The Electric Tobacconist UK Reviews 1.330

Excellent company fast efficient and and top ordering process with next day delivery for every order placed before 6pm the day before…… they have never let me down ……I’m really impressed by this company

Post was underpaid by this company - I had to pay a further £5 in order for Royal Mail to leave my parcel. Due to Royal Mail writing the wrong date on the card they gave me ET are refusing to credit me with this money. Furthermore they are suggesting that I am lying about the matter. No happy and will not be using them again.

Always easy to buy what I need , great deals and quick delivery.

Dependable.
Excellent customer service, very helpful with good communication. Delivery times second to none.
What they say is what you get.

Unlike most other online companies, the Electronic Tobacconist don't delay in resolving any issues with orders. They respond and resolve issues within minutes not weeks, or longer.
It's a pleasure doing business with them.

Nordic spirit raspberry pouches.
Great flavour. Ordering is easy and very fast delivery.

I'm amazed by the range of items with great prices. The time from placing order to delivery is second to none! I recommend ET 100%

Amazing service from this company. Next day delivery even when I ordered on a Sunday add to that the great prices and I don’t think you can ask any more from their customer service. Thank you

My dealings with ET so far (on the basis of my first two orders) have been faultless - easy to navigate website, competitive prices, prompt delivery. I would recommend them.

Super efficient company with good comms and delivery that arrived 22 hours after ordering. Top class

I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing.
Also, their website is super easy to use. The re-order function makes everything so simple it takes seconds.

They are by far the best online company of any sort that I've ever used.
The benchmark for others - they should ALL be performing at the level of Electric Tobacconist. Most are miles off.

Edit: I had already considered that and had been checking my spam folder. There is nothing. It has literally been weeks since I submitted both tickets and I still have not heard anything back.

I have been a customer for many years. I had a problem a couple of months ago so emailed the company and then never heard back. Luckily, my parcel was delivered, but what if it hadn’t been why did no one get back to me? Last week my £5 ebalance didn’t come off the total. I have emailed twice about this and I have heard nothing back and it has been over a week. Why is no one returning emails? This is making me anxious when I place orders so regularly.

Customer since March 2020. Next day delivery turned into next week delivery.

Orders being marked shipped when they are not. Delivery has taken 5+ days on each order over the last few months. Irregular packaging too which causes even more delays (rearranging delivery) so I can only assume they've hired some cheaper staff or outsourced their logistics.

Gave plenty of chances to get back on track but unfortunately nothing has changed. Now ordering from another company which has better prices, a rewards points system and (as advertised!) NEXT DAY Delivery!

Thanks for the last 5 years though. :)

Can highly recommend ET for all your vaping needs. I switched to them from another Company whose customer service was appalling. 18 hours after ordering it was delivered and well packaged. I will not shop anywhere else. Superb Customer service 5🌟🌟🌟🌟🌟

Ordering is simple, items dispatched quickly and always arrive the next day. Really good prices compared to other companies. Never had any issues. Would highly recommend.

Fantastic service one day delivery, competitive prices, recommend

I used their services more than 3 years now… I don’t know how they are doing but the delivery time is quick as the amazon prime (but without a subscription fee.) Plenty of choices by taste, also great deals for bundles. The cheapest place to buy my weekly Heets selections.

My order was not delivered despite me being in at the time. I am now told I have to collect from a co op store. I am disabled and cant get there. None of my e mails have been answered. This is no way to treat a loyal customer

Absolutely brilliant fast delivery and great prices wouldn’t go anywhere else

Great service will use again very helpful and had issues with my vape sent me a coil didn’t fixed so they replaced the device would recommend to family and friends great customer service