, so nice to actually talk to a human being

Excellent customer service when dealing with a delivery issue. The manager I spoke to was very responsive and compassionate, making my experience with the company a positive one. Also, brilliant radiator, easy to install and effective for heating our spare room.

Hadn't used Electricpoint before so was a bit wary, but I rang to check they had the product and they were very helpful and the items arrived a few days later, even though they said there might be a little delay. Very satisfied.

Always helpful with queries. Really competitive pricing and more help if able. Fantastic sales team, Nick is always brilliant to deal with. Easy to use, order online, communication perfect, tells you when packing, processing, dispatched, etc.