The Electric Tobacconist UK Reviews 1.328

TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Had been ok but the last 2 deliveries ordered on a Friday did not arrive until the Monday. Update still not arrived. Sent by royal mail 24 there has not been any update to the tracki... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Toon meer

Beoordeeld met 5 van de 5 sterren

I've been ordering from ET for a number of years, I always order the same liquid but this time it tasted different (like the supplier had put the wrong juice in the bottle, not ET's fault at all). I p... Toon meer

Beoordeeld met 5 van de 5 sterren

Can't fault them anywhere. Started buying from them sometime last year, orders have always been correct and delivered quickly and the review system on their site lets you actually get an idea of... Toon meer

Bedrijfsgegevens

  1. E-sigarettenwinkel

Informatie afkomstig van verschillende externe bronnen

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Outstanding Company!

I ordered liquids at 18.38 on Wednesday and recieved the goods at 9.30 on Thursday. You can’t get better than this! A great product at a really good price!

17 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Speedy delivery

I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received my order this morning. Great service! I'm so impressed with how quickly I've received my order. Will definitely be ordering from here again.

15 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Delivered to a previous address

Delivered to a previous address after I had updated my new address. When I complain, this is the response I received: "Thank you for getting back to us.

It appears as though you had placed your order and the original address on your account was used when checking out your order.

To ensure that this does not happen, we recommend double-checking your address when placing your order.

Often, these items will find their way back to our depot, at which point we will be happy to contact you to arrange complimentary re-delivery to the correct address. Sadly this is not a service we can guarantee."
Refunded through PayPal NOT these clowns

7 juli 2025
Review zonder uitnodiging
Logo The Electric Tobacconist UK

Antwoord van The Electric Tobacconist UK

Hi Nick, thanks for taking the time to leave us a review. We're sorry to hear you encountered this issue. After reviewing your communication with our team, we understand you mentioned the use of an outdated delivery address no longer associated with your PayPal account. Please note that updating your address in PayPal does not automatically update the details in your ET account, as the two are not linked. As the delivery address in your ET account was not updated, the system defaulted to the only saved delivery address. In such cases, our usual procedure is to re-dispatch the order once it is returned to us, as noted in our terms and conditions. However, as a PayPal case was opened, the order was subsequently refunded. We apologise for any inconvenience caused and thank you for your understanding. Best Regards - ET Team

Beoordeeld met 1 van de 5 sterren

I tried to place an order on their…

I tried to place an order on their website these days, but the website went wrong after I paid 3 times. Now the bank has withheld 3 payments. I submitted an inquiry but still received no response.

29 juni 2025
Review zonder uitnodiging
Logo The Electric Tobacconist UK

Antwoord van The Electric Tobacconist UK

Hi Raymond, thank you for taking the time to leave us a review. We're sorry to hear you experienced difficulty placing an order. We’ve checked our system and, unfortunately, haven’t located any previous communication under the name provided. We kindly request that you contact us through our website's Help Desk. A member of our team will be happy to assist you and resolve the issue promptly. Best Regards - ET Team

Beoordeeld met 5 van de 5 sterren

This is what Customer Service should be like

First time I've ordered from this company and wow what an experience. Not only did I get the fastest dispatch ever, their customer service skills are second to none.
I received my order and there was a sight issue (my fault). I contacted the company (on a Sunday afternoon) and received a reply the same day.
The issue was dealt with immediately and I was kept up to date via email regarding the progress of my return. I then received my replacement via 24H tracked RM.
I thanked the company and again received a response almost immediately.
I'm not sure if this is a small family firm or not but the way they run their business and their customer service is that of a small company who treats every customer individually and in a friendly professional way, just like customer service used to be many years ago.
Thank you ET you have restored my faith in online ordering:)
I will be ordering again and recommending you to everyone.

11 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

absolutely first class service

absolutely first class service. First time I've ordered from this company, not only was I impressed by their quick service, their prices are very competitive. I think this will be my 'go to' supplier from now on. Highly recommend.
⭐⭐⭐⭐⭐

8 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely amazing company!!

Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special edition, 3 free nic salts £19.99 bargain price 😍 & and free 24 hour delivery!!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Miss S Clark, UK 🇬🇧😀

8 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Simply brilliant

Been using this website for a few years now and orders are always accurate, delivery is super fast and everything is priced very competitively. I have had absolutely nothing but positive experiences with them. Keep up the good work team!

29 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

This company shd be very proud at the service they offer. Easy ordering, great pricing, free delivery and next day delivery - even over Easter and weekends. Highly recommended.

18 april 2025
Review zonder uitnodiging

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