Electric Tobacconist® USA Reviews 346

Horrid delivery service. They seem to be using the absolute cheapest possible delivery service. Doesn’t update for days. My package has been “out for delivery” for 3 days now! 3 days??? How does that even happen? Tried to contact their customer service center their rep Shea has given me canned answers told me to be patient. Tried to blame it on me when she magically had “other information” Which indicated I wasn’t available to accept the deliver during the 3 days it was out for delivery. Ummm... how can I stay home for 3 days waiting on a delivery? Also, their budget delivery carrier (if they actually showed up) didn’t leave a notice, card or even a post it saying they attempted delivery. Then Shea told me I need to call the delivery company and try to figure out how to get my package. Really??? I need to call??? I have no problem working together to find a solution but this really is ridiculous! I requested a refund and was refused.

Please save yourself the hassle. Their are many many other companies to order from. And the other companies use Fedex or usps not some mom and pop 99 cent store delivery service.

Btw still haven’t received my package or refund.

Not great. Faulty products and do not respond quick enough.

All of my orders have arrived on time or way before the delivery date. Every order has been exactly what I wanted and even if I ordered the wrong thing I contacted them and they immediately got back to me and cancelled the order. Great customer service. Love this company.

I ordered my pods and the post office delivered me an empty package. After going around with the post office for a couple days, I contacted Electric Tobacconist and explained the situation and sent a picture of the package I received and they didn't hesitate to to resend my order. It wasn't their problem but they solved it no questions asked. That's great customer service and I'll always be a customer. Thank you for your help

I love this company. By far this is the best place to order cigarettes from. What I need is usually in stock and if not they have very comparable alternatives. When I order it always comes quickly usually faster than expected. I’ve had two occasions when my order was lost somewhere in the mail. No fault of his company it was the UPS and Postal Service however when I can plane to the company that I have not gotten it I received the order in a quick timely manner one time I got the original team and they told me just to keep it thank you

Up until this month I would have given 5 stars. On 9/6/20 I placed an order. It is now 10/5/20.I have not received any explanation or approximate delivery day. I'm sorry but this is no way to run a business. I do understand things are crazy right, but thats not an excuse for silence.
Sue Gear

I love this company! My favorite. Everything is always great and gets sent out very quickly! I've only had one minor issue and they made it right with no problem! So glad I took a chance and tried this company.

Fast delivery great products but so good they are always out of stock of something I want

Got a quick response, and was a great help.

so far ive seen great reviews but do you ship to new zealand.

I was shocked on how fast the shipping was! Great customer service. Will be ordering again!

I ordered 11 disposables. All 11 worked as they should. The shipping was very fast. Satisfied customer!

I have gotten bad pods in the past and they used to be wonderful at replacing them I know have 8 full non working pods that weren’t cheap and they never sent me the label to send back to test them and send me replacements I am deeply dissatisfied and out money since I paid for the bad product I get it happens so I was willing to send them back like I would lie about bad pods and be left with none and I have been a good customer for a long time this is bad business be careful I have waited over a month for the return label they said they were sending me it has never arrived it’s always the same mailing address I have a hard time believing multiple labels have been sent when none have come

Excellent service! Fast delivery. 🤩

I enjoy JUUL products. Service is fast & reliable.

Their customer service is by far the best! I never give reviews but they well deserve one!

Customer service has always been fantastic. Orders ship quickly and always accurate. Only reason I didn't give 5 stars is my last order I got 10 of the Pop brand disposables and 2 of them (so far) stopped working long before they should have. Not sure if defective batteries or not filled all the way but disappointed nonetheless.

Fast shipping, affordable products, excellent customer service, juice is high quality. Won't be purchasing e-liquid anywhere else!